Harvey Norman Ireland - Tralee Reviews 221

TrustScore 4.5 out of 5

4.4

Unit 8A, Manor West Retail Park, Tralee, V92 FP94 Tralee, Kerry, IE


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See what reviewers are saying

Rated 5 out of 5 stars

Just out from the photo centre, usually deal with Darragh Morgan he is amazing but I was so surprised today when I met two lovely, pleasant guys Dylan and James they were a pleasure to deal with

Company replied

Rated 5 out of 5 stars

The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... See more

Company replied

Rated 4 out of 5 stars

Product arrived when scheduled and exactly as described. The only problem is that there is no written manual. Everything is online, which is not helpful when one is trying to learn.

Company replied

Rated 1 out of 5 stars

Ordered washing machine online for pick up, received an email order was ready. When arrived at the store was told warehouse was closed and had to wait for one hour to receive my washing machine.

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Tralee

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, Ireland

  • 066 7164900

4.4

Excellent

TrustScore 4.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

fast dilivery

quick and easy to order and fast delivery

June 26, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Breda,

We appreciate your positive feedback. We are happy your order was quick and easy, and delivery was fast.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Good product

Good product. Good service

June 19, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi David Short,

We appreciate your kind words.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Excellent customer service and post…

Excellent customer service and post sales - as always! Always return to buy here…

June 22, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi there,

We are so glad to hear you consistently have a positive experience with our customer service and post-sales support. We appreciate your loyalty!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Was so easy to use the web shop.

Was so easy to use the web shop.
The delivery was quick.

June 19, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Erik,

We're glad our web shop was easy to use and your delivery was quick. Thank you for your feedback!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Photo centre

Just out from the photo centre, usually deal with Darragh Morgan he is amazing but I was so surprised today when I met two lovely, pleasant guys Dylan and James they were a pleasure to deal with

June 26, 2026
Unprompted review
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Michelle Delaney,

We're so glad to hear you had such a positive experience with our team members. We appreciate your kind words and look forward to assisting you again soon!

Kind Regards,
Victoria

Rated 5 out of 5 stars

From when I ordered till it was…

From when I ordered till it was delivered. Despite the fact it was raining that day, the driver did very well.

June 17, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Oluwafunmilayo,

We're so glad to hear your order arrived well despite the rain. We appreciate your kind words about our driver!

Kind Regards,
Victoria

Rated 5 out of 5 stars

I ordered a mobile on line and when I…

I ordered a mobile on line and when I went in to check if the mobile was in stock. I found the staff very helpful.

June 18, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Caroline Roddy,

We're so glad to hear our staff was helpful when you checked on your online mobile order. Thank you for your kind words!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Great experience

The staff from the Tralee store were very helpful, especially Liam and Stephen who I spoke with on the phone. Thanks so much!

June 15, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Grace,

We appreciate your wonderful feedback! We are so happy to hear our Tralee team provided such helpful service. Thank you!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Harvey Norman’s Tralee store.

Harvey Norman’s Tralee store.. the staff are wonderful tending to all your needs. I wouldn’t go anywhere else

June 20, 2026
Unprompted review
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Anne,

We're so happy to hear you had such a wonderful experience with our team. We truly appreciate your kind words and loyalty!

Kind Regards,
Kevin

Rated 4 out of 5 stars

Very easy

Very easy, hassle free. In and out, staff helpfull and polite.

June 16, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi John Gleeson,

We're glad your experience was easy and hassle-free. We appreciate your kind words.

Kind Regards,
Victoria

Rated 5 out of 5 stars

The Canon lens I bought had a dust…

The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they had a replacement. Confirmed one was available. Back at the store the replacement was ready, it was exchanged and I was away again within 5 minutes.

June 14, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Philip,

We are glad we could quickly resolve the issue with the dust particle in the lens and provide a replacement efficiently. We appreciate you bringing this to our attention.

Kind Regards,
Kevin

Rated 4 out of 5 stars

Product arrived when scheduled and…

Product arrived when scheduled and exactly as described. The only problem is that there is no written manual. Everything is online, which is not helpful when one is trying to learn.

June 6, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Geraldine,

We appreciate your feedback regarding the manual. We understand a physical copy would be helpful for learning and will consider this for future improvements.

Kind Regards,
Kevin

Rated 5 out of 5 stars

First time buying from this retailer…

First time buying from this retailer and can only say absolutely fantastic service, ordered item yesterday afternoon and courier delivered it to me today Saturday. Talk about on the ball it seems the retailer and delivery partner are a match made in heaven, I will definitely buy from HN again. I can find nothing at all negative in this transaction and I highly endorse the Company!

June 13, 2026
Unprompted review
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Phylip,

We are so happy to hear about your fantastic experience with us! It's wonderful to know that our service and delivery partners met your expectations. We truly appreciate your kind words and look forward to serving you again.

Kind Regards,
Kevin

Rated 1 out of 5 stars

So rude at the photo shop

So rude at the photo shop. A little bit of customer service would go a long way.

June 10, 2026
Unprompted review
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Maeve,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this. Can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?

Many thanks,
Katie.

Rated 5 out of 5 stars

I would like to thank Steven for the…

I would like to thank Steven for the excellent customer service he provided. From the moment I came into the store, he was friendly, professional, and genuinely willing to help. He went above and beyond to assist me, kept me informed throughout the process, and made what could have been a stressful situation much easier to deal with.
It's rare to come across someone who is so dedicated to helping customers and ensuring they have a positive experience. Steven's patience, understanding, and commitment to great service really stood out, and it is very much appreciated.
A credit to Harvey Norman and an example of outstanding customer care. Thank you, Steven!

June 8, 2026
Unprompted review
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Danielle,

We're delighted to hear about your excellent experience in our store. It's wonderful to know that our team member was friendly, professional, and went above and beyond to assist you, making a potentially stressful situation much easier. We appreciate you acknowledging their dedication and commitment to great service. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service all round

Great service all round. John the warehouse manager in Tralee is particularly brilliant. Really went above and beyond

June 1, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Denis,

We're so happy to hear you had such a positive experience with us! We appreciate you sharing your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Mobile phone issueHad problem with transferring phone…

Had problem with transferring phone number. Thomas and colleagues in Tralee store couldn't have been more patient and helpful. Excellent customer service!

May 26, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Anne,

We are so glad to hear our team provided such patient and helpful service with your phone number transfer. Thank you for your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Extremely efficient service

Extremely efficient service

May 28, 2026
Harvey Norman Ireland - Tralee logo

Reply from Harvey Norman Ireland - Tralee

Hi Mary,

We’re glad to hear that you had an efficient service. Thank you for your feedback!

Kind Regards,
Conor

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