Avoid this company at all costs, I've been messed around by this company of tricksters. I recently purchased Etnies skate shoes, Joslin & on receipt/inspection they have minor defects. I've ask... See more
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I have not received my products yet, but was asked to give a review. It’s been long enough for me that I forgot I placed an order until Hardcloud emailed me about how I liked there service.
Company replied
Delivery took ages and in the end I didn’t received the shoe which were advertised in the picture. Also, the customer service team never got back to me - very poor experience and misleading for custom... See more
First class service. Postage quicker than stated. Best price on internet. Good customer communication throughout and to top it all a superb free gift. Not just a mini freebie that goes straight in the... See more
Company details
Written by the company
We offer an eclectic mix of niche brands and exclusive lines from the more established players in the surf, skate and street clothing market. Brands include Element, Volcom, Stance through to more core brands like Reef. We aim to be your one and only site to visit. Enjoy! We promise to offer you 3 things; great product, great prices and great customer service. We have a dedicated team working behind the scenes. Our product buyers are constantly looking for newest brands (for the fashion conscious buyer) and those must have wardrobe essentials. We’ve worked hard to bring you product you can’t buy everywhere else, we search high and low to find new stuff that’ll make you feel good. For constant reassurance we offer you a price promise. We know you can shop around, you might even find some of the stuff cheaper elsewhere! No problem, we’ll match any price you can find on like for like product. We really do pride ourselves on our customer service and want you to be 100% happy with your experience. We are always here to listen and offer advice should you need it. If you have a question, don’t hesitate to get in touch.
Contact info
Unit 11 Riverside, Sir Thomas Longley Road, Medway City Estate, ME2 4DP, Rochester, United Kingdom
- 01634 731307
- hcsupport@hardcloud.com
- hardcloud.com
2.3
Poor
223 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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STILL WAITING!!!!!!!!!!
August 29, 2021
Reply from Hardcloud
Hi,
Thank you for taking the time out to write a review for us and I'm very sorry that you haven't received your order yet. According to the tracking number that we have supplied, the order was delivered to the wrong sorting location. Canada Post have rectified their issue and re-routed the order to the correct location. It is due to be delivered within the next couple of days. Please keep and eye out on the tracking.
We apologise for the delays with your order.
Kind Regards,
Hardcloud Support Team
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Helpful on the telephone
Helpful on the telephone, and quick delivery. There was an issue with my order, but again they were very helpful when I rang about it.
August 20, 2021
Very helpful when I ordered wrong size…
Very helpful when I ordered wrong size of flip flops and discount voucher I can use next time
July 2, 2021
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Great selection
Great selection, not bad prices. Only reason no 5 stars is because delivery took longer than stated at purchase.
May 22, 2021
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Great service
Great service. Only down side is having to pay for your own returns. Bigger value of item, more expensive for the postage.
May 12, 2021
Can't fault Hardcloud
I've been ordering from Hardcloud for some time now and always find their choice and service excellent. Delivery is prompt and returns, should you need this, very easy to use.
May 4, 2021
Excellent as usual
April 28, 2021
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Great and "smooth"
the navigation and the process was quite simple.
And moreover, the shipment was OK.
In general, everything was very "smooth"
Great
April 20, 2021
Good customer service
April 7, 2021
delivered without any problem.
March 31, 2021
Purchased a jumper
Purchased a jumper, arrived very fast, very comfortable and excellent quality for money! 10 our of 10 would come back to this seller again!!
March 31, 2021
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Never failed me.
March 26, 2021
Super fast delivery
Super fast delivery, awesome and recieved with thanks.
March 23, 2021
Unprompted review
Great service
I am certainly not a regular at the store, but have purchased several items from Hardcloud over the years. The service and dispatch time has always been excellent. Equally, the items always arrive as described and appropriately packaged.
March 21, 2021
Unprompted review
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