Truly an unbelievable experience. We paid for a jacket more than two weeks ago. After digging through their website, I finally found a tracking number which shows that the shipment was announced a we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alles top! Quickly delivered, prices are unbeatable, clothes are as described - I can only recommend :)
Company replied
Limited stock, but often good prices, solid discounts. Actual offering varies, and also prices. Often you can get very decent prices--- bought fantastic Lowa Camino boots 30% off the listed retail p... See more
Company replied
Ordered a pair of shoes that came within the advertised time frame and in great conditions. Thank you
Company replied
Company details
About Hardloop
Written by the company
Wir bei Hardloop sind der Überzeugung, dass wir mehr Zeit in der Natur verbringen sollten!
Egal ob kurzer Spaziergang im Wald oder mehrtätige Gipfelbesteigung. Seit 2015 teilen wir mit Ihnen unsere Leidenschaft für kurze & knackige Anstiege und weite Landschaften, sowie die passende Ausrüstung.
Wir helfen Ihnen dabei die beste Ausrüstung für Ihre nächsten Abenteuer zu finden!
Wir lösen dieses Versprechen mit der besten Auswahl an technischer Ausrüstung und der Beratung durch unsere HardGuides (Produktexperten) ein. Wo auch immer Ihr nächstes Abenteuer Sie hinführt, wir sind hier, um Ihnen zu helfen.
Die Natur ist unser Spielfeld und unser Engagement für den Umweltschutz eine Selbstverständlichkeit. Deshalb ist Hardloop seit 2015 ein klimaneutrales Unternehmen und setzt sich für einen nachhaltigen Konsum ein.
Hardloop, Natur als Spielplatz ...
Written by the company
- Finden Sie die beste Ausrüstung für Ihr Abenteuer!
- Als engagiertes Unternehmen ist Hardloop seit 2015 klimaneutral und setzt sich für einen nachhaltigen Konsum ein.
Kostenloser Versand ab 50 € - Kostenfreier Rückversand - 100 Tage Rückgaberecht
250 technische Marken und mehr als 65.000 Produkte auf Lager
Benötigen Sie Beratung bei der Auswahl Ihrer Ausrüstung? Unsere HardGuides sind hier, um Ihnen zu helfen!
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.de
4.3
Excellent
14K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ordered goods were not delivered…
The ordered goods were not delivered due to a failure of the logistics ompanies.
December 26, 2025
Reply from Hardloop
Hello,
Thank you for your message and your patience regarding the delay with your delivery.
According to the tracking information, your package should arrive between today and tomorrow.
I remain available if you have any further questions or need assistance!
Guillaume - Hardguide
Reply from Hardloop
Hi Kultida!
Thank you so much for your fantastic feedback! 🌄 We're thrilled to hear that your delivery arrived on time and that you found our return process straightforward. Your satisfaction fuels our adventure! Looking forward to equipping you for your next outdoor journey! 🏔️
All the best,
David - HardGuide
Articel because of that i ordered was…
Articel because of that i ordered was refunded and i only got the small addon article with the full delivery fee. I would have been better to cancel the whole order!
December 26, 2025
Reply from Hardloop
Hi Harald,
I'm truly sorry about your experience with the order and refund situation. 🏔️ We understand your frustration about paying full delivery fees for just the small add-on item. Your feedback is valuable and helps us improve our processes.
Sportingly,
Mathilde - HardGuide
Icebreaker 400 weight jacket
Product (Icebreaker 400 weight Descender jacket) was processed and shipped very quickly over the holiday season !
Item arrived in perfect condition.
Very pleased with this purchase.
I will be a return customer!!
December 18, 2025
Reply from Hardloop
Hello James,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your Icebreaker 400 Realfleece jacket arrived swiftly and in perfect condition, even during the holiday rush. It's great to know you're pleased with your purchase, and we look forward to being part of your future adventures!
Best regards,
Arnaud – HardGuide
Month and still waiting on products
Ordered on 26.11.25 and today 25.12 still waiting on my package. Supposedly wrong address, although it’s a shop address, they are not re-sending. So yea - truly disappointing and stressful, will not order from this shop again.
December 18, 2025
Reply from Hardloop
Hello Noora,
Thank you for sharing your experience with us. We are very sorry to hear about the inconvenience you encountered. Your satisfaction is our top priority. Unfortunately, your parcel was returned to us by the carrier. You will therefore be automatically refunded.
Best regards,
Camille - Hardguide
I was waiting that order was shipped…
I was waiting that order was shipped long time. And atill package did not areived. Some damages and missing address information (i needed directly myswlf contact our local DPD to check what was going on with shipment), really disappointed.
December 18, 2025
Reply from Hardloop
Hello Tomaz,
We are sorry for the delivery delay and for the inconvenience caused. Your order was shipped on December 18, but unfortunately the carrier experienced issues during transport. According to the tracking information, the parcel was successfully delivered on December 29.
We sincerely apologize for this delay, which was outside of our control, and we thank you for your patience. Should you need any further assistance, we remain at your disposal.
Kind regards,
Théo - Hardguide
My first time shopping here
This was my first time shopping here, and everything was ok. I even returned a few items, and the return process was smooth and without any problems. Overall, a very positive experience.
September 1, 2025
Reply from Hardloop
Hello Tomaž! 👋
Thank you so much for sharing your first shopping experience with us! We're thrilled to hear everything went well, including the smooth return process. Your positive feedback makes our day! 🏔️ We look forward to accompanying you on many more outdoor adventures! 🌲
Adventurously yours,
Arnaud - HardGuide
the items in the order were supposed to…
the items in the order were supposed to be in stock but they were not, after waiting one month I had to cancel the order
December 17, 2025
Reply from Hardloop
Hi Lefteris,
I'm truly sorry about your experience with the stock availability issue. Having to cancel your order after waiting a month is definitely frustrating. 🏔️ We take inventory accuracy very seriously, and we'll address this situation to prevent similar disappointments in the future.
Adventure awaits with reliable gear! 🌲
Romain - HardGuide
Great deals!
December 17, 2025
Reply from Hardloop
Hello Aitor,
We are delighted to read your enthusiastic comment! 🌄 We are thrilled that you found some great deals with us. It is always a pleasure to equip our adventurers with quality gear at affordable prices! We hope to see you again soon for more outdoor discoveries. 🏕️
Best regards,
Mathilde - HardGuide
The parcel did not arrive
The parcel did not arrive! The company may be functional in France but refrain from ordering from other EU countries 😢!
December 10, 2025
Reply from Hardloop
Hello Holger,
I am very sorry to hear that your Kapten And Son Fyn did not reach you! 😟 This is absolutely not the experience we want to offer our international customers. We see that your parcel has been returned to our warehouse, so you will be automatically refunded in the next few days.
Best regards,
Camille - Hardguide
Reply from Hardloop
Hello Norbert! 🌄
Thank you so much for your wonderful 5-star review! We're thrilled that you had a positive experience with both our pricing and customer service. Your Dakine Low Roller was certainly a great choice, and we're happy we could help you with your outdoor equipment needs! Looking forward to accompanying you on many more adventures! 🏔️
Sporty regards,
Théo - HardGuide
Top pricing and quality… delivery time…
Top pricing and quality… delivery time too long
December 10, 2025
Reply from Hardloop
Hello Victor,
Thank you for your positive feedback about our pricing and quality! 🏔️ We really appreciate it. I'm sorry to hear that the delivery took longer than expected - we're constantly working to improve our shipping times. We hope to see you again on your next outdoor adventure! 🌲
Best regards,
Guillaume - HardGuide
Fast responding and solution focused CS
Fast responding and solution focused customer Support which is quite rare these days!
December 15, 2025
Unprompted review
Reply from Hardloop
Hallo! 🏔️
Vielen herzlichen Dank für deine großartige 5-Sterne-Bewertung! Es ist fantastisch zu hören, dass du unser Kundenserviceteam als reaktionsschnell und lösungsorientiert erlebt hast. Wir sind fest davon überzeugt, dass guter Service auf deinem Abenteuerweg den entscheidenden Unterschied macht, und wir arbeiten hart daran, diesen Standard aufrechtzuerhalten – auch wenn er immer seltener wird. Wir freuen uns darauf, dich auch bei deinem nächsten Outdoor-Abenteuer zu unterstützen! 🌲
Theo – HardGuide
Reply from Hardloop
Hallo Igor! 🏔️
Vielen Dank für dein nettes Feedback zu unserer schnellen Lieferung! Es ist uns immer eine Freude, dir deine Ausrüstung so schnell wie möglich zu liefern, damit du sofort auf die Trails gehen kannst. Die Merrell Alverstone 2 GTX werden perfekt für deine bevorstehenden Abenteuer in Slowenien sein! Viel Spaß beim Wandern! 🌲
Romain - HardGuide
Shipping via Chronopost ist horrible
I am asked about my opinion for the second time although my package still hasn't even arrived, because chronopost shipping just does not work properly.
Customer service does not answer at all.
December 1, 2025
Reply from Hardloop
Hello,
Thank you for sharing your experience 🙏
We’re very sorry for this situation. Your parcel is currently blocked during transit, as the carrier is facing a significant overload causing delays on some shipments 📦.
They are doing their best to unblock the situation as quickly as possible, and we sincerely apologize for the lack of updates and the inconvenience caused 🌲
Antonin – HardGuide
Limited stock, often good offers.
Limited stock, but often good prices, solid discounts. Actual offering varies, and also prices. Often you can get very decent prices--- bought fantastic Lowa Camino boots 30% off the listed retail price.
I had one return earlier (boots), money paid back, no problem. You have 100 days return period and free returns -- exceptional, most retailers charge a fee.
August 19, 2025
Reply from Hardloop
Hello,
Thank you so much for your fantastic feedback! 🌄 We're thrilled to hear about your positive shopping experience, especially with the great deals you found and the smooth return process. Your satisfaction fuels our adventure! We look forward to equipping you for your next outdoor journey. ⛰️
Sportively,
Blandine - HardGuide
Great service and the product is right…
Great service and the product is right as advertised. Shipping was timely.
Recommend!
November 29, 2025
Reply from Hardloop
Hi Teodor,
Thank you so much for your wonderful feedback! 🏔️ We're thrilled to hear about your positive experience with our service and timely shipping. Your recommendation means the world to us! We can't wait to equip you for your next outdoor adventure. 🌲
Sporty regards,
Camille - HardGuide
Reply from Hardloop
Hello,
Thank you for your amazing feedback! 🏔️ We're thrilled that your transaction went smoothly and that you received your Cotopaxi Teca Half Zip Windbreaker quickly and securely. It's a fantastic piece for your outdoor adventures! Looking forward to having you back on the trails with us soon!
Guillaume - HardGuide
Questionable delivery times
The website is nice and they have a lot of cool things to offer, but I'm rather dissapointed with the delivery service that they are using. My package was sent on the 4th of December with the estimated date of arrival of 8th December. Currently, it's already 12th and in the tracking link there is no reasonable information where the parcel is (except that it's "in transit somewhere") and when it might arrive. It still showing the estimated date of arrival in the past, that never happened.
December 4, 2025
Reply from Hardloop
Hello,
Thank you for your message and I am sorry for the delay with your delivery.
Your package was delivered on December 15th. If you have not yet received it or if there are any further issues, please let me know. I remain available if you need any assistance.
Guillaume - Hardguide
Easy shopping and returning
November 28, 2025
Reply from Hardloop
Hi Yamin,
Thank you so much for your positive feedback! 🌄 I'm thrilled to hear that your shopping and returning experience with us was easy and smooth. We work hard to make every adventure with Hardloop as hassle-free as possible. Looking forward to equipping you for your next outdoor journey! 🏔️
Best regards,
Guillaume - HardGuide
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.