Hargreaves of Buxton Reviews 

28
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

The service was outstanding; my order arrived in less than a day, accompanied by a friendly smile. This shop is fantastic, offering something for everyone.

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Rated 4 out of 5 stars

The response to my question was both knowledgeable and professional. Following this, the service was outstanding, making the entire process of purchasing two new tall gin glasses enjoyable. The qualit... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Martin at Hargreaves of Buxton. I needed a last minute gift due to being let down by another company and I easily ordered it online from a great choice of stock, they did a hand... See more

Company replied

Rated 5 out of 5 stars

I just love this shop and when they had a VE day sale during lockdown I just couldn't resist treating myself. I live locally and placed my order on Sunday, expecting my new mixer to come via a cour... See more

Company replied

Company details

  1. Home Goods Store
  2. Cafe
  3. Chinaware Store
  4. Glassware Store

Information provided by various external sources

For over 150 years, in the heart of the stunning High Peaks of Derbyshire, Hargreaves and Son have been trading in Fine China, Crystal and Glass, since first opening it's doors to customers in Higher Buxton, on Eagle Parade in 1865. Ever since that day, four generations of the same family have made Hargreaves their life's passion. It's a proud heritage, one we're privileged and honoured to continue; delivering the same customer service and knowledge that our forbears provided, that time honoured understanding of our products, our customers and also new and upcoming trends and tastes. The handsome four storied store now located on Spring Gardens, Buxton was bought from Chatsworth's Duke of Devonshire estate in 1923 and has expanded over the subsequent decades diversifying yet remaining true to Mrs Sarah Hargreaves original business plan, to offer quality, value, and variety. Now we invite you to experience the same customer service, the same quality products and great value wherever you might be, at home, at work, on the bus... We are thrilled to have been awarded in 2020 'Highly Commended Independent Cook Shop' and in 2019 'Britain's Best Family Business' awards by the Housewares Innovations Awards recognising our efforts and achievements by our Industry. Oh, and don't forget to share and like our page on all your favourite social media sites,... you can find us on Facebook (@hargreavesbuxton), Instagram (#hargreavesofbuxton) and Twitter (@Hargreaves_Sons).


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4.2

Great

TrustScore 4 out of 5

28 reviews

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4.2

All reviews

(28)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

The response to my question was both…

The response to my question was both knowledgeable and professional. Following this, the service was outstanding, making the entire process of purchasing two new tall gin glasses enjoyable. The quality is also delightful.

January 26, 2026
Unprompted review
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Reply from Hargreaves of Buxton

Thank you for your wonderful review. We really appreciate the feedback.

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Rated 4 out of 5 stars

The service was outstanding

The service was outstanding; my order arrived in less than a day, accompanied by a friendly smile. This shop is fantastic, offering something for everyone.

January 24, 2026
Unprompted review
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Reply from Hargreaves of Buxton

Thank you for your wonderful review. We really appreciate the feedback.

Rated 5 out of 5 stars

This store has captured my heart

This store has captured my heart. The service is consistently outstanding. Much appreciated!

December 24, 2025
Unprompted review
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Reply from Hargreaves of Buxton

Thank you so much for your wonderful review. We really appreciate you taking the time to do this!

Rated 5 out of 5 stars

Fabulous service

Fabulous service, Fantastic stock. I have always loved this shop. Shopped here on Saturday for my new kitchen. Second to none in my opinion.

March 18, 2023
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Reply from Hargreaves of Buxton

Thank you for your lovely words, it's lovely customers like you that we do it for! Keep popping back there's always something new to see at Hargreaves.

Rated 5 out of 5 stars

Fantastic

I wanted a certain colour le creuset mug for a Christmas gift to match their new kitchen. Hargreaves had the colour I wanted at a reasonable price with reasonable delivery. It arrived quickly but unfortunately the mugs must have come from different batches and were slightly different, despite being the right size and colour. This was sorted really quickly and easily. The matching mug they had in stock was posted that day and I posted the mismatched mug back to them which they reimbursed me for. Great customer service and I have every confidence in ordering from them again.

January 12, 2022
Unprompted review
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Rated 2 out of 5 stars

Microwaved burger ?

Visited Buxton today and called at Hargreaves for lunch as we have done many times before … ordered two meals, 1 bacon and cheese oatcake with salad, 2 bacon cheeseburger with salad and a side of chips, 1 coffee, 1 tea = £17+… oatcake meal for my wife which she enjoyed.. cheeseburger meal l had came with a 1/4 inch thick meat pate that had been cooked until hard and solid at the edges.. not very good quality burger from what l could see, l took it back after two bites and was asked what would l like to do.. l ordered the oatcake meal but was not offered the £3 difference or an apology. I didn’t eat much after that and left most of what came.. needless to say we won’t be back in a hurry.. l don’t usually complain but l thought the next person to order the burger may get a better one… better quality ingredients please..

August 24, 2021
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Reply from Hargreaves of Buxton

Thank you for your review. We appreciate that sometimes we don’t get things right. Our counter team apologised 3 times to you at the counter and a further apology by the waiter when offering free replacement meal. If 4 apologies by our team is not enough upon your visit and a replacement meal is not acceptable, we are very sorry

Rated 5 out of 5 stars

Fantastic service from Martin at…

Fantastic service from Martin at Hargreaves of Buxton. I needed a last minute gift due to being let down by another company and I easily ordered it online from a great choice of stock, they did a handwritten card and delivered it for me all within about an hour! Couldn’t recommend this store more highly!

June 20, 2021
Unprompted review
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Reply from Hargreaves of Buxton

Thank you so much for your review. We really appreciate it and that we could help you out with a last minute request.

Rated 5 out of 5 stars

Great service

As ever, excellent service from the team at Hargreaves. I was out when the delivery was made and my goods were left in a safe and secure place, and I was sent a photo to show where they were.
Whether its glassware, kitchen equipment or pots and pans, Hargreaves is the place we go.

February 17, 2021
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Rated 5 out of 5 stars

The enquiry I had was answered in a…

The enquiry I had was answered in a professional and well informed manner. This was followed by excellent service and the whole experience of me buying two new tall gin glasses was a pleasure & so is the quality

February 13, 2021
Unprompted review
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Reply from Hargreaves of Buxton

Thank you for your 5 star review!
We're so pleased you liked our service.
Thank you for shopping with us and we hope to see you again soon.

Rated 5 out of 5 stars

Fast service

I ordered online and it was ready for collection within the hour ! Brill service. Great product and good value for money. #shoplocal

February 12, 2021
Unprompted review
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Reply from Hargreaves of Buxton

Thank you for your 5 star review!
We're so pleased you liked our service.
Thank you for shopping with us and we hope to see you again soon.

Rated 5 out of 5 stars

I love this shop

I love this shop. Something for everyone, all tastes and budgets. Great local free delivery the next day. Thank you so much.

February 12, 2021
Unprompted review
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Reply from Hargreaves of Buxton

Thank you for your 5 star review!
We're so pleased you liked our service.
Thank you for shopping with us and we hope to see you again soon.

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Rated 5 out of 5 stars

Order arrived on set date

Order arrived on set date. Package very well.

September 19, 2020
Unprompted review
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Reply from Hargreaves of Buxton

Thank you so much for your 5 star review! We hope to see you return again soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I’m the third generation of my family to shop at Hargreaves. Always a warm welcome and a variety of choices to be had.

May 13, 2020
Unprompted review
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Reply from Hargreaves of Buxton

Thank you for your custom and support during lockdown. Greatly appreciated ❤️

Rated 5 out of 5 stars

Simply wonderful!

I just love this shop and when they had a VE day sale during lockdown I just couldn't resist treating myself. I live locally and placed my order on Sunday, expecting my new mixer to come via a courier sometime the following week.
I was delighted when it was delivered to my home in person that afternoon!
A smashing shop with wondeful goods and an even better service!
Many thanks xx

May 13, 2020
Unprompted review
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Reply from Hargreaves of Buxton

Thank you for your great review and for shopping local. We really appreciate it ❤️

Rated 5 out of 5 stars

Love this shop

Love this shop. Excellent service as always. Thank you.

May 13, 2020
Unprompted review
Hargreaves of Buxton logo

Reply from Hargreaves of Buxton

Thank you for your great review ❤️

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Rated 5 out of 5 stars

Gorgeous product

Gorgeous product, excellent communication and super fast delivery . A great local business.

May 12, 2020
Unprompted review
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Reply from Hargreaves of Buxton

Thank you for your great review ❤️

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