Harper Reviews 626

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience, efficiency, and the ability to try products at home before committing to a purchase. Many appreciate the helpful and friendly staff who provide excellent advice and make the experience enjoyable. The user experience is frequently highlighted as smooth and easy, with clear return processes and good communication. However, some people were dissatisfied with the product quality, noting discrepancies between online images and the actual items received, as well as inaccurate sizing. A few customers also reported issues with the return policy, experiencing unexpected charges for returned items or difficulties with the return process, particularly when items were sent back to international locations.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising its convenience and efficiency. Customers... See more

Product

People report ambiguous experiences with product. Many customers praise the "Try Before You Buy" concept,... See more

Return policy

Clients share ambiguous opinions on return policies. Many reviewers praise the ease and clarity of the return... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience and ease... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was received really quickly, well packaged and with clear instructions ( we ordered from 2 companies, other no instructions & terrible live chat 🫩) Amazing light, just what we wanted looks... See more

Rated 5 out of 5 stars

The whole ordering experience was seamless, easy and returns the same. I needed to re-order, and again, very quick and easy. The fact of not having to process the refund make life much easier with de... See more

Rated 5 out of 5 stars

Absolutely brilliant service. Enabled me to organise several sizes and styles delivered from Luca Faloni without spending thousands. Meant that we really could have a good look at things in our o... See more

Rated 5 out of 5 stars

Next day arrival. Ease of selection at home. Ease return process. Zero upfront payment. No waiting for refunds. Exceptional. Now have to pay for the dress I love. Such a fantastic concierge service.

Company replied


Company details

  1. Courier and Delivery Service
  2. Payment Service

Written by the company

Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

626 reviews

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Replied to 76% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly recommend this service

Highly recommend this service . No financial outlay or restrictions on the number of pieces . Honest feedback and style tips.

Stress and hassle free, a game changer for me!

Thanks to Carmel

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service that allows you to try on…

Great service that allows you to try on clothes before buying in the comfort of your home! Incredible for getting over the initial resting inertia for online shopping. Would use again!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

This was a fantastic experience!

This was a fantastic experience!! Anita was amazing, professional, great product knowledge, patient and most importantly personable. I will definitely use the service again!!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

A game-changer and a treat for shoppers short on time/energy!

Was slightly hesitant about using the Harper Concierge service but so glad I did!

Super convenient, could order multiple styles and sizes without paying upfront and simply handed back the items that I didn’t need. No faffing with return labels and post/shop returns. No checking for refunds.
At the end of the visit, my stylist even arranged to order a different size item that I hadn’t originally thought to try, for home delivery at not extra cost.

My Stylist, Rochelle, was superb and ensured that the whole experience was fun and not at all pushy/‘salesy’. It really felt like a little treat to myself rather than a drawn out trip to the shops.

I will be looking out for Harper in future and will definitely recommend to others!

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

I love that I can choose as many items as I like and try before I buy in the comfort of my home.

Great service right to your doorstep. I love that I can choose as many items as I like and try before I buy in the comfort of my own home. However, I have a suggestion to enhance the experience even further. The current 40-minute window feels a bit limited when I want to try on 10 or more pieces. With just 4 minutes allocated for each item, it's challenging to make fully informed decisions, and I often find myself skipping some pieces altogether. Extending this timeframe would allow for a more thorough experience and ensure that I can explore every option.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to use

I have used Harper service several times and on each occasion found it to be a very pleasant experience. It is super efficient and delivery is discreet. The stylists who deliver the items are polite and willing to advise in an impartial way. The service is more expensive than the mail delivery but is worth it in my view (considering the cost of travel to the shop time and effort the fee is quite reasonable). Only items that are chosen are billed to the card. Super service!

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Convenient stylist service at home!

First time using this service and I would highly recommend it! Stylist Toni was lovely and she was super helpful. Only purchase the items you keep, try items on with separates already in your wardrobe, no trips to the post office for returns. I will definitely use this service again.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Just love this service so much

Just love this service so much. Stylists are lovely and super helpful, I love that I don’t have to take things back and that I can order multiple items and sizes with no obligation. Please get more brands!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent value & convenience

My first time using this service and I thought it was excellent! Great value for money and so convenient. Carmel was a delight and made the experience even more pleasurable. She informed me they offer a multi brand service which I didn’t know about as I had only used the service for one brand order. I will definitely be using Harper again in the very near future.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Marvellous Service

I have forgotten the lady’s name but she arrived punctually, was very friendly and professional. I tried on one of two coats that had been selected in an extra small but it was enormous. I told her it was far too big and she agreed, and also said the cut did not suit my shape. How refreshing to have honesty from someone who could otherwise have tried sales talking me into buying it. Well done for brilliant service and thank you for sending me the lovely lady to my home. A real treat!

July 18, 2024
Unprompted review

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