harrybrownlondon.com Reviews 113

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

The website was easy to surf and the delivery was prompt however, suit had a lot of fluff on it so so that I had to take it to the dry cleaners. I think if you pay that much for a suit they should at... See more

Rated 5 out of 5 stars

Was a little apprehensive as my partner was ordering the pale green suit for our wedding and you don't get the usual choice of jacket and seperate trouser size... but it arrived and it was the nicest... See more

Company replied

Rated 5 out of 5 stars

I ordered two suits in different sizes that both arrived with marks on them. Cotton seersucker can mark easily but Weronika went to the warehouse and found me the right size without any marks and sent... See more

Rated 5 out of 5 stars

AMAZING PRODUCTS QUALITY AND DESIGN! There suits are both affordable and comfortable and are available in a wide range of styles, colours, and sizes are accessible. Shipping was quick, and the prices... See more

Company replied

Company details

  1. Tuxedo Shop

Written by the company

Harry Brown London is here for your sartorial needs. Harry Brown London is the embodiment of the man about London town. Inspired by men of the silver screen who know what the sharp cut of a suit does to their presence in a room. From suits perfect for your day to day in the office, to a three piece that will work its charm at a day at the races.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

113 reviews

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Rated 3 out of 5 stars

Disappointing quality

Disappointing quality. Paid a decent price for a couple of jumpers that are quite thin, 100% acrylic, but they are shapeless and not finished off too well. Saw the label and Made in China. Says it all. If I had known that I wouldn't have bought. Delivery and packing was fine, as was the ordering process.

February 11, 2025
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Reply from harrybrownlondon.com

Hi Dave,

Thank you for your feedback. We're sorry to hear that the quality of the jumpers didn’t meet your expectations. We strive to offer products that balance quality and affordability, and we appreciate your insights.

We note your concerns regarding the material and finishing, and we’ll share this with our team to see where we can improve. If you’d like to discuss this further or explore a return/exchange, please don’t hesitate to reach out to our customer service team.

We’re glad to hear that your delivery and ordering experience went smoothly, and we truly appreciate you giving us a try.

Best Regards,
Harry Brown London

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Rated 2 out of 5 stars

Poor Quality and Charged to Return

The quality, the length and the overall product quality was not what I had expected. It was so short and I reported it to be lopsided when worn too.
I returned the product due to the poor quality and fit - cost me £3.50 as they kept this for processing the return due to the product. Harry Brown is not for me and I wouldn't recommend.

December 30, 2024
Rated 4 out of 5 stars

I had a mixed experience with…

I had a mixed experience with harrybrownlondon.com. Initially, I faced some challenges with returns and sizing, and the cost to send items back was quite high. However, their customer service was commendable, as Weronika promptly assisted me in finding the right size without any marks. Despite some hiccups, like discrepancies in the refund process, the quality and fit of the suits, especially the pale green one for our wedding, were impressive. While shopping online always carries risks, their efficient handling of my concerns and the beautiful fitting suit left a positive impression overall. Four stars for their service and quality.

November 23, 2024
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Rated 5 out of 5 stars

Great customer service

I ordered two suits in different sizes that both arrived with marks on them. Cotton seersucker can mark easily but Weronika went to the warehouse and found me the right size without any marks and sent out straight away. Outstanding customer service

July 8, 2024
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Rated 5 out of 5 stars

Great

Well made, nice fitting suit and super fast delivery to boot

February 26, 2024

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