Harvey Norman Ireland - Galway Reviews 

Eva was so knowledgeable and helpful in helping us choose our Oven and Microwave combination. She was able to answer all of our questions answer helped us choose the perfect oven to fit our needs.

Jason was very helpful and efficient. Got me a pair of headphones in about 5 minutes. Thanks!!! Xxx

Outstanding customer service by Kyle Sonny at Harvey Norman Knocknacarra today. He went above and beyond to get us what we were looking for.

Both Tommy and Macli were very friendly, punctual and efficient.

Terrible customer service, majority of the staff members especially the managers were never willing to help and always made us feel as if we were an inconvenience to deal with along with being extremely rude. We put a deposit on an item we were not sure on, and confirmed multiple times if we did not go ahead with the purchase was it ok to spend anywhere else In store and we were told no problem.

When we ended up not going with the item and tried to buy something else the manager was extremely rude and told me they had just stored this item for weeks specifically for me at a cost and now I am not going ahead with it and this was not acceptable.

I then was told I had to use the credit note in that department and in no other department and I was lucky to get the deposit back at all.

I then purchased another item with the credit note and I was so disgusted with them I would not step foot in their store again, they rang me on Monday to tell me it was shipped via DPD and I still have not received the item 5 days later even though my address is less than 5KM from the store.

I went in to the store on multiple occasions to try and resolve the issue regarding the credit note and every time I was greeted by rude staff members. I will never step foot inside the store again.

Bridgit from photo centre went out of her way to help me with an issue I had for a couple months. She was very kind and patient and I’m extremely thankful to have dealt with her.

Maria was a great help. Very professional with her advice. I will be back to purchase more furniture from Maria in the coming months. Excellent customer service

Brid Griffin

Liam and Adam were incredibly helpful and knowledgeable of the products. I was stuck on which cd player to buy and Liam was absolutely amazing with helping me choose. When checking out Adam was so very kind and helpful.

Naiyer from the lovetech department was absolutely brilliant. From start to finish. Making the entire experience pleasant and free from frustration

Thanks to the 2 delivery men (Galway city) who went above and beyond getting our sofa in through a tight space! Great work, appreciate it

I was helped by Bridget in the photo section of the galway shop today. She was very pleasant and gave great customer service to me and to all other customers that came along while I was there. If she had not been there I would not have been able to manage the technology.

Extraordinary kindness and the best customer service I have ever experienced!I am 66 years old, dealing with a long-term pain condition, a stoma, and had a tumor removed from my big toe just two and a half weeks ago. On August 27th, I went to Harvey Norman in Knocknacarra, Galway, to buy a TV I had researched for days. Unfortunately, it was an outgoing model and had sold out the day before. As I was struggling to decide on an alternative, a lovely assistant named Katelyn stepped in to help. For some deeper technical questions, she brought over Loki, who was incredibly competent. When a few logistical issues arose regarding delivery timing, Loki called over the store manager, Finnean.
This is where a good shopping trip became an extraordinary experience. Noticing I was starting to feel unwell, Finnean immediately got me a chair to sit on. He spent time explaining different 65-inch TV and soundbar options in depth until I found the perfect setup within my limited financial resources. Because the standard delivery options didn't match the time I needed, he asked where I lived. When I told him I lived just 700 meters away but had no big car or anyone to help me lift it, Finnean did something I never expected. He said, "I will deliver it to you, right now." He loaded the massive system onto a warehouse cart and walked it the 700 meters to my house in the middle of his day. Once there, he completely disassembled my old system, moved it out of the way for future pickup, unpacked the new one, assembled it, and connected everything perfectly to ensure it worked. The entire time, he was smiling and telling me to just sit back and relax.I have never experienced such phenomenal, compassionate customer service in my life. Finnean, Katelyn, and Loki are an absolute credit to Harvey Norman. If I could give them 10 stars, I would!

I recently purchased a "Ortho cool king mattress" from Harvey Norman galway and was assisted by Maria. Despite my challenging needs—I have a broken coccyx and required a mattress with low motion transfer and cooling features on a budget—Maria provided exceptional service. She was not only knowledgeable and professional, but also incredibly kind and empathetic. She even shared a personal story that resonated with my situation, which truly put me at ease. Thanks to her, I found the perfect mattress that met all my requirements. Kudos to Maria for her outstanding customer care!

I was helped by Teddy, he was super helpful with assisting me in looking into an Oura ring!
He owned one himself and allowed me to get a feel for the ring and showed me how the App worked also. 10/10

Bridget was most helpful and patient to me today. She installed the harvey norman app for pictures. She then had to transfer my pictures and print them off. She then put them in a frame for me. I wish every store would have staff like her.32

Raviraj was extremely helpful and patient in providing the transfer of data service, He is such a nice guy. He made the process easy and it was well worth the extra money to have him set up my new laptop. Highly recommend.

Joel was very helpful showing me a number of different watch options

Winny was a very knowledgeable and patient salesman. He spent time with me exploring the best option for with in fitness trackers. I felt heard by him and was able to choose the perfect product without feeling pressure. 5🌟 Salesman, well done Harvey Norman.