Harley Street Medics Reviews 

75
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and reception team for their professional, caring attitude, making every visit pleasant and comfortable. People also mention that the clinic environment is wonderfully welcoming, and appointments are handled with great efficiency and minimal discomfort. Though some customers experienced frustrating communication breakdowns, scheduling delays, and difficulties getting in touch with the team after their visits. A few other people also felt that the treatments did not meet their initial expectations, describing disappointing outcomes and a complete lack of proper follow-up support.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising the prompt, professional care,... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional during procedures. Reviewers... See more

User experience

Users describe positive interactions with user experience, frequently highlighting that procedures are quick,... See more

Customer communications

People report ambiguous experiences with customer communications, as reviewers expressed contrasting views... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great experience with Dr Kabeya and Nurse Amida. They checked on me regularly to make sure I wasn’t in discomfort during my procedure and handled things professionally. However I did not receive... See more

Company replied

Rated 5 out of 5 stars

I had a good experience with Harley St Medics in Glasgow. I had a cyst removed by Dr Khaldi, apologies if I spelt his name wrong. It went very smoothly pain free, Dr khaldi is a very skilful, caring p... See more

Company replied

Rated 5 out of 5 stars

I had a sebaceous cyst that had been bugging me for years removed. Very happy with the whole process. From first contact to removal of sutures it all went very well. All appointments were kept on time... See more

Company replied

Rated 5 out of 5 stars

I cannot rate HSM Glasgow more highly. I had been worried about a changing mole for a few days - my online inquiry was picked up same day, and 2 days later I was in the clinic, having a consulta... See more

Company replied


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

75 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(75)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service. Amir and Idya were very caring and considerate. Laser was swift and so much more effective than cutting. Thx! Will def be back!

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

I had booked an appointment (…

I had booked an appointment ( consultation) with a dermatologist on the 13th March, 2026 but the meeting was rescheduled by their team to 14th March, 2026, however they stood me up without any reasonable explanation.
And no one had the courtesy to call me back to explain why. I am absolutely gutted and disappointed.

March 14, 2026
Unprompted review
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Rated 5 out of 5 stars

I would like to say a big thank you to…Amir and dr khan

I would like to say a big thank you to Amir and to dr khan who were brilliant, they were both really nice and friendly talked me through everything, and made me feel really at ease I came for a very large lipoma surgery and all went very well
So thank you again

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Infection after skin tag removal

I had a skin tag removed at a cost of £790 which subsequently became infected. Attended my own doctor for treatment firstly with antibiotics, which didn't work and now currently with antibiotic cream. Contacted the clinic to complain but they said i was informed that infection could occur. Sorry but while your lying on a table with your arse bared waiting for someone who you can barely understand about to use a laser on you, it's difficult to take things in.
The bottom line from the clinic was it's just unfortunate

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I already reviewed Harley street medics…

I already reviewed Harley street medics before however felt like another was needed. I paid for the initial removal and the four follow ups and I had some really stubborn veruccas that wouldn’t go. I mostly see Arash and he was always very helpful and polite and spoke through everything he was doing. He really put me at ease through the process. I ended up having double the visits and an additional removal than first anticipated and HSM stuck by their guarantee and the second half of this journey was free of charge until they were completely gone. I’m relieved my feet are finally free incredibly grateful to Harley street medics and Arash for their support and integrity. Would recommend a million times over. Thank you

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Had Aresh who was brilliant throughout the process- polite, thoughtful and kept me informed on how things were going. Thoroughly recommend the company.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

£500 Treatment With No Results and Poor Patient Care

This was my second experience with this clinic, and unfortunately it was very disappointing.
My first treatment was a laser procedure, which was extremely painful and resulted in significant side effects. On top of that, it did not deliver the results I was hoping for. After a year, I contacted the clinic again to explore alternative options.
The consultation for this second treatment was done over the phone. I was not asked to send any updated photos, yet I was told I needed a PB injection. This immediately concerned me, as I don’t understand how such a recommendation can be made without a proper visual assessment or in-person consultation.
I later spoke with someone I believe to be the owner or person in charge, who strongly reassured me that one PB injection would already show visible improvement. Based on this reassurance, I went ahead with the treatment, which cost £500.
Unfortunately, there has been no visible improvement at all, even when comparing my before and after photos.
The experience on the day of the procedure was also very poor. I was asked to apply numbing cream to my breasts and then wait outside for 45 minutes, wearing only my T-shirt. No water, tea, or coffee was offered during this time, which felt unprofessional and uncomfortable.
Overall, between the lack of proper consultation, unrealistic expectations being set, no results, and a very unpleasant in-clinic experience, I am extremely disappointed. I would not recommend this clinic based on my experience.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing clinic

Amazing clinic, free touch up on a mole that did not want to go away :) will definitely come back

January 24, 2026
Unprompted review
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Reply from Harley Street Medics

Thank you for your kind review. We’re delighted to hear you had a positive experience and that the complimentary touch-up achieved the desired result. Patient satisfaction and optimal outcomes are always our priority. We look forward to welcoming you back in the future.

— Team Harley Street Medics

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Rated 5 out of 5 stars

I received treatment for a cyst at the…

I received treatment for a cyst at the back of my head below the crown. It was painless, easy and no stress free. Went back a week later to get a few stitches out and went smoothly and and was told it was healing great. The stsff were lovely and it ran promptly and made me feel at home

January 15, 2026
Unprompted review
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Reply from Harley Street Medics

Thank you for sharing your experience. We’re pleased to hear that your procedure and follow-up went smoothly and that the healing is progressing well. Our team always aims to provide a calm, comfortable environment alongside efficient care, so it’s wonderful to know you felt at ease throughout. We truly appreciate your kind words.

— Team Harley Street Medics

Rated 5 out of 5 stars

Would Recommend

The staff at Harley Street Medics London clinic are lovely and very informative. In particular, Mahmuda stood out during my procedure. She took her time, was patient with me due to the pain of the treatment, and remained gentle throughout, which I was very impressed by. Since attending the clinic, I have noticed a clear improvement from the treatment I am receiving. I would highly recommend them.

January 10, 2026
Unprompted review
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Reply from Harley Street Medics

Thank you for taking the time to share your feedback. We’re delighted to hear about your positive experience at our London clinic and that you’ve already noticed improvements from your treatment. Mahmuda will be especially pleased to know her patience, care, and gentle approach made a difference for you. Your recommendation truly means a lot to us, and we’re grateful for your trust in our team.

— Team Harley Street Medics

Rated 5 out of 5 stars

Such a lovely clinic

Such a lovely clinic, staff on reception were so lovely and welcoming. The procedure itself was professional and efficient. I needed something different to what I was booked in for but it was communicated clearly and I was glad we could still just go ahead. Definitely recommend and would revisit in the future.

January 8, 2026
Unprompted review
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Reply from Harley Street Medics

Thank you for your kind review. We’re delighted to hear that you felt welcomed by our reception team and that your procedure was carried out professionally and efficiently. We’re also pleased that the alternative treatment option was clearly explained and that we could proceed in a way you were comfortable with. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.

— Team Harley Street Medics

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Rated 5 out of 5 stars

I had a good experience with Harley St…

I had a good experience with Harley St Medics in Glasgow. I had a cyst removed by Dr Khaldi, apologies if I spelt his name wrong. It went very smoothly pain free, Dr khaldi is a very skilful, caring professional. The procedure was flawless, straightforward and quick, no problems experienced. Stitches removed a week later. It was a good experience, the minor surgery is healing beautifully. Dr Khaldi is a credit to his profession. The nurse on duty was lovely, helpful and both Doctor and nurse worked well together to put the patient at ease and provide good advice.

December 4, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you so much for taking the time to share your detailed experience. We’re delighted to hear that your cyst removal in our Glasgow clinic went smoothly and that you felt comfortable and well cared for throughout. Dr. Khalil and our nursing team will be so pleased to know their skill, care, and teamwork made such a positive impression. We’re also glad to hear your healing is progressing beautifully. Thank you for your trust and kind recommendation of Harley Street Medics.
– The Harley Street Medics Team

Rated 5 out of 5 stars

Services very good and efficient…

Services very good and efficient friendly welcoming place and was done my treatment in no time

December 11, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you for your kind feedback! We’re pleased to hear that you found our service efficient, friendly, and welcoming, and that your treatment was completed quickly. We truly appreciate you choosing Harley Street Medics.
– The Harley Street Medics Team

Rated 5 out of 5 stars

I just wanted to address the review…

I just wanted to address the review written by Esther Smith on 23 Oct 2025. I went to the London surgery last week and had to be buzzed in. I immediately noticed signage directing me to the clinic on the lower ground floor. Before I went down, I noticed a bathroom on the ground level. This was large and clean with individual cubicles containing basins and mirrors. There was also a larger mirror and bench outside the cubicles. I had privacy and a place to remove my makeup easily. I also used this bathroom to check my skin afterwards before emerging into the street. Down in the lower ground floor there was also another smaller double unisex bathroom, albeit with no mirrors.

In addition the downstairs area had ample comfortable seating, a place to leave my coat, and a welcoming friendly receptionist.

I came to HSM to remove some sun damage on my face I've had since I was very young. Also some sun spots elsewhere on my hands and body. Doctor Humera was professional and kind. I didn't catch her name, but the receptionist nurse was absolutely lovely and calmed me down before my procedure and said lovely things afterwards about my skin. What a fantastic professional team! The clinic rooms were spotlessly clean and everything was great in there.

If I ever need more work done I will not hesitate to return and am already recommending this to my friends.

December 2, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you very much for taking the time to share such a detailed account of your visit. We truly appreciate you highlighting your experience at our London clinic, from the facilities and signage to the welcoming environment and care provided by our team.

We’re delighted to hear that Dr. Humera and our nursing and reception team made you feel comfortable, supported, and well cared for throughout your treatment, and that you were pleased with both the professionalism and cleanliness of the clinic.

We always value feedback from all our patients, as it helps provide clarity for future visitors and allows us to continue improving. Thank you again for your kind words and for recommending Harley Street Medics — we would be very happy to welcome you back in the future.
– The Harley Street Medics Team

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