Harper James Reviews 

216
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, competent, and professional, often highlighting their friendly and attentive approach. The service provided is frequently described as excellent, offering clear advice and practical guidance. People appreciate the exceptional customer service, noting prompt communication, swift responses, and a genuine commitment to client support. Though some reviewers were not happy with the service quality, citing instances where the standard of service was not appropriate. These customers mentioned experiencing dismissive responses, receiving incorrect advice, and having their cases mishandled due to issues like poor paperwork or lack of clarity.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting swift communication,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the swift communication and... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the transparent and reasonable costs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had our framework contract reviewed by Emilia who has done a great job. A good level of challenge on us and what we wanted (or thought we wanted) but also accomodating of specific matters we and... See more

Company replied

Rated 5 out of 5 stars

We've been partnering with HJS from our early startup days, through growth and acquisition. The breadth, depth and quality of their legal team is fantastic. Their support staff is diligent, responsive... See more

Company replied

Rated 5 out of 5 stars

The team at Harper James have been consistently helpful, considerate and competent. I've been with them for several years. Nicky helped hit the ground running by showing how she understood our unusual... See more

Company replied

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

216 reviews

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No recent history of asking for reviews

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Typically replies within 48 hours

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4.7

All reviews

(216)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy to work with and highly…

Very easy to work with and highly effective, Harper James have simplified legal processes for our organization and their guidance has helped through several otherwise opaque and challenging tasks. Would definitely recommend.

August 5, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your kind words, Luke!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Exceeded expectations throughout

From start to finish, the Harper James team provided a fantastic, friendly and comprehensive service.

Initially, Joe explained how the process works and clearly outlined the fee structure. We worked on our main franchising contract with Emily, who was professional, personable and did an excellent job of identifying areas we needed to push back on and where we should give further consideration.

Every element of their work exceeded our expectations and we wouldn't hesitate to recommend them or work with Harper James again.

July 23, 2025
Unprompted review
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Reply from Harper James

Thank you very much for your positive feedback, Becca! We’re pleased Joe and Emily could guide you through the process clearly. We look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Liam and the Equity Incentives team at Harper James. Liam was always responsive, clear, and proactive in ensuring everything was completed correctly and on time.

I felt well-supported and confident in their expertise, and I highly recommend their services to any business looking for reliable legal support.

June 1, 2025
Unprompted review
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Reply from Harper James

We're very grateful for this positive feedback about how we've supported you Julia, and will be sure to pass it on to Liam and the team.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great competence…

I was entering into what I knew to be a major undertaking in an area that was completely unfamiliar to me. The person with whom I was dealing was excellent in taking me through a series of important issues - explaining all the way.

July 16, 2025
Unprompted review
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Reply from Harper James

Thank you John for your kind review. Being there for our clients at these pivotal moments, explaining things clearly and helping you move forward with confidence, is exactly what we’re here for.

Regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Julia was extremely professional &…

Julia was extremely professional & kind, understood exactly what I needed and delivered quality work. I would highly recommend working with her and Harper James.

July 15, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind review, Isabelle. Julia will be pleased to hear that she's been a great support for you and your business!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Very reactive to our enquiry

Very reactive to our enquiry, turned around a review of an Articles document in one day with clear explanation of any proposed changes. Second time we have used Harper James UK.

July 3, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind feedback. It’s been a pleasure supporting you again, and we look forward to working with you on future matters. Please don’t hesitate to reach out if we can assist further.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Dispute Resolution

From going through the onboarding process to speaking to the team about the issues I was facing, everything was dealt with in a very professional manner, and there was complete transparency with hours used, and even guidance on options ahead of me, which, as a small business, was very useful. Everything was done very quickly too, which at the time was a great relief.

July 4, 2025
Unprompted review
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Reply from Harper James

Thank you Gary for your kind words. If you need support in the future, we're always here to help.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Expertise with reliability and speed…

Expertise with reliability and speed and a pleasure to deal with.

July 2, 2025
Unprompted review
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Reply from Harper James

Thank you for your positive feedback. It's great to hear you’ve found our team both knowledgeable and reliable. We really value your support and look forward to continuing to work with you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I have always received excellent advice…

I have always received excellent advice and this is followed up after call.

July 1, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your kind words. We're so pleased to hear you've consistently received excellent advice and found our follow-up helpful.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

A legal partner that any business must have

We started working with Harper James during a challenging client dispute involving significant scope creep, where we had little hope of recovering payment. Thanks to their expert guidance, we successfully secured the full amount owed. Their support extended beyond legal advice, they offered valuable commercial insights that made a real difference.

Since then, we’ve worked with multiple solicitors across different departments: from dispute resolution to drafting new client contracts, negotiating a commercial lease, and setting up a new company with clear guidance on its Articles of Association. Every solicitor we’ve dealt with has been knowledgeable, approachable, and highly professional.

Their Enable plan not only helps us save significantly but also gives us peace of mind knowing that all legal aspects of our business are covered. We’re genuinely pleased with the service and can’t recommend Harper James highly enough.

May 19, 2025
Unprompted review
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Reply from Harper James

Thank you for your feedback, Fatemeh! We’re pleased we could support you through a difficult dispute and help recover the full amount owed. It’s great to hear that our wider commercial advice also made a difference.

It’s great to hear the Enable plan is helping you save while giving you confidence that your legal needs are covered.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Both the onboarding team and legal team…

Both the onboarding team and legal team were the most efficient & professional - absolutely truly amazing - Thank you Freddie & Julia for all their support in our new business startup. 10/10 highly recommended!

June 19, 2025
Unprompted review
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Reply from Harper James

Thank you Andre for taking the time to share your thoughts and appreciation for the team. We're delighted to hear how we've supported you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Harper James - Great One stop Shop for Legal services

Harper James provide a great portfolio of services that suit our needs as a business. We have required a range of legal services varying from Commercial law to Labour law, and they were able to provide the support we needed with the highest level of professionalism.

June 6, 2025
Unprompted review
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Reply from Harper James

Thank you so much for your kind words. We're really pleased to hear that our range of services has been a good fit for your business and we look forward to supporting your business again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great firm for preseed and seed startups

One-stop shop for everything legal. Their client service will assign the right lawyer based on your need with only one email. Their prices are very affordable and their subscription model gives you more visibility over cashflow. The lawyers are usually quite practical and to the point. Been a client for 5 years!

May 29, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you so much for your kind words and for being with us for the past five years – it means a lot to us. We always aim to keep things simple, transparent, and tailored to your needs, so it's great to know that’s coming through. Looking forward to continuing to support your business!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Friendly, professional and cost-effective

I have been very impressed by the service provided by the team at Harper-James, from the handling of my initial enquiry through to the delivery of legal advice on a fairly complex and specialist matter relating financial services. Friendly, professional and cost-effective for a small not-for-profit business, like ours. Would definitely recommend and look forward to maintaining our relationship with Harper James as a source of professional advice and support.

May 28, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your kind review. We’re glad we could support you and that our advice was helpful and accessible for your not-for-profit.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

James Hastings and Samantha Paxton we’re amazing

I had the pleasure of working with James Hastings and Samantha Paxton, and I can confidently say they are an exceptional legal team. James brings clarity, precision, and calm authority to even the most complex matters, while Samantha’s meticulous attention to detail, quick replies, and dedication ensured nothing was ever overlooked. Together, they navigated every challenge with professionalism and care, always keeping my company’s interests at the forefront. Their guidance gave me confidence at every step, and I’m truly grateful for their support.

May 9, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Ashraf - it's great to hear that James and Samantha’s support made a real difference for you. We look forward to working with you in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Really easy to work with

Really easy to work with - clear understanding of what was needed and delivered everything effectively and efficiently.

March 13, 2025
Unprompted review
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Reply from Harper James

Thank you for your feedback, Alice! We really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great first experience with Harper James

Well, that was a breath of fresh air. We’ve just managed to prepare a tailored licensing agreement in less that a week and with zero stress. Emily Sadler is brilliant. She took us through the process very smoothly and without complicated legalese. A great first experience with Harper James.

April 25, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for sharing such kind feedback. We're pleased to hear the process was smooth and stress-free. Emily and the team always aim to make the process as straightforward and accessible as possible, and it's great to know that came across. We look forward to supporting you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Very responsive

Very responsive. Delivered insightful tax advice relating to share options in a very timely fashion. I would use then again for corporate matters.

March 24, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for taking the time to leave this great feedback. We're really pleased to hear you found our team responsive and the tax advice on share options helpful.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I'd like to share a huge thank you to…

I'd like to share a huge thank you to Callum and the team at Harper James for soliciting the sale of my company.

Their professional guidance made what could have been a complex process remarkably smooth and efficient. The team was responsive, thorough, and completed everything within our desired timeframe.

I recommend speaking with Harper James to anyone seeking legal support for business transactions.

April 15, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you so much for your kind words and recommendation, Adam!

We’re really pleased to hear that Callum and the team helped make the sale of your company a smooth and efficient process. Wishing you all the best in your next chapter, and thank you again for taking the time to share your experience.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Invaluable dispute resolution support

The engagement, support, and consultation throughout has been stellar from Jo Wilson. With her supporting me, I was able to navigate a complex client payment related issue. She struck the right balance of providing guidance/direction whilst instilling confidence throughout the process, enabling me to make the right decision at every stage.

Her management of the process throughout brought the whole dispute to an amicable conclusion, and far swifter than i had anticipated.

April 9, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you very much Gurpreet for taking the time to leave your positive feedback. We'll be sure to pass your kind words on to Jo and I'm delighted to hear that we could support you to achieve a resolution.

Kind regards,
Toby Harper, Founder and CEO
Harper James

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