Harvey Norman Ireland - Rathfarnham Reviews 

563
TrustScore 4.5 out of 5

4.3

Units 7A, 7B, 7C, Nutgrove Retail Park, Rathfarnham, D14 DD88 Dublin, Dublin 14, IE


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Rated 4 out of 5 stars

Product I bought was a MacBook Air 2025 and it was as-is and at advertised price. Great! However, when selecting the MacBook Air they had a prompt above the pricing saying "Don't forget your charger"... See more

Company replied

Rated 2 out of 5 stars

Mary in the Rathfarnham shop was brilliant, extremely helpful & accommodating. Delivery service was a mixed bag. When they arrived I was on lunch & said I'd be back in less than 10 minutes - old... See more

Company replied

Rated 5 out of 5 stars

I didn’t know Harvey Norman before, but I made my first purchase online and went to the store for Click & Collect. I was very satisfied with the whole experience. The service was excellent, very... See more

Company replied

Rated 5 out of 5 stars

Great service. Pick up collect worked perfectly in Rathfarnham branch. Got new honor 8 lite phone sorted in a couple of hours from order on website to collecting actual phone. And suberb customer... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Rathfarnham

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units 7A, 7B, 7C, Nutgrove Retail Park, Rathfarnham, D14 DD88, Dublin, Dublin 14, Ireland

  • 01 4916300

4.3

Excellent

TrustScore 4.5 out of 5

563 reviews

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1-star

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4.3

All reviews

(563)

8,916 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nathan was 5 stars i spent more than I…

Nathan was 5 stars i spent more than I needs xxx

July 13, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Ashling,

We are delighted to hear you had such a positive experience with us. We appreciate your kind words and valuable feedback.

Many thanks,
Katie.

Rated 1 out of 5 stars

I didn’t receive my delivery

I didn’t receive my delivery, I needed to collect after a lot issues my product. The times and the way they delivery is not flexible. The staffs who helps me and have me support to another things are amazing!

June 24, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Wellington,

We're truly sorry to hear about the difficulties you experienced with your delivery and the inconvenience of having to collect your product. We understand how frustrating inflexible delivery options can be. We're glad to hear our staff provided amazing support, and we'll certainly look into improving our delivery process. If we can assist you further, please contact our customer support team at customer@support.harveynorman.ie

Kind Regards,
Kevin

Rated 1 out of 5 stars

Went in at 2 30 pm to buy new phone…

Went in at 2 30 pm to buy new phone tried to to transfer info 10AM next morning done no use at all cowboys 🤠

July 9, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi peter,

We are concerned to hear about the difficulties you experienced with the phone transfer. We are actively looking into this to improve our service.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie

Kind Regards,
Victoria

Rated 5 out of 5 stars

Great service kept up todate about my…

Great service kept up todate about my order

July 2, 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Deirdre,

We are so happy to hear that you were kept updated about your order and that you received great service. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

happy with my purchase. Everything was quick, smooth, and exactly as expected. I would definitely buy from you again

I had a great experience. I’m very happy with my purchase. Everything was quick, smooth, and exactly as expected. I would definitely buy from you again

June 29, 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Lia,

We appreciate you sharing your positive experience. We're so happy to hear that everything was quick, smooth, and exactly as expected. We look forward to serving you again!

Kind Regards,
Kevin

Rated 1 out of 5 stars

Horrible online experience

Horrible online experience, couple of times call them to get the assembly service for furniture. All the time they took the details for call me back but never get back to me.
I will never order again from Harvey Norman

July 1, 2026
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Reply from Harvey Norman Ireland - Rathfarnham

Hi there,

We are truly sorry to hear about your frustrating experience with our online service and the lack of follow-up regarding the assembly service. We understand your disappointment and regret that we did not meet your expectations. We are reviewing this internally to improve our processes.

Kind Regards,
Victoria

Rated 2 out of 5 stars

Not a great delivery service at all…

Not a great delivery service at all they brought up the new fridge which was bigger than my old one but refused to take it as it needed 4 men to take it down a few stairs, had to ring harvey norman was told they would ring back never did so I eventually got a lovely sales assistant named sherwin who did ring me back and got onto the logistics company and after 5 days my old fridge was taken away by 2 men, would not recommend this delivery company at all

June 30, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Caroline,

We regret to hear about the difficulties you experienced with the delivery and removal of your old fridge. We understand your frustration regarding the initial refusal to remove the old appliance and the subsequent delay. We appreciate you bringing this to our attention.Please contact our customer support team. customer@support.haveynorman.ie with your order and contact details and we can assist you further with this.

Kind Regards,
Victoria

Rated 5 out of 5 stars
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi there,

We are delighted to hear that our staff were so helpful. Thank you very much for your kind words and for taking the time to share your experience with us.

Kind Regards,
Keviin

Rated 5 out of 5 stars

Easy process.

June 18, 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Colleen,

We appreciate your kind words!Thank you and we hope to see you again soon

Kind Regards,
Victoria

Rated 2 out of 5 stars

Mixed bag

Mary in the Rathfarnham shop was brilliant, extremely helpful & accommodating.

Delivery service was a mixed bag. When they arrived I was on lunch & said I'd be back in less than 10 minutes - older delivery driver wasn't happy. It took me 8 minutes to get back.I'm working too and I can't stay at home from 12-3pm without taking lunch. He was moany, unhelpful and unfriendly. His attitude would put me off buying in HN again.

In contrast, the young black kid was great -friendly, helpful and understanding. Plus he assembled the entire sofa. His customer service and attitude was first class.

June 30, 2026
Unprompted review
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Reply from Harvey Norman Ireland - Rathfarnham

Hi Leon,

Thank you for sharing your feedback. We are delighted to hear about your positive experience with our in-store team. We are, however, very sorry to learn about the issues you encountered with one of our delivery drivers. We appreciate you bringing this to our attention and will address it internally. If we can assist you further, please do not hesitate to contact us.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Huawei watch

I went in with my Dad to pick out a birthday present. Sabba was extremely helpful and knowledgeable about the collection of watches. He knew each one in detail which helped us make the right decision for Dad. We were not rushed and he gave us time which is everything. We are delighted with the watch we have picked out. Thank you so much Sabba for making our day!

June 27, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi there,

We're so pleased to hear about your positive experience and that our team member's expertise helped you choose the perfect watch. It's wonderful that you felt unhurried and delighted with your purchase. Thank you for your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Arrived when they said Delivery man…

Arrived when they said Delivery man very pleasant and polite Overall very good experience

June 29, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Breds,

We appreciate your feedback. We are so happy to hear that your delivery arrived as expected and that our delivery team was pleasant and polite, leading to a very good experience!

Many thanks,
Katie.

Rated 1 out of 5 stars

Really poor experience

Really poor experience, purchased item, was charged, order confirmed, received collection email, was about to leave home to collect the item and received a phone call stating the item was not available and no more were available, no explanation as to why etc.. Extremely disappointing customer experience.

June 25, 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Steve,

We sincerely apologize for the frustration caused by the item's unavailability after your order was confirmed. We understand how disappointing this experience must have been, and we are reviewing our processes to prevent this from happening again.

Many thanks,
Katie.

Rated 5 out of 5 stars

Product delivered intact and on time…

Product delivered intact and on time precisely as ordered. I would normally collect an order in store but now quite happy to order online when time is tight!

June 11, 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Eamon,

We're so glad your order arrived perfectly and on time! It's wonderful to know our online service was helpful when you were short on time. Thank you for your feedback.

Kind Regards,
Victoria

Rated 4 out of 5 stars

My order for a microwave took a week…

My order for a microwave took a week and a half to arrive in store. Upon ordering, I knew it wouldn't be available to collect in my chosen store. Shortly after i completed my order, I receive a call from the store saying that it wasnt in stock and they would have to order it in from another store. It would take 3-5 days. I was ok with that. A week passed and I heard no more until I decided to contact Harvey Norman via website to see where my order was at. Again, shortly afterwards, I received a call from the store apologising for the delay offering to deliver to my home for free but as I wasnt always available at home and lived close to the store, I declined and I was promised it would be in store within 2-3 days. Following this call, the order was available in store as promised. Upon collection, the store kindly helped me bring my order to my car.

June 13, 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Sinead,

We appreciate you sharing your experience with us. We acknowledge the extended wait for your microwave and the communication delays you encountered. We are pleased our team was able to assist you with the collection once the item arrived. Your feedback helps us improve our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Abhi. He was incredibly helpful and knowledgeable and is a real credit to LoveTech.

June 15, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Miguel,

We are so pleased to hear you had an excellent experience with our team member. We appreciate your kind words!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Arrived when scheduled

Arrived when scheduled, very professional, unpacked, took away the packing, even fixed a HN product id recently bought there was a problem with so very happy with the service thanks to Brendan and Tyrone

June 13, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Linda Drochmann ,

We appreciate you sharing your positive experience. We are happy to hear our team arrived on time, was professional, handled the packing, and even assisted with another product.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Recommended

Very good, no complaints.

June 11, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Alan ,

We appreciate your kind words. We are glad you enjoyed your experience.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Good communication

Good communication, arrived on time, friendly and helpful delivery men.

June 11, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Mary,

We are so happy to hear our team communicated well, arrived on time, and was friendly and helpful.

Many thanks,
Katie.

Rated 5 out of 5 stars

The delivery was done in less than 2…

The delivery was done in less than 2 days after purchase. They provided a 2 hour delivery window, and delivered fuss free. The delivery guys even put the legs on the sofa for me, and took away all the cardboard. Great service!

June 9, 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Michael,

We're so pleased to hear your delivery was quick and hassle-free! It's wonderful that our team could assist with the sofa legs and remove the packaging. Thank you for your kind words!

Kind Regards,
Kevin

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