This was received really quickly, well packaged and with clear instructions ( we ordered from 2 companies, other no instructions & terrible live chat ) Amazing light, just what we wanted looks... See more
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Review summary
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Reviews shaping this summary
The whole ordering experience was seamless, easy and returns the same. I needed to re-order, and again, very quick and easy. The fact of not having to process the refund make life much easier with de... See more
Absolutely brilliant service. Enabled me to organise several sizes and styles delivered from Luca Faloni without spending thousands. Meant that we really could have a good look at things in our o... See more
Next day arrival. Ease of selection at home. Ease return process. Zero upfront payment. No waiting for refunds. Exceptional. Now have to pay for the dress I love. Such a fantastic concierge service.
Company replied
Company details
Written by the company
Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.
Contact info
NW5 1TL, London, United Kingdom
- 0333 939 8123
- service@harperconcierge.com
- harperconcierge.com
4.6
Excellent
626 reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Called me an hour before an appointment…
Called me an hour before an appointment (that had been made a week in advance) to cancel. Messed up my schedule completely.
March 29, 2025
Unprompted review
Reply from Harper
Good afternoon, we are really sorry we missed your appointment. Unfortunately our Style Concierge had a medical emergency that day and could not complete the routes assigned. Please contact our service team and we can arrange to rectify this for you.
We also waived the service fee when we revisit, please contact us so we can arrange this. Again we do apologise but unfortunately the circumstances were out of our control.
Try before you buy- great option
When selecting which items you like to buy or deciding what size is best- it's great not having to pay for all the items upfront can try before you buy is a great way to shop. Also, having 5 days to return the items not required gives you time to decide on what to keep/return.
January 16, 2025
Unprompted review
I ordered a bathroom light through B &…
I ordered a bathroom light through B & Q website, it was supplied by Harper Living, communic re my order acknowledgement and delivery was very good. The parcel arrived a day early, well packed. The light is exactly what I ordered, looks fantastic in the bathroom. Wouldn't hesitate to order direct from Harper Living.
February 28, 2025
Unprompted review
Be careful of return dates
Ordered 2 pairs of Jeans on the "try before you buy" option. Chose the ones I wanted and using the method requested returned the other pair.
I had notification of Posting and delivery in plenty of time, yet I was Billed for the full order .
I was told while it arrived in time it was forwarded to the Warehouse . As far as I am concerned the package was delivered in plenty of time , yet I am having to try and get a refund. I will not use this option again.
March 26, 2025
Unprompted review
Reply from Harper
Hi Mike, Many thanks for your review. You are correct you did everything correctly and sent the items back correctly. We have a time agreement with our brand partners for them to receive and check the items in. Unfortunately this did not complete in the time frame and a reconciliation event triggered. Please contact us and we can ensure that this is made right.
Fantastic service ,having the option to…
Fantastic service ,having the option to try on any choices you make,to ensure they fit correctly,and also tbat the quality and appearance is what you expected
March 24, 2025
Unprompted review
What an amazing service!
What an amazing service! I was purchasing items for holiday and an important occasion so it would be huge outlay for me. This service enabled me to get a variety of outfits but not having to pay for them upfront. Return process was extremely easy and swift. I would definitely recommend it, and would like to see more retailers offer this service.
March 18, 2025
Unprompted review
Excellent service, more brands should sign up to this
Excellent service. I was shopping for a dress for an important event and this enabled me to order several to try on without having to purchase several upfront. Super quick turn delivery and fast turn around for acknowledgment of items returned.
With so many shops closing down on the high street and having very limited time, this was the perfect service to help me find an outfit - plus you get to have a fun little try on session when the clothes arrive without the stress of shop fitting rooms!
January 29, 2025
Unprompted review
Excellent service
Excellent service. The opportunity to try your items in your home before committing to buy is such a good idea. As it happens, I did keep the Dress I ordered and this service would definitely incentives me to order again.
February 20, 2025
Unprompted review
Really a brilliant service and no…
Really a brilliant service and no problems with delivery or turns or refunds.
Great site.
March 21, 2025
Unprompted review
Brilliant idea
Used try before you buy service for the first time on my items.
It's pretty good. Brilliant idea
March 12, 2025
Unprompted review
Try before you buy is a great service
Try before you buy is a great service. It means you can order different things/styles and sizes and you don’t pay for anything at the time and only pay for what you decide to keep.
February 24, 2025
Unprompted review
Brilliant service
Such a fab service - love being able to try on things I’m thinking of buying with a few different combos from my wardrobe so I know everything works together. And saves all the hassle of paying for / returning things that don’t suit. Please Harper expand beyond the M25 soon because I don’t know how I’ll manage when we move!
March 13, 2025
Unprompted review
What a great service allowing you to…
What a great service allowing you to try on different outfits without have to wait for a refund giving you the in shop experience at home. Please could you extend the time to 7days
March 3, 2025
Unprompted review
The try before you buy strategy works
The company's try before you buy strategy is an excellent way of doing business and it is to be commended for taking this customer focussed approach. I have used it recently and have been extremely pleased with my purchases. I have bookmarked their web site and visit it regularly which says everything. Highly recommended.
February 27, 2025
Unprompted review
Fab service
Fab, easy to use try before you buy ... just make sure you remember to return on time!
February 25, 2025
Unprompted review
I tried to get a refund but to no…
I tried to get a refund but to no avail. No responses from them at all. My money and jacket are both gone, as well as the postage charge. Over 100£ gone. Terrible return service.
December 29, 2024
Unprompted review
Reply from Harper
We believe this review is for another company. Please can you check the details or send more information.
Good to be able to order more than one…
Good to be able to order more than one size without having to pay for both items good service and will use again
December 1, 2024
Unprompted review
Easy shopping.
Easy shopping.
The ability of be able to try on items in your own home is second to none Well done and thank you.
February 15, 2025
Unprompted review
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