Harvey Norman United Kingdom Reviews 

Extremely good customer service from Mario the Electronics Store Manager at Merry Hill. From initial contact and assistance with a laptop to delivery I couldn't fault and would thoroughly recommend. Will be back in future

Davy the assistant was first class from start to finish. Very pleasant and explained everything thoroughly and I would have no hesitation if I was thinking about buying anything else going back to see him. I would definitely recommend my friends and family to go and speak to him if they wanted to buy anything.

We went into Harvey Norman in Sutton Coldfield just to have a look at laptops.
You’re not jumped on by sales staff, which is nice. We spoke to Tom and he was so very helpful. He was very knowledgeable and helped us choose a laptop which was perfect for us, was also a very good price.
Thank you Tom for your help Wendy & John.

Very helpful staff and extremely pleased with the service

Gary helped me select a. iPad Pro. He was very polite and wasn’t pushy as I already had a good idea what I wanted. Had answers to all my questions

Hamza was very helpful and knowledgeable on the products. Also had a free slice of pizza and coffee whilst shopping. Thanks you.

Great experience overall glen in store was very helpful and the delivery was very smooth

Tracey,helped us choose colours and design. She wasnt pushy just let us know she was there if we needed her. Lovely lady down to earth and relatable conversation throughout. I wish Tracey worked for me a credit to your organisation. Kelly and Tom

Great service, Taz was very professional and knew her stuff and I got exactly what I wanted and am happy with everything. Many thanks

Harvey Norman delivery app was just brilliant. It allowed me to plan my day without worrying. So accurate. Delivery was on time. 2 guys were polite and efficient. Couches were put together in no time. Delighted with the service.

Laptop purchased had a faulty battery.Harvey Norman went as far as getting my laptop replaced when manufacturers were not doing what they should have done

Very impressed with the 2 young men who delivered the sofa!
Very prompt and diligent workers.
Carried out the job perfectly and respectfully!

I was able to track my delivery and it arrived well with in the time stated . I was contacted a few minutes before delivery arrived which was really good. My table was replaced and assembled on the spot damaged table taken away. No mess , very professional and very pleasant tradesmen. Well pleased. 😌

Great pricing. Delivery was fast and efficient. Delivery men were fast and.

Long wait from order to delivery but had been told this at start .. just took longer than anticipated
However good communication throughout the wait period and rang me when eventually order came in as promised
5 star delivery service .. again excellent communication; guys delivered when they said .. set up furniture … took away all packaging and ensured furniture was where I wanted it

Excellent service, friendly, helpful and efficient. Very punctual too

I bought a pizza 🍕 oven from Louise and she was really good at her job and gave me a piece of pizza to taste from the electric stone oven. I love my pizza 🍕 oven and it makes the pizza taste so much better like stone baked. Thanks all.

Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised her break so she'd be available to help us when we arrived. Delivery was exactly as promised, with regular updates throughout. I'd absolutely recommend this store if this is the usual standard. All the staff were really cheerful and helpful - it makes such a difference and yet is a rare thing!

Sutton Coldfield store
I want to once again commend Tracey from the bed department who has gone way over what she needed to do to assist me with my recent purchase. She has given up personal time to adjust my bed and been twice to sort it. The second time she also brought Connor, who ably assisted her with the lifting etc. I am so very impressed by the service I have recived from this store. Annette B

Bought a tumble dryer that was poor quality and faulty. Contact them 2 weeks ago. Had to chase them up to receive a call back saying they'll gets refund and return sorted. Haven't heard anything for 10 days. Can't get any response on the phone or email. Have contacted my credit card company to assist. Will avoid buying online with this company it shouldn't be this hard to get a return organised for a faulty product.

Update: This companies customer service is a joke. 3 days ago I sent my order and issue to the requested email in their reply to my review (despite my review detailing the order number on trust pilot - so they could actually do this themselves and reach out) and still no response. Harvey Norman have no interest in helping me as a customer or for abiding to their legal obligations of sales. They are just performing the act of care by responding to negative reviews without any genuine want to rectify the problem. It is approaching 3 weeks I have had a fault dryer in my house that I am not willing to keep.