Harry Benmore Mattress Maker  Reviews 

248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and comfort of the mattresses, often describing them as life-changing for sleep and back pain. The team receives high acclaim for being incredibly helpful, knowledgeable, and providing excellent advice throughout the purchasing process. Many highlight the outstanding customer service, noting quick responses and a personalized approach. Delivery service is also frequently commended for its efficiency and care. However, some customers noted occasional delivery issues, such as delays or difficulties with personnel taking mattresses upstairs. A few others found their initial mattress choice wasn't the perfect fit for personal preference or firmness, though exchanges were often facilitated.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers describing mattresses as exceptional, first-class,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient and... See more

Customer service

Customers consistently report exceptional and first-class customer service, with many highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a hiccup with the delivery our purchase of the new mattress went smoothly Henry and his brother snorted over the problem and their customer service was first class We bought the hybrid pro a... See more

Company replied

Rated 5 out of 5 stars

After many months of pain due to mattress and previous mistakes buying a mattress i contacted Harry on whatsapp. He messsged back, left a voice note with advice on the mattress he felt would suit us m... See more

Company replied

Rated 5 out of 5 stars

We have had our new mattress one week and finding we are sleeping much better. The quality is first class as was the delivery time. The delivery company were excellent and even delivered earlier th... See more

Company replied

Rated 5 out of 5 stars

We have been sleeping in our super king extra firm silk and cashmere mattress for a week now and it is the most comfortable mattress we've ever owned. Before our heading Harry was extremely hel... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop

Written by the company

Hi I'm Harry. All of my mattresses are proper mattresses that are properly priced, handmade here in the UK. They don't come rolled up and stuffed in a box like those foam mattresses online. They don’t come with silly price tags like the ones you find in a chain store showroom. My mattresses are delivered to you direct from the factory. Take a look at my website, you’ll find my mattresses to be twice the quality of the online brands and half the price of the chain stores. Delivery is free by a two-man courier service and I offer a full warrantee and 100 day sleep trial. So if you hate it, Ill change it or take it back for a full refund – it’s no problem. Get in touch when you need a new mattress and if you are confused as to which mattress is best for you then message me and we can figure it out together. Harry x


Contact info

4.9

Excellent

TrustScore 5 out of 5

248 reviews

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4.9

All reviews

(248)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, best product!!!

I found Harry Benmore mattresses online when I was searching for local mattress makers/suppliers as I wanted to avoid the big mattress stores with the big labels and big price tags. How lucky I was to find Harry Benmore!
His website had a link to connect with him via WhatsApp, he replied to a few queries and sent me accurate instructions on how to get to his shop in Essex. He was there to see us and went through all the options of mattresses, pros and cons of each. My schedule was tight for the delivery of the mattresses and Harry went out of his way to make the delivery arrangements within my timeframe. And in the end he was able to arrange delivery 2 days before the scheduled date, which was amazing!
The mattresses are great, very comfortable, with his guidance I’m positive I made the right choice.
I can’t recommend them enough!! If you are looking to buy a new mattress, avoid the big stores, support local businesses, and save money too!!

March 28, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Amazing! Thank you so much Beatriz!

Rated 5 out of 5 stars

Highly recommended

Love my mattress, the service from Harry was great. I was thinking about changing my mattress for another tension and although I didn’t in the end, Harry made it very easy to do if I wanted to.

April 12, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much, glad you are happy with it.

Rated 5 out of 5 stars

Great communication regarding delivery…

Great communication regarding delivery with updates and communication from courier on day of delivery.
Mattress itself is 10/10 - double seasons mattress. Great for someone who likes the slightly springy but still with great support.

April 12, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Super! Thanks Jess!

Rated 5 out of 5 stars

Excellent service and mattress!

I'm so pleased I opted for a mattress from Harry rather than one of the bigger much more expensive brands. From start to finish the service from Harry was excellent, and the delivery was extremely prompt.
I've had the mattress for 3 weeks now and it is very comfortable, like sleeping on a cloud. I'm sure I will buy from Harry again when purchasing more mattresses in the future.

May 7, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful thanks Emma!

Rated 5 out of 5 stars

Bought a hybrid pro mattress a few…

Bought a hybrid pro mattress a few weeks ago, best nights sleep in a long time. Can't fault the company, good quality product delivered on time and with clear communication. Recommend

May 6, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much, Mario!

Rated 5 out of 5 stars

Excellent priduct, delivery and service

Never again will we buy from big super stores. From initial contact with Harry we were impressed by his knowledge and his ongoing professionalism and helpfulness. Our mattress is of excellent quality and was delivered by friendly dedicated staff who were very professional. Thoroughly recommend all round. But local, buy from British craftsmen. Thank you.

May 2, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much, Wendy! Glad to hear you like it

Rated 5 out of 5 stars

Absolutely love my new mattress

Absolutely love my new mattress, wish I bought it months ago! Brilliant service, communication and fast delivery. Love the free delivery and disposal of old mattress too, made everything easy. Highly recommended 😊

May 2, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Great, thanks Wendy!

Rated 5 out of 5 stars

We were able to look at a wide range of…

We were able to look at a wide range of mattresses which, in the main, are all made in the UK. The mattress we chose is just as we expected, happy customers and happy to recommend Harry Benmore.

March 12, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much!

Rated 5 out of 5 stars

Hands down the best mattress

Hands down, the best mattress I’ve owned. Went for the Alpaca, it’s so good I bought my mum one also (we both returned our Simba ‘Earth’ hybrids after finding the quality & customer service to be unsatisfactory).

Better quality.
Better priced.
I highly recommend!

April 18, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Great news, thanks Dee

Rated 5 out of 5 stars

Great experience from first enquiry to…

Great experience from first enquiry to delivery, Harry was responsive, helpful and a pleasure to work with.

The bed is such great quality, super reasonable and suits our needs perfectly!

April 8, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Great, thanks Hannah

Rated 5 out of 5 stars

Amazing mattress and service

I never usually write reviews but I feel like Harry and his company deserve all the best reviews. I went for hybrid mattress and it had to be the comfiest mattress I have slept on. I used to wake up every morning with back pain but since getting my new mattress from Harry I haven't had this problem. His customer service is amazing, all my questions were answered straight away, the delivery was quick and Ben and his colleague (delivery guys) were super lovely and helpful even with bringing my mattress up my tight staircase and hallway to my bedroom. They kept me up to date with their whereabouts and how long they will be throughout the morning which helped massively. I will recommend everyone to buy from Harry. Amazing value for money.

April 19, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wow, thanks so much Lucy!!

Rated 5 out of 5 stars

Harry Benmore Mattress Maker

The whole purchasing experience was exceptional. Harry’s shop manager was excellent. The delivery guys were exceptional and the product was very exceptional. Having swapped a sinking Simba for one of Harry’s Alpaca super king linked mattresses I am in heaven. No more shoulder pains, back pain or hip problems. My sleep is now undisturbed, deep and very relaxing.
Harry you deserve every success and the customer experience was super super fantastic.

April 19, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Great news, thank you!

Rated 4 out of 5 stars

great company

overall a really good experience mattress is great just been waiting to leave a review till we had slept on it for a few weeks ,but after 3 weeks it's totally fine and better than the last one we spent a lot more on and didn't last 4 years.So overall great and love to use a small family company rather than large store

April 30, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks Mark!

Rated 5 out of 5 stars

Excellent from start to finish!

Excellent! I first saw this company being advertised online. I wasn’t sure about buying without trying but then I realised the showroom was about half an hour away from home so I went along to see. I met Harry and he showed me all the mattresses. I had already chosen what I thought I wanted and when I tried it, it was exactly as described so I needn’t have worried! Harry was super helpful but certainly not pushy.
I’m really pleased with my mattress, really comfortable and very well made, exactly what I wanted.

April 12, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much!

Rated 5 out of 5 stars

So happy with purchase

Responsive, easy to deal with, excellent business. The mattress (hybrid, king) is extremely comfortable and soft. I’m pleased with the choice I went for! I should add, they delivered to fourth floor with no trouble.

April 29, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you Lucia!

Rated 5 out of 5 stars

Mattress is fantastic

Mattress is fantastic, delivery was very quick and communication was great from the start. We had bought a mattress from dreams earlier this year but it was so firm and uncomfortable, even with a topper. We replaced it with one of Harry’s and the quality is exceptional. V v comfortable with no topper necessary. Highly recommend.

April 30, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Brilliant, thank you!

Rated 5 out of 5 stars

Impressive quality and genuine service

What an incredible experience! We were tossing up whether to go with Emma or to support a small local business like Harry Benmore and I'm so glad we chose the latter. Our '5'0 Seasons Mattress' arrived within 2 weeks from Harry himself with the most friendly and genuine service in this world of automated emails and unauthentic brands. Even though we went for the lowest price mattress on offer, I'm so impressed with the superb quality of the materials and construction, but most importantly... it's COMFORT. I'd say it took maybe 2 nights to settle in properly, but each night it felt like it was getting even more comfortable. It's particular noticeable when you first lie down, it's incredibly supportive (for two 40yr olds with bad backs!) and we've never slept better. We've had the mattress for a couple of months now and I actually look forward to going to bed now knowing that I can sleep on my back without pain, which I wasn't able to do on our previous mattress.

There's only one tiny bit of constructive feedback I have and that is that you can feel the other person moving on the mattress (rolling over, getting out/in). I would love it even more if it could somehow be more stable with 2 people, BUT this is the most comfortable mattress I've ever had so maybe that's just the payoff for comfort. It means your sleep can be disturbed by the other person getting in/out of bed or when they roll over. Maybe Harry will be able to comment on whether their more premium mattresses combat this issue as it may well be because we've gone for the lower cost option. It's really only a small issue though and does not change my score of 5 stars.

I absolutely love our mattress and would not hesitate to recommend Harry Benmore to anyone looking for a great mattress. I feel good for supporting local and I hope to buy our next mattress through them again when the time comes, or if we need a second mattress in the future.

Happy sleeping zzzz

February 18, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you Melissa, I really appreciate it.
And yes, for anyone looking to avoid 'motion transfer' then the Hybrid or Hybrid Pro models would perhaps be more beneficial as they have a deeper in-built topper on the surface. Thanks again, so glad to hear you are sleeping well.

Rated 5 out of 5 stars

Absolutely Incredible

Absolutely Incredible. Highly recommend

From the first message on instagram all the way through to the friendly professional delivery staff, what a fantastic experience.

We visited the show room to get a feel for the product and whilst there were educated on what goes into making a quality mattress.

Harry was honest about his products and did not try to upsell us once, he sold us the product that was right for us.

A couple of weeks later we had two very friendly gentleman arrive with the mattress who were more than happy to get the mattress upstairs, round tight corners and into the room of choice. They took all the packaging with them and did this all with a smile on their face.

What a pleasant experience. We will be coming back for the next purchase and sending anyone else who asks Harry’s way too.

April 16, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much, glad to hear you are pleased!

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