Harper Reviews 

977
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 431 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently highlight how wonderful it is to order various garment sizes and unique styles to try at home comfortably without facing any upfront costs. Consumers consistently find the returns process extremely smooth, fast, and effortless, while others warmly praise the professional assistants who provide excellent personal shopping guidance. Some reviewers were not happy with the relatively short time window provided to try on the clothes before initiating returns. A few individuals also noted that inconsistent sizing can occasionally make finding the right garment fit a bit tricky.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing great satisfaction with the try before you buy... See more

User experience

Clients share positive opinions on user experience, highlighting how the try before you buy service allows... See more

Product

Customers had positive experiences with product, expressing appreciation for the try before you buy service... See more

Return policy

Users describe positive interactions with return policy, highlighting that returns are effortless, quick, and... See more

Order

People report positive experiences with order processes that allow consumers to conveniently try multiple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Try before you buy with Harper for Me+Em is amazing, I am a regular customer of Me+Em but would not normally go outside my comfort zone when shopping online as do not want too much money out of my acc... See more

Company replied

Rated 5 out of 5 stars

I found this service really useful when trying to decide on an outfit for a wedding. Also being petite this helped me decide which sizes worked well. Also meant for a high end company with more expens... See more

Company replied

Rated 5 out of 5 stars

Fast delivery and return. I particularly liked the try before you buy service which is hustle free as it allows you to try different sizes and styles without having to spend money that could otherwise... See more

Company replied

Rated 5 out of 5 stars

I have always been reluctant to purchase clothing online. However, when I saw Whistles offered the ‘try before you buy’ option, thought it a great idea being able to try items at home before committ... See more


Company details

  1. Courier and Delivery Service
  2. also in
  3. Payment Service

Written by the company

Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

977 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(977)

421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Really easy and so much better than having to pay and then wait for refunds. Using the InPost option made it even easier and quicker. I will definitely use this service again I had no issues at all.

August 30, 2026
Unprompted review
Harper logo

Reply from Harper

Thank you for such a kind review. We are really pleased the process made things even smoother for you, and that everything went without a hitch!

Rated 5 out of 5 stars

Very easy and secure to use

Very easy and secure to use. Allows you to try multiple pieces without the initial large financial outlay. Brings the shopping experience to your home.

August 27, 2026
Unprompted review
Harper logo

Reply from Harper

Thank you, Gail - lovely to hear it felt easy and secure throughout!

Rated 5 out of 5 stars

Try before you buy with Harper for Me+Em

Try before you buy with Harper for Me+Em is amazing, I am a regular customer of Me+Em but would not normally go outside my comfort zone when shopping online as do not want too much money out of my account at once. As I live in out of London it is wonderful to get a few sizes or lengths to make sure I am getting my purchase right or just buy something I might not have thought suited. Fantastic service!

August 24, 2026
Unprompted review
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Reply from Harper

Thank you for such a heartfelt review, it's lovely to know this has given you the confidence to explore a little further outside your usual choices, especially living outside London. We really appreciate you sharing this!

Rated 5 out of 5 stars

First time trying before you buy.

First time trying before you buy.
Excellent service
Fast delivery and returns

August 28, 2026
Unprompted review
Harper logo

Reply from Harper

Welcome to Try Before You Buy, Ann! Fast delivery and fast returns both ways is exactly how we like it. Thank you for the lovely first review.

Rated 5 out of 5 stars

Excellent service

Excellent service, no added cost and kept informed throughout

September 1, 2026
Unprompted review
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Reply from Harper

No added cost and clear updates the whole way through - that's the way we like it Kathleen. Thank you!

Rated 5 out of 5 stars

My first time using the Harper concierge…

First time using the Harper concierge service offered by Universal Works. I needed to see sizing on a garment I wanted to buy so chose two sizes. Had to wait a few days until my delivery. It went smoothly, I was able to add some additional information regarding my location.
My concierge arrived early within the 40 min window and because I only had two items to try on, the process was quicker. The advice offered was useful for me to make the right choice. Payment made via card reader and took away my packaging. A happy purchase and 1st class service.

August 31, 2026
Unprompted review
Harper logo

Reply from Harper

So pleased your first Universal Works fitting went this smoothly, arriving early and giving useful advice on sizing sounds exactly right, and taking the packaging away is a nice little touch too. Thank you for such a thorough, first-class review!

Rated 5 out of 5 stars

What a great idea this is

What a great idea this is. I get so frustrated when I have to send things back and wait weeks with some companies for a refund. At least you only pay for what you keep!

August 31, 2026
Unprompted review
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Reply from Harper

That refund wait frustration with other companies is exactly what we wanted to solve, Susan. Only paying for what you keep really does simplify things. Thank you for the review!

Rated 5 out of 5 stars

The ease of process from ordering to…

The ease of process from ordering to returning. 1st class service. I used for Paul Smith.

August 26, 2026
Unprompted review
Harper logo

Reply from Harper

Ease from start to finish, exactly what we aim for, Bobby. Thank you for the 1st class review!

Rated 5 out of 5 stars

Used the Harper try before your buy…

Used the Harper try before your buy service - what a great idea- did return 2 items and very straightforward - trying things on in my own time, space and home was brilliant - 100% would use again - and the clothes are just beautiful, stylish, well made and always remarked upon!

August 20, 2026
Unprompted review
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Reply from Harper

Trying things on in your own time and space really does make all the difference, and it sounds like the pieces you kept are getting plenty of compliments! Thank you for such a generous review.

Rated 5 out of 5 stars

A fabulous service!

I live quite rurally and usually have to pay up front for clothing, if the items aren’t suitable I then have to wait for a refund to be processed. With Harper I only pay delivery up front, it is so convenient.
A great service especially if you don’t live close to big cities.

August 29, 2026
Unprompted review
Harper logo

Reply from Harper

Living rurally shouldn't mean paying out and waiting weeks for a refund if something's not right, we are so pleased only paying delivery upfront made things easier. Thank you for the lovely review!

Rated 4 out of 5 stars

Great idea

Great idea. You can buy more than one size to try at home without paying for both upfront. The only criticism I have is that slightly longer than five days to decide would be preferable.

August 30, 2026
Unprompted review
Harper logo

Reply from Harper

Buying more than one size to compare, without paying for both upfront, is so refreshing!
Really useful feedback on the five days too, we'll pass that along, as it's exactly the kind of thing that helps us improve.
Thank you for the honest review.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! Friendly, respectful, spot on customer focused service.

August 28, 2026
Unprompted review
Harper logo

Reply from Harper

Friendly, respectful and properly customer-focused. That's exactly the standard we're aiming for, thank you!

Rated 5 out of 5 stars

This is a great service

This is a great service. Perfect in every way. Thank you

August 28, 2026
Unprompted review
Harper logo

Reply from Harper

Thank you, Amelia. Practically perfect in every way is our aim, we want to be just like Mary Poppins!

Rated 5 out of 5 stars

I ordered two items of clothing from…

I ordered two items of clothing from French Connection in two different sizes. I sent three of those items back. One fitted perfectly and the others did not suit me.
I returned the three items two days later and received two emails shortly after. One letting me know the items were in their way back and the second to let me know that the money had been taken from my account as my goods had been received.
What a brilliant service. The five day window is enough time to try on and decide which items to keep, but means that returning the parcels don’t stay on my to do list too long.

August 27, 2026
Unprompted review
Harper logo

Reply from Harper

Getting confirmation and reassurance is what we want to give, Denise. We are so pleased the 5 day window worked well without without adding to your to do list. Thank you!

Rated 5 out of 5 stars

Such a great service

Such a great service! Quick delivery and a text with a link was sent which made returning items super easy.

August 27, 2026
Unprompted review
Harper logo

Reply from Harper

A text with a link is such a small thing but makes returning so much easier, Nel. Thank you for the review!

Rated 5 out of 5 stars

The clothing came quickly and although…

The clothing came quickly and although they didn’t work for me this time, I wouldn’t hesitate to try again. I am 5ft 1 and size 6. The clothing fitted me like a glove apart from the length of the long gowns. They were beautifully made and I’m so disappointed the one I loved could not be shortened.

August 17, 2026
Unprompted review
Harper logo

Reply from Harper

Sorry the length on that gown didn't quite work out, Donna, especially when everything else fit so well. Very frustrating when you've found 'the one'. Really pleased you'd give it another go though; thank you for such an honest review.

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