harttools.com Reviews 162

Ordered 40 volt battery. For weed eater. Runs great lots of running time.

I bought a new Hadt weed whacker. Got it home. Wouldn’t. Run. Battery does not seem to be charging. Waiting on the phone with customer service for an hour and a half’s no, on my second call, and still unable to talk to anyone

Just bought the

Got a 20 volt drill and is awesome it's lightweight and it performs excellent

This company is terrible. My lawn mower battery died after using it twice and I have been waiting for customer service to pick up for over an hour.

Hart tools are a joke! Battery was absolutely defective after less than a year. Would not charge. Dealt with customer service, 7 different people! 7 explanations of the same problem, 7 times submitted serial numbers! Had registered when I bought them. Claimed they didn’t see it. So now they want me to spend $160 on a replacement battery. No thanks. DO NOT BUY

I have 7 Hart tools. All 20V and they are OUTSTANDING tools. I have and will continue to recommend these tools to family and friends. Thank you for making a great affordable tool!

We bought a blower and a weed eater.Yesterday can today came home. Tried them both out We are so excited to use the weed eater.And blower both have a lot of power and will use them a lot

I just bought a pole hedge trimmer and havent had it long enough to really see how irs going to be so if it is real good i will update my review but it us bad and i hsve problems i wont call hart because readung all the other reviews they dont answer the phone so i will call some one who does answer the phone and that is the BETTER BUSINESS BUREAU and file a complaint with them maybe all the other people should call them also again if it goes ok i will change my review from 3 to what ever.

Bought a HART electric trimmer, it broke, took it back for a refund. Bought another one (thinking the first one was a lemon), it broke. Unable to get it serviced BECAUSE I HADN'T REGISTERED THE PRODUCT! So the warranty is void. What? In other words, the expectation is that the product will break, and they don't want to be responsible, so they make you jump through a bunch of hoops so you won't be able to claim the warranty. And even if I took it for service, it's 40 miles away! I will never buy another HART product. I also noticed they took down their Hart Tools review page. Now I understand why.

Harttools.com was offering a 10% promotional for first- time purchases. I registered my email and phone number (required to get promo code). I never received the promo code. I went ahead and made the purchase because I needed the item and emailed asking for the 10% to be credited back to my original form of payment---the customer service department "worked" on my issue for several days, and then sent an email giving me a promotional code for a future purchase. I asked again if it could be credited back to the current purchase since that was what the website stated was for "first-time purchase"---since I was a first-time buyer and have no idea whether I will be purchasing again from this site, this was not an acceptable solution to me. They then came back and said the item I purchased was not eligible for the discount. I also had to pay a $20 restock fee on an item I purchased and returned in less than a week's time. Very poor customer service--they won't honor the 10% discount they advertised---I assume they just wanted my email and phone number--I have now blocked both and reported them as spam. In the days we live in---Harttools ought to take note of how other companies are succeeding....when you don't treat your customers fairly...they go elsewhere.

Bought a 40 volt weed eater the battery is defective. Only used it a few times. Thats pretty bad when the string that came on it out lived the battery. Tried calling many times just to be put on hold for over a hour. I fo not think they even have anyone there in the customer support center. One of my calls I was on hold for 1hr 40 min. Still no help. I sent a email will see how that goes. If I get help and a battery replacement I will update this review.

Bought the blower, and trimmer together. Have used them for a week now, so far am happy with there performance.

Easy to operate

Jack Ford appears to be running a scam operation with Hart Lawn Mowers and their 6 Volt battery. Mr. Ford, VP of Sales for Hart Tools knows that specific battery will not last a year under any circumstances, but stills continues to sell the defective battery which causes nightmares for the consumer. When you call customer service, you wait on hold for hours and when you talk to them they tell you they're going to do something and never do it or they ask for some ridiculous information 'like the model number of the battery (there is only one model for the battery)' to proceed knowing you don't have handy or just simply hang up on you.

My hedge cutters work great

I have purchased 3 Hart portable fans, an Edger, a blower, 3 battery chargers,5 batteries and a Hedge trimmer. With the exception of the Hedger the rest of our Hart tools are great. The Hedger stopped working after 3 uses, the warranty is expired. My issue is with Hart customer service, I have been trying to contact Hart for over a month,no response. Every time I emailed them I was told to call however no one answered.
The Hedger has a bad gear box and not worth the cost to repair it. I simply wanted to inform Hart of this problem for future reference should someone else have this problem. Hart obviously could care less about customer satisfaction or their customers. I will never purchase another Hart product and will advise everyone I know to do the same.
It is evident that Hart only cares about selling their products and customer service is not a priority!

I worked for Sears for 15 years and worked in lawn/garden selling lawn mowers ,weed eaters and anything having to do with garden equipment and my hart weed eater is in my opinion it rates with the craftsman I used to have

having trouble using gas due to weight this is nice and light for me. works good