Harfington Reviews 

438
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent customer service, noting prompt responses and effective resolution of issues, even when ordering the wrong item. People also find the ordering process straightforward and the prices fair, often finding unique parts not available elsewhere. However, some customers experienced issues with incorrect or missing items, and a lack of communication regarding order status and tracking. There are also concerns about delivery times, as many products ship from China, leading to longer waits and sometimes unreliable tracking information.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick delivery... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process easy and receiving... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, responsive, and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the quality and craftsmanship... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The item that arrived was not exactly the one I ordered, although it was close. I contacted them to see if I could get the correct item and they said that unfortunately, it's not available anymore... See more

Company replied

Rated 4 out of 5 stars

Ordered mudflaps for my car. Wrong mudflaps arrived, sooner than expected, and I notified Harfington. Not possible to return items, however, my payment was returned with an apology for getting the ord... See more

Company replied

Rated 3 out of 5 stars

Ordered some weather stripping door seal tape, and according to Shop, has been delivered on the 6th October… but not to us (in the UK) but to somewhere called Derby in Wichita! Would like a full refun... See more

Company replied

Rated 5 out of 5 stars

needed copper crush washers no one seemed to have the size i needed and would have costed alot as the only place i could find them is in Europe and on here it was 3x cheaper on Harfington took a bit l... See more

Company replied


Company details

  1. Electrical Supply Store

Written by the company

Harfington is a professional hardware tools and accessories online store, offer electronics components, industrial equipment, lights and security parts. Buy now!


Contact info

3.7

Average

TrustScore 3.5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(438)

122 reviews in the last 12 months

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Rated 1 out of 5 stars

Comes from China. Takes way too long.

It takes way too long to receive my purchased item. It's coming from China.
I will not be purchasing ANYTHING that comes from China again. Yes. The tracking says i purchased on 11-1-2024
Got to Georgia on 11-9-2024 and today is 9-13-2024. It shows no movements.
So it's been in Georgia for 4 days with no movement. This is really ridiculous.
I will never buy from them again.

October 30, 2024
Harfington logo

Reply from Harfington

Hi Steven,
sorry for this inconvenience.I saw your package was sent on 03/11.package usually takes 7days,but will need 3days if you choose our US warehouse or UPS delivery method.our customers service contacted you via email.please notice your inbox,sometime mail is in spam.please double-check~sorry for this again.
have a nice day!
Best regards,
Harfington

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Rated 5 out of 5 stars

Harfington's line of Chicago Nuts

Harfington's line of Chicago Nuts, Barrel Nuts, et cetera is quite extensive, yet I was able to find what I needed with only a couple of clicks.

November 1, 2024
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Reply from Harfington

Hi Edgar,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

Very easy to use website..

Very easy to use website... the search & purchase were a breeze.

November 1, 2024
Harfington logo

Reply from Harfington

Hi Jacques,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

Great website!

What a great website, fast easy and informative to use, every fastener you will ever need!

November 1, 2024
Harfington logo

Reply from Harfington

Hi Robert,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 4 out of 5 stars

Bought a 100kg uxcell load cell and…

Bought a 100kg uxcell load cell and hx711 amplifier. Works great and arrived relatively quickly.

October 1, 2024
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Reply from Harfington

Hi Sereypanha,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

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Rated 5 out of 5 stars

Delivered on time

Delivered on time

October 1, 2024
Harfington logo

Reply from Harfington

Hi Sherrie,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

Found the right Fiat part for me at a…

Found the right Fiat part for me at a very competitive price. The piece was delivered in a timely manner

October 1, 2024
Harfington logo

Reply from Harfington

Hi Kroes,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 2 out of 5 stars
Harfington logo

Reply from Harfington

Hi PZ Pearce,
sorry for this inconvenience.I checked your order already shipped on 3rd Oct.now it arrived to local hub.otherwise,you can check your package tacking info via the mail that we sent you before,plz notice this email: info@harfington.com
Best regards,
Harfington

Rated 1 out of 5 stars

Their picture of my part

Their picture of my part, the truck info and year all correct so I ordered. Took about three weeks to get here and they sent the wrong part. Have emailed them for days and no response. Crooks from China.

October 7, 2024
Unprompted review
Harfington logo

Reply from Harfington

Hi Rob,
sorry for this inconvenience.our customers service contacted you via email.please notice your inbox,sometime mail is in spam.please double-check~sorry for this again.
have a nice day!
Best regards,
Harfington

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Rated 4 out of 5 stars

Good overall experience - better than most.

I liked everything about the transaction except for the slow shipping. Waiting 14 days for a small delivery seems excessive.

October 1, 2024
Harfington logo

Reply from Harfington

Hi Charles,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars
Harfington logo

Reply from Harfington

Hi George,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

You had exactly what I needed for a…

You had exactly what I needed for a great price AND free shipping! The only issue I am having is that the auto address on the shipping information inserted Las Vegas instead of my hometown. I am currently going through your email address to get this corrected. I ordered on late Friday so will not hear back until Monday!

September 30, 2024
Harfington logo

Reply from Harfington

Hi Keith,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 1 out of 5 stars

It’s been nearly a week and no updates…

It’s been nearly a week and no updates on my order, have emailed several times only to get an automated “it’s the weekend we will get back to you on Monday” message, I sent the email on a Tuesday!! I need the parts urgently and this is hopeless.

September 18, 2024
Unprompted review
Harfington logo

Reply from Harfington

Hi Sacha,
sorry for this inconvenience.our customers service contacted you via email.please notice your inbox,sometime mail is in spam.please check~sorry for this again.
have a nice day!
Best regards,
Harfington

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Rated 1 out of 5 stars

Have not received my order yet

Have not received my order yet. It’s been nearly three weeks

September 1, 2024
Harfington logo

Reply from Harfington

Hi Peter,
sorry for this inconvenience.our customers service contacted you via email.please notice your inbox,sometime mail is in spam.please check~sorry for this again.
have a nice day!
Best regards,
Harfington

Rated 5 out of 5 stars

It was great no problem with any think…

It was great no problem with any think all good

September 2, 2024
Harfington logo

Reply from Harfington

Hi Donald,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 4 out of 5 stars

I found this site quite easy to…

I found this site quite easy to navigate.

And the price was very reasonable.

The turnaround time seems to be great.

I'll let you know more when i get the parts!!!

September 2, 2024
Harfington logo

Reply from Harfington

Hi James,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 4 out of 5 stars

I would like to give them a 5 star…

I would like to give them a 5 star rating, after about a year of good service and product I will update my review.
P.S. Always use Paypal when purchasing from a foreign supplier.

August 31, 2024
Harfington logo

Reply from Harfington

Hi Benjamin,
Thank you for your positive feedback. We completely understand your concerns, especially when it comes to the security of your credit card information. Please rest assured that we take the protection of our customers' payment information very seriously and have implemented strict security measures to safeguard your data.
If you have any concerns or need help, please reach out to us. We appreciate your support and hope to serve you again.
Best regards,
Harfington team

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Rated 1 out of 5 stars

I have tried and tried and tried to…

I have tried and tried and tried to make a return. No one has helped me from this company in the past two weeks. I keep re Erving an email basically well get back to you. Nothing!
Where are you who say you a t in good faith? I want to return and obtain my refund. Please.

August 13, 2024
Unprompted review
Harfington logo

Reply from Harfington

Hi Amy,
I‘m so sorry for this inconvenience.cause you did not fill your transaction number.you can contact our customers service team via this mail:info@harfington.com,they will help you solve this problem soon.
sorry for this again.
Best regards,
Harfington

Rated 5 out of 5 stars

Great service

Web sight was great. Recieved exactly what I ordered.

August 19, 2024
Harfington logo

Reply from Harfington

Hi Marilyn,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

Real fast shipping.Parts exactly what i…

Real fast shipping.Parts exactly what i needed.

August 2, 2024
Harfington logo

Reply from Harfington

Hi Cyrille,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

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