Harley Street Hearing Reviews 

585
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly professional and knowledgeable staff for their thorough explanations, welcoming attitude, and genuinely gentle care provided during every single appointment. People also observe that the exceptional service, including procedures like ear wax removal and hearing tests, is handled efficiently, thoughtfully, and completely pain-free. Visitors feel entirely reassured and supported throughout their journey toward better hearing health. Some reviewers were not happy with occasional challenges, mentioning specific issues such as crowded reception areas, strict facility accessibility limits, or difficulties when adapting to new hearing aids. Certain consumers experienced moments of frustration regarding the physical environment and equipment performance during their visits.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the professional, kind, and reassuring manner of... See more

Service

People report positive experiences with service, noting exceptional care and professional treatments during... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly, prompt, and exceptional... See more

Product

Reviewers express mixed feelings about the product experience, noting both life-changing benefits and initial... See more

User experience

Users describe positive interactions with user_experience, highlighting reassurance and detailed explanations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Matthew! Allayed all of my doubts about having hearing aids. Very professional, friendly and super supportive. I would absolutely recommend Harley Street Hearing. Thank you again... See more

Company replied

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

This was my second visit to HSH and I was, as before, delighted. Everyone was kind and helpful and I feel reassured after my consultation. Thanks again! Special mention for Keran Jervis … thanks, Kera... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic Center
  3. Hearing Aid Repair Service
  4. Hearing Aid Store

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

585 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(585)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and thorough

Very professional and thorough
Well equipped
Good advice and explanation of problem

October 28, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review Paul, on behalf of the Harley Street Hearing team.

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Rated 1 out of 5 stars

All of these inbuilt hearing aids

All of these inbuilt hearing aids - my husband bought them from you and now no longer tries to hear. He walks around with the music inside his head and expects to hear external noise without trying. It’s as if he now expects the words to just arrive and be tied together for him. The promise of better hearing should come with a warning that you still have to pay attention and listen

September 1, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for taking the time to share your feedback. We are very sorry to hear about your husband’s experience and understand how frustrating this must feel for both of you. Hearing aids can take some time to adjust to, as they do not replace natural hearing but rather provide amplified sound that still requires active listening and practice.

Our audiologists are here to help. We can review his current settings, provide guidance on adapting to hearing aids, and suggest strategies to make listening and communication easier. Please do get in touch with our team by calling 0207 486 1053 or email info@harleysthearing.co.uk so we can arrange a follow-up and ensure he receives the right support.

Your comments are very important to us, and we’re committed to helping your husband get the best from his hearing aids.

Rated 5 out of 5 stars

Harley Street Hearing excellent

I have been a patient at Harley Street Hearing for a decade, and my experience has been consistently excellent. Paul, my practitioner, is thorough, empathetic, and incredibly helpful. His expertise and dedication make him an outstanding professional in his field. I highly recommend this practice.

August 5, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Jen on behalf of Paul and the Harley Street Hearing team. We really appreciate feedback.

Rated 5 out of 5 stars

Inspiring confidence

Professional, friendly. Expert in answering every question. Inspiring confidence all round.

August 4, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you I Farnfield for your review.

Rated 5 out of 5 stars

Ear problem solved

George was very professional efficient caring understanding and successfully solving of my problem

August 6, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a lovely review Janice, on behalf of George and the Harley Street Hearing team.

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Rated 5 out of 5 stars

All staff are charming and helpful

All staff are charming and helpful. They are consummate professionals. One is made to feel very special,

August 6, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for taking the time to leave us a review Fergus.

Rated 5 out of 5 stars

Excellent annual checkup and maintenance service

Had my annual hearing checkup, well done and well explained, with helpful minor adjustments to settings. Also had rechargeable batteries replaced, which were beginning to lose charge too soon. All very efficient , courteous, and punctual, excellent service many thanks.

August 4, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Andrew for such an in depth review. Very much appreciated by the Harley Street Hearing team.

Rated 5 out of 5 stars

Highly recommended …

I have a rather complicated hearing problem and HSH have been excellent in helping me find the most suitable hearing aids over several months. Cannot recommend them enough!

July 29, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your high recommendation Christopher.

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Rated 5 out of 5 stars

Fantastic

Fantastic. Really empathetic and patient audiologist.

July 30, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Alex

Rated 5 out of 5 stars

Quick appointment

Quick appointment. Detailed explanation of hearing loss, etc. Good offer of hearing aids and service agreement

July 30, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for leaving such a positive review Tim

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Rated 3 out of 5 stars

I had excellent care and service .

I had excellent care and service .
they were faultless .

July 23, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for writing such a positive review.We really appreciate patient feedback so could I ask why you have given us 3 out of 5 stars please.

Rated 5 out of 5 stars

Matt Frost deserves a pay rise!

Matt Frost from Harley Street Hearing was SUPERB! Patient, informative, knowledgable, compassionate. Pay rise for Matt! Harley Street Hearing was employed by our company to check our hearing (we work in a loud environment + wear headphones). Matt came in to measure our hearing and to inform us of the results. Matt also sent follow-up e-mails. A great service. Thank you. Sincerely.

July 16, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a wonderful review for Matt Frost. So pleased you had such a great experience with Harley Street Hearing and Musicians' Hearing Services.

Rated 5 out of 5 stars

Always welcoming

Always welcoming, very pleasant surroundings, attentive and professional staff

July 16, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for writing a review for Harley Street Hearing.

Rated 5 out of 5 stars

Wonderful company

Wonderful company - great staff - all very helpful, kind and patient. Brilliant service altogether - nothing to change - Keep up the great work.

July 17, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Sallyann. A huge thank you from the Harley Street Hearing team.

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Rated 5 out of 5 stars

Excellent care from Romy Cohen

Excellent care from Lead Audiologist Romy Cohen, very thorough assessment and explanation of results. Very kind and couldn't have been happier. Will 100% return again if I need to!

July 14, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a lovely review Alice, on behalf of Romy and the Harley Street Hearing team.

Rated 5 out of 5 stars

I'm so glad to be able to come here

This is my second time, and I can't praise them too highly. Barathy and Matthew the first time, still in the previous premises, and Simone today. I was convinced that I'd ruptured my ear drum, or if I hadn't, that it would then be damaged by investigation. But with infinite patience and care everything was dealt with and I find that I can now hear again and my ear drum is ok too!
I don't yet need hearing aids but I'm sure it's coming in due course - I was tested last time - and when I'm at that stage I'll certainly be coming here.
I'm so glad that my son persuaded me to come here, that first time several years ago.

July 15, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a wonderful review Mrs Leigh. So pleased you've enjoyed your appointments with us and we look forward to seeing you again.

Rated 5 out of 5 stars

So helpful

So helpful, knowledgable and important!! Protect your hearing!!

July 14, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you TS. We really appreciate patient feedback.

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