Charlie and his work colleague were very helpful, friendly and careful to deliver my mattress. They called early with a specific time and arrived within that hour. Really nice guys
Location
Switch locationUnit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC Knocknacarra, Galway, IE
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I was unsure which duvet to choose, but Michelle came over and offered to help without me even having to ask. She gave me excellent advice and was incredibly kind, attentive, and helpful throughout. T... See more
Company replied
Delivery men did not leave items in rooms as per your own policy, dumped everything in hallway, couldn't get out of the place quick enough, very unprofessional, very disappointing. Would not get any... See more
Company replied
Excellent customer service. The product I ordered was temporarily out of stock. I received an automated message advising that there would be approximately a 5 day delay. Shortly afterwards I picked u... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Cell Phone Store
- Computer and Accessories Store
- Home Goods Store
- Washer and Dryer Store
About Harvey Norman Ireland - Galway
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Unit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC, Knocknacarra, Galway, Ireland
- 091 332000
4.3
Excellent
721 reviews
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Charlie and his work colleague were…
Charlie and his work colleague were very helpful, friendly and careful to deliver my mattress. They called early with a specific time and arrived within that hour. Really nice guys
July 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great job
Great job ! Delivery and assembly done in no time yesterday
July 24, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Aoife,
We are so glad to hear that your delivery and assembly were completed so quickly! We appreciate your positive feedback.
Kind Regards,
Victoria
Reply from Harvey Norman Ireland - Galway
Hi Bridie,
We're so glad to hear about your positive experience with our service. We appreciate your kind words!
Many thanks,
Katie.
Raviraj,..excellent service
Raviraj,..excellent service, very competent, highly recommended
Ten out of ten
July 22, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Herman,
We are so pleased to hear that you received such excellent and competent service. Your high recommendation means a lot to us!
Kind Regards,
Victoria
Kyle was extremely helpful
Kyle was extremely helpful, very knowledgable and polite. Excellent Customer Service.
July 21, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Tom,
We are so pleased to hear that our team member was extremely helpful, very knowledgeable, and polite. We appreciate you sharing your positive experience with us!
Many thanks,
Katie.
Exceptionalcustomer service
Excellent customer service. The product I ordered was temporarily out of stock. I received an automated message advising that there would be approximately a 5 day delay. Shortly afterwards I picked up personalised voice message from Tamara at my local Knocknacarra store advising that she succeeded in sourcing my desired product from another store and would update me when it was available for collection which she subsequently did. Exceptional service and customer centric attitude which should be applauded and rewarded
Brendan
July 16, 2026
Reply from Harvey Norman Ireland - Galway
Hi Brendan,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team went above and beyond to ensure you received your product promptly. We truly appreciate you sharing your feedback.
Many thanks,
Katie.
I was unsure which duvet to choose
I was unsure which duvet to choose, but Michelle came over and offered to help without me even having to ask. She gave me excellent advice and was incredibly kind, attentive, and helpful throughout. The service couldn’t have been better.
July 15, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Elías,
We are so pleased to hear about your excellent experience and the outstanding assistance you received. It's wonderful to know that our team member was incredibly kind, attentive, and helpful, providing excellent advice. We truly appreciate your kind words.
Many thanks,
Katie.
Stress free :)
We had a great experience. Completely stress free. Big thanks is to Ryan who was absolutely lovely to deal with!
July 9, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Michelle,
We're so pleased to hear you had a completely stress-free and great experience. We appreciate your kind words about our team member!
Kind Regards,
Conor
Kyle was very helpful
Kyle was very helpful when I had a problem with a Dyson Fan as the button was stuck! He fixed and I left a happy customer. Thanks
July 10, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Aine,
We are so pleased to hear that our team was able to assist you with your fan issue. It's wonderful to know that you left as a happy customer! Thank you for sharing your positive experience.
Kind Regards,
Kevin
Data recovery for my macbook
I took data recovery for my macbook air 2015 model as my device was stuck in os mode and was not able to get into my mac but Raviraj help me to get the data from a non working device happy to have my data back.
July 8, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Japneet Kaur,
We are so happy to hear that our team member was able to recover your data from your MacBook Air. It's always a relief to get important information back, and we're glad we could help!
Kind Regards,
Victoria
I found the whole experience of order cancellation and refund
I found the whole experience of requesting a cancellation of my order and subsequent refund, simple and prompt. The resources I interacted with very efficient.
July 3, 2026
Reply from Harvey Norman Ireland - Galway
Hi Bernard ,
We're so pleased to hear that your experience with requesting a cancellation and refund was simple and prompt. It's wonderful that our resources were efficient in assisting you.
Kind Regards,
Kevin
Great communication on delivery
Gave me a 2 hour window for delivery.
Driver was professional
July 7, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi there ,
We're glad to hear our delivery window worked well for you and that our driver was professional. We appreciate your feedback!
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Galway
Hi William,
Thank you for your review! We're delighted to hear that you found the experience easy and quick. We appreciate your feedback and look forward to serving you again in the future. 😊
Kind regards,
Victoria
Delivery men did not leave items in…
Delivery men did not leave items in rooms as per your own policy, dumped everything in hallway, couldn't get out of the place quick enough, very unprofessional, very disappointing.
Would not get anything delivered again from Harvey Norman.
July 6, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Shane,
We are very sorry to hear about the issues you experienced with your delivery and that our team did not meet your expectations. We understand your frustration and have shared your feedback with the relevant department.Please contact our customer support team. customer@support.haveynorman.ie with your order and contact details and we can assist you further with this.
Kind Regards,
Victoria
Brutal service
I ordered a 3 piece couch and a rug. I was told it was being delivered on a Thursday 25th June. On Wednesday at 5pm I get a call to say the arm chair never arrived so now it will be the following Tuesday 30th. I had gotten rid of my old couch so I had no couch for 6 days. Then on Tuesday 30th delivery came,the armchair was dirty and stained so I refused it. There was no rug. Delivery men told me it comes in separate delivery. Later found out that’s not true. Rang Harvey Norman Galway had to tell them about armchair, have to wait 5 weeks for new one and was told rug will be delivered asap by DPD 2-3 days. One week later no rug. Absolutely brutal service.
June 30, 2026
Reply from Harvey Norman Ireland - Galway
HI Fiona,
We are truly sorry to hear about the extremely frustrating experience you've had with your couch and rug order. The multiple delays, the issue with the armchair, and the missing rug are completely unacceptable. We are investigating these service failures to prevent similar situations in the future. Please email our customer support team the details as they will be able to look into this with the relevant team. customer@support.harveynorman.ie
Kind Regards,
Kevin
The customer care agent who helped me…
The customer care agent who helped me when I ran into a huge problem.. hes a superstar. Really helped me from the word go, he listened, didnt pry, empathised and solved it. Find him on file and please thank him for me. Please
June 26, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Jane,
We're so happy to hear about the outstanding assistance you received from our team member. It's wonderful to know they listened, empathized, and resolved your problem effectively. We truly appreciate your kind words.
Kind Regards,
Conor
Where do I start
Where do I start? The item was paid for and delivery scheduled for a Friday, window was between 8-6. The driver would call with an ETA. 6:30 came, no call no delivery. I called the store to see what had happened, the item never made it out of the warehouse onto the truck. Rescheduled for the following Friday which was crunch time as visitors were coming and the bed was needed. Again the window was 8-6. Sat in all day, finally called the store at 2:30 to be told the item was damaged and never got on the truck at all. This is twice!!! I never got a call from anyone to say there would be no delivery either time, no communication at all. It's the worst experience I've ever had with a big name store. Customer Service were very helpful and apologetic but the order was cancelled and I will never buy an item from this store again that requires delivery.
July 3, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Anne,
We regret to hear about the extremely frustrating experience you had with your delivery. It's unacceptable that there were repeated issues and a complete lack of communication regarding your order. We understand how inconvenient and disappointing this must have been, especially with visitors arriving. If possible could you please email customer@support.haveynorman.ie with all of your details for further assistance
Kind Regards,
Conor
The staff were extremely helpful and…
The staff were extremely helpful and patient. Great experience all together.
June 27, 2026
Reply from Harvey Norman Ireland - Galway
Hi there,
We are so happy to hear that our staff were extremely helpful and patient, and that you had a great experience. Thank you for sharing your positive experience!
Kind Regards,
Conor
They are very good right from the…
They are very good right from the website order, delivery services and customer service at the store it’s really good.
June 30, 2026
Reply from Harvey Norman Ireland - Galway
Hi Mulikat,
We're delighted to hear that your experience, from placing your order online to the delivery and in-store customer service, was really good. We appreciate your positive feedback!
Kind Regards,
Victoria
Galway staff and delivey guys top class
Johns in Galway was very helpful arranging a replacement machine when my tumble dryer broke down. The delivery guys were on top of their game, keeping me updated on what time they'd arrive. They were quick and helpful with swapping out the machine.
July 1, 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Mary,
We're delighted to hear about your positive experience with arranging a replacement machine and the efficiency of our delivery team. It's great to know they kept you updated and were helpful with the swap.
Kind Regards,
Kevin
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