Harper James Reviews 

216
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, competent, and professional, often highlighting their friendly and attentive approach. The service provided is frequently described as excellent, offering clear advice and practical guidance. People appreciate the exceptional customer service, noting prompt communication, swift responses, and a genuine commitment to client support. Though some reviewers were not happy with the service quality, citing instances where the standard of service was not appropriate. These customers mentioned experiencing dismissive responses, receiving incorrect advice, and having their cases mishandled due to issues like poor paperwork or lack of clarity.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting swift communication,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the swift communication and... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the transparent and reasonable costs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had our framework contract reviewed by Emilia who has done a great job. A good level of challenge on us and what we wanted (or thought we wanted) but also accomodating of specific matters we and... See more

Company replied

Rated 5 out of 5 stars

We've been partnering with HJS from our early startup days, through growth and acquisition. The breadth, depth and quality of their legal team is fantastic. Their support staff is diligent, responsive... See more

Company replied

Rated 5 out of 5 stars

The team at Harper James have been consistently helpful, considerate and competent. I've been with them for several years. Nicky helped hit the ground running by showing how she understood our unusual... See more

Company replied

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(216)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have used Harper James for a number…

We have used Harper James for a number of new and revised commercial contracts. On each occasion we have received a quick and proactive service. Everyone we have dealt with has been courteous, professional and knowledgeable.

August 14, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you very much for your positive review, Gary.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Emily Sadler was super efficient

Emily Sadler was super efficient, easy to work with and speedy with all workflow. CScreens Ltd will be working across all legal areas with Harper James being the preferred supplier.

November 11, 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate the positive feedback, Richard. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Emily @ Harper James

Working with Emily Sadler is always a pleasure. As a company we are growing quickly and hitting lots of 'firsts' which we really appreciate Emily's support in patiently navigating with us. Her diligence and turnaround of response is always exceptional.

September 16, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thanks for this great review, Jack. We look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent service from start to finish

Harper James has provided outstanding service from beginning to end. The team is approachable, professional, and dependable. I'd like to thank Elizabeth, whose expertise and reassuring demeanour significantly alleviated my concerns, leading to a resolution that exceeded my expectations. I consistently felt assured by Elizabeth's guidance and the quality of her work. My emails were answered swiftly, ensuring I was never left in the dark. I also want to thank the other team members I interacted with. I wholeheartedly recommend Harper James.

November 3, 2024
Unprompted review
Harper James logo

Reply from Harper James

We truly appreciate your feedback, Liz. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Highly recommended

I have worked on two projects with Harper James with two different lawyers... both were smart, well prepped and very knowledgeable about the challenges we ere facing. I would highly recommend working with Harper James, we will be again in the future :)

October 10, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your review, Tom. We look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Highly recommend for EMI

Has been great working with Harper James and specifically Samantha Lenox on recent complexities around setting up our EMI scheme and international considerations. Knowledgeable team and really pragmatic approaches without making things more complex than it needs to be!

October 28, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your positive review, Rupert.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We are happy with the service

We are happy with the service – we always get prompt and helpful responses. Harper James team has experts in various fields, so we can find someone to help us in almost any area.

October 25, 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your positive feedback. Thank you, Abdullo.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

It is always a pleasure working with…

It is always a pleasure working with Harper James. Lillian Tsang has been especially helpful to us when having to navigate any thorny Data Protection issues. Thank you for all the support!

October 15, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you very much for your positive review, Denise.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Successful Debt Recovery

We recently instructed Harper James to help us with some debt recovery. They were very professional to work with and always quick to respond. The action helped us recover the debt owed to the business so a successful engagement.

October 17, 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your positive feedback, Louise. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We had an urgent request to complete…

We had an urgent request to complete some GDPR paperwork and Harper's delivered all our requirements on schedule and to the highest standards. Overall we had a great experience and our contact at Harpers was amazing. We would highly recommend their services.

October 13, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your review, Gary. We’re happy to have supported you in getting this one resolved quickly. Look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

They have a great team of lawyers…

They have a great team of lawyers covering many subject areas and the customer service is also excellent.

October 7, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you very much for the positive review Dunstan.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent Legal Support - highly recommend

The support I have received from the team at Harper James has been outstanding. I would highly recommend their services to other businesses requiring a full service legal firm. Mark Gudgeon in particular has been extremely effective and helpful for debt recovery.

October 9, 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your kind feedback and recommendation David, thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Mark Gudgeon/Harper James

From the initial on boarding call to being placed with suitable solicitor was seamless . Mark Gudgeon was professional & responsive and managed to negotiate a settlement agreement that was suited both parties in the dispute . I would not hesitate to use Mark again and indeed Harper James as a group .

July 8, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you so much for taking the time to share your positive feedback. We look forward to supporting you again.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Harper James has been an invaluable and…

Harper James has been an invaluable and cost-effective legal partner for my company, The Reward Collection. Mark Gudgeon has been our primary solicitor, guiding us through several litigation matters, particularly those related to non-payment, with a perfect 100% success rate. Mark’s responsiveness and deep understanding of our business operations have been instrumental in achieving positive outcomes, making the entire process smooth and efficient.

October 7, 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your kind review and are proud to have played a role in supporting your business.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We've worked with Harper James for…

We've worked with Harper James for approximately five years now, and I can't speak highly enough of the service they provide. Over the years I've worked closely with Mark on debt recovery, and he's been nothing short of fantastic. Mark is always efficient, responsive, and professional, making the whole process feel much less daunting. Even adding a bit of humour into the mix occasionally!
Mark has been quick to offer help, always ready to lend a hand and provide sound advice. I wholeheartedly recommend Harper James. They have made a significant impact on our business, and I look forward to continuing our partnership.

October 8, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you so much for this wonderful review. Making things less daunting and adding a touch of humour is exactly the way we do things at HJ and we hope to be able to support you again.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Friendly team and very professional…

Friendly team and very professional with all the knowledge needed to take on the other parties.

Great to work with and quick response to any questions or dealings require.

July 1, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for taking the time to share your feedback Gary. We strive to make sure our clients get a fast, clear and expert response, and importantly delivered in a friendly way. We look forward to supporting you in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Expert Advice!

Can't thank these good people enough! They took an extremely difficult situation and simplified it! Expert advice, attention to detail, "i's" dotted and "t's" crossed! Not out of the woods yet, but with this organisation, I know I and my company are in safe hands! Awesome!

September 26, 2024
Unprompted review
Harper James logo

Reply from Harper James

We can’t thank you enough for your kind words, Mervyn. It’s rewarding to know that we’ve been able to give you some peace of mind. We're committed to getting you and your company to a positive outcome.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Always an excellent service!

Always an excellent service!
The HJ team support our organisation with a wide range of service (from GDPR, Privacy Policies, Contract Reviews, NDA's etc.) The team are always super responsive, provide high quality outputs and at a very reasonable rate. Highly Recommend!

September 17, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for sharing your experience of working with us, Samuel. Your recommendation means a lot. We’re committed to delivering affordable, high-quality legal services every time and are always here should you need legal support in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Emilia was super helpful

Emilia was super helpful. I'll use these solicitors again.

September 2, 2024
Unprompted review
Harper James logo

Reply from Harper James

It’s great to hear your positive experience working with Emilia, Finn. We’re always here to help when you need our legal services and we look forward to working with you again!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Timely responses from a friendly and…

Timely responses from a friendly and very knowledgeable team.

September 13, 2024
Unprompted review
Harper James logo

Reply from Harper James

Hi Tabatha, thank you so much for this lovely review. We really appreciate your feedback and look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look