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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent customer service, with staff often going above and beyond to resolve issues, correct orders, and provide quick responses. Reviewers also frequently find unique auto parts and other products that are difficult to source elsewhere, and many are satisfied with the quality of the items received. However, some customers also noted issues with delivery, including long shipping times, particularly as products often come from China, and problems with tracking information. There are also occasional complaints about incorrect items being sent or products not being as described, and some people experienced difficulties with communication regarding their orders.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick shipping... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as five-star, great,... See more

Quality

Reviewers mention positive feedback about quality, with many finding products to be exactly what they needed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered mudflaps for my car. Wrong mudflaps arrived, sooner than expected, and I notified Harfington. Not possible to return items, however, my payment was returned with an apology for getting the ord... See more

Company replied

Rated 4 out of 5 stars

Ordered stainless mesh. Didn't realise it was coming from China. Arrived in 8 days. Good quality.

Company replied

Rated 4 out of 5 stars

Found auto parts that I could not find anywhere else … yay! Guess I found a new place to look for parts! Great customer service provided by BETTY on resolving some issues, with quick response time a... See more

Company replied

Rated 4 out of 5 stars

The 100mm binding posts had excess paint in the threads. The screws would not bite and I thought the thread on the posts were bad. These were fine after I realized I would not cross thread them. O... See more

Company replied


Company details

  1. Electrical Supply Store

Written by the company

Harfington is a professional hardware tools and accessories online store, offer electronics components, industrial equipment, lights and security parts. Buy now!


Contact info

3.7

Average

TrustScore 3.5 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Package shows delivered

Package shows delivered. It has not. Tracking number is not USPS. VERY FRUSTRATED. Please help. Would give fewer stars if none was available

May 22, 2025
Harfington logo

Reply from Harfington

Hi Chuck,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email,and gave the c correct tracking number to you.plz check it.sometime mail run into spam.please double-check:info@harfington.com
sorry for this again.
Best regards,
Harfington

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Rated 1 out of 5 stars

Not in stock, slow dispatch & under supplied.

I Ordered 30 qty of an I stock item on 3/5 with express international shipping.
Turns out the Item was not in stock so had to wait for back order.
As a result the item was not dispatched until the 10/5 which arrived 13/5 somewhat defeating the purpose of the expensive postage.
Only 12 of the 30 qty were supplied. I emailed Harfington only to be called a liar by Grace.
My question however was how did you supply 30 when they came in packets of 12? Did you split a packet??
The issue hasn’t been rectified.
Scamming Chinese!

May 15, 2025
Unprompted review
Harfington logo

Reply from Harfington

Hi Muhammad,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email,sometime mail is in spam.please double-check:info@harfington.com
sorry for this again.
Best regards,
Harfington

Rated 2 out of 5 stars

Website shows wrong car info

The website said that m12 lug nuts would fit my car. It didn’t fit. The website was wrong; my car uses m14 lugs. They didn’t give me a hard time about getting money back, so that was nice.

May 1, 2025
Harfington logo

Reply from Harfington

Hi Mike,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email,sometime mail is in spam.please double-check:info@harfington.com
sorry for this again.
Best regards,
Harfington

Rated 5 out of 5 stars

took a punt on some air compressor…

took a punt on some air compressor capacitors got 2 for $23 instead of $80 where i live (Australia) took a couple of weeks or so for delivery but they came , massive savings more than happy to do business with such people and company instead of the rip off merchants in Australia great doing business Harfington

May 9, 2025
Unprompted review
Harfington logo

Reply from Harfington

Hi Druidceltic,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

Value for money

Value for money, speed, communication...

May 1, 2025
Harfington logo

Reply from Harfington

Hi Tomo,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

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Rated 2 out of 5 stars

I don't want to download an app just to…

I don't want to download an app just to track order

May 1, 2025
Harfington logo

Reply from Harfington

Hi Brady,
I'm sorry to hear that you're not 100% satisfied with this.we sent the transaction confirmed emial to you,that has tracking number in file,and you can click it to check,and you can ask our customers service team:info@harfington.com,they will help you to solve.
Best regards,
Harfington

Rated 4 out of 5 stars

Shipping was ok

Shipping was ok! The thread size on the banjo screw is
not Metric M10, it is some other smaller thread size.
I cannot use them.

April 1, 2025
Harfington logo

Reply from Harfington

Hi James,
Thanks for your support, and we are so glad to hear that you are satisfied with our service.otherwise,I'm so sorry to hear that this problem.our customers service team already contacted you via email,sometime mail is in spam.please double-check:info@harfington.com
sorry for this again.
Best regards,
Harfington

Rated 5 out of 5 stars
Harfington logo

Reply from Harfington

Hi John,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

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Rated 1 out of 5 stars

I ordered 3 books and 1 came

I ordered 3 books and 1 came. Still waiting for the other 2. Then I get asked for a review. Hard to rate over a 1 while I’m still waiting for othe two books

April 1, 2025
Harfington logo

Reply from Harfington

Hi Roger,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email,sometime mail is in spam.please double-check:info@harfington.com
sorry for this again.
Best regards,
Harfington

Rated 2 out of 5 stars
Harfington logo

Reply from Harfington

Hi Mike,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email,sometime mail is in spam.please double-check:info@harfington.com
sorry for this again.
Best regards,
Harfington

Rated 5 out of 5 stars

Love the quality

Love the quality

April 1, 2025
Harfington logo

Reply from Harfington

Hi Shoko,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

I purchased two 12volts solenoids

I purchased two 12volts solenoids, I received the items i actually bought, and within the time quoted. Very satisfied. But be aware the price you eventually pay, is in US dollars,.

April 3, 2025
Unprompted review
Harfington logo

Reply from Harfington

Hi Sam,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

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Rated 5 out of 5 stars

Great Web Site

Great Web Site. I Love it. Great Job 😀

April 1, 2025
Harfington logo

Reply from Harfington

Hi Harvey,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

EXCELLENT Customer Service

Requested clarity on product and received quick response.

April 1, 2025
Harfington logo

Reply from Harfington

Hi Paula,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars
Harfington logo

Reply from Harfington

Hi Peter,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 1 out of 5 stars

Placed order two weeks ago and have…

Placed order two weeks ago and have heard nothing

March 1, 2025
Harfington logo

Reply from Harfington

Hi Miles,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email,sometime mail is in spam.please double-check:info@harfington.com
sorry for this again.
Harfington

Advertisement
Rated 5 out of 5 stars

High Quality Product

High Quality Product
Thin walled plastic (acrylic) tubing

March 1, 2025
Harfington logo

Reply from Harfington

Hi James,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

Good experience

Although many miles away my order delivered on time and as described.

March 1, 2025
Harfington logo

Reply from Harfington

Hi Mike,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Rated 5 out of 5 stars

All went well.

Everything went well. I would recomend Harfington !

February 28, 2025
Harfington logo

Reply from Harfington

Hi Mike,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you,sometime email run into spam.plz notice this:info@harfington.com.
sorry for this again.
Best regards,
Harfington

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