Harwoods Group Reviews 

Again, gave 1 star as no star isn't an option. This is my 4th Trustpilot review for the same issue with absolutely no reply from the company.
They will reply to this review saying that they have no record of me or my complaint and to contact them on a certain email address, which I have done on several occasions without any response at all.
Avoid this company at all costs as once they have your money you have no chance of any resolution to any issues should you experience any!!

I was welcomed and following a friendly professional explanation of the work to be carried out on my dear old Audi estate, Caroline and the lead mechanic summarised the estimated cost.
I was contacted and kept informed at every stage. No nasty surprises. I was delighted and refreshingly surprised at the high standard set, and will be returning soon for further work that needs doing. A full health checkup was provided with one or two minor technical things to be sorted. I can highly recommend Team Audi at Portsmouth.

Thank you for the smooth service and for making the process of purchasing our new car so easy. Mr Markus Gearing was amazing and provided excellent customer service, guiding us through everything very easily.

He was very friendly and never put any pressure on us to buy. We had plenty of time to look around and make our decision. Everything was handled with ease.

When we came to collect the car, it was beautifully prepared and ready for us to drive home, with a lovely surprise gift from Portsmouth Audi. Thank you!

If anyone is looking to buy a car, Markus Gearing is definitely the person I would recommend.

Just picked up my new Audi Q 3 S line from Harwoods, Portsmouth. Dealt with Markus Gearing. It was a pleasure dealing with Markus, exceptionally friendly and professional. Dealt with all my queries quickly and nothing was too much bother. Seamless handover today. Would thoroughly recommend Harwoods, Audi Portsmouth, the whole team were excellent.

⭐⭐⭐⭐⭐

We had such a great experience with our latest purchase from Volvo Crawley. Imran was incredibly helpful from our very first viewing right through to the day the car was delivered.

He kept us updated throughout the whole process, was always accurate with timings, and made everything feel so easy and straightforward.

Thank you so much, Imran, for all your help and for making the whole experience such a positive one. We absolutely love our new car and wouldn’t hesitate to recommend you!

Brenda & Dan

Markus was amazing at helping find a new car he was patient and willing to answer all my questions and made sure the car was best for me not just trying to upsell the fanciest options. Cannot recommend him enough thank you !

We went to Audi Portsmouth after having seen a few cars that we were interested in online. Our salesman Markus Gearing was attentive and friendly from the start, answering all of our questions honestly and patiently. He took time to explain everything and although we were offered all of the extras, at no point did this seem pushy, he just provided open and clear explanations about what was available to us.
After the purchase any issues were dealt with quickly and communication was excellent throughout.
Picking up the car was a lovely experience, we definitely felt that we received a 5 star service.

5 stars for Markus and Tom.

We bought a car from Portsmouth Audi this week.
First contact was with Tom, who was friendly, relaxed and very easy to talk to.
We left the showroom feeling reassured we were in safe, experienced hands.
Unfortunately Tom was away on annual leave when we returned for a test drive, but Markus stepped in and did a superb job of helping us fall in love with the car during a very enjoyable 45 minutes.
Everything a test drive should be.

Next we were passed on to Toby to close the deal.
The "shifty car salesman" vibes quickly proved justified as he tried to sell a longer period of finance than previously agreed with Tom.
We decided to self finance.
With a few days to go before collection, Toby played the jeopardy card by implying Harwoods would not deal with the private finance broker we had arranged finance with and attempted to nudge us towards using dealer recommended financiers, lest we lose the opportunity to purchase the car.
When we called him out he went to great lengths to insist he had not tried to "force" us into using their financiers, which was not a word we had used but perhaps highlights how much trouble he knew he had put himself in.
We made finance manager Mark aware and insisted he escalate the complaint higher to sales manager James but we are not convinced this happened.

Having had such a positive experience with Markus we insisted he provided the hand over, which he confidently navigated given the complex procedures involved.

Great job Markus - you are 100% the kind of chap we would want to buy a car from.

All I can say is that Markus Gearing was fabulous!!

Very trustworthy, super helpful and explained everything very clearly. It was my first time buying a car from a dealership but Markus put me at ease and made the experience really exciting! Can’t recommend him enough🙂

Absolutely diabolical customer service, pre paid for parts. Advised it can take 2 -3 weeks. 4 weeks later called to chase promised a call back. Week 5 still not heard, 6 weeks later chase again.
No call no follow up no care. Part still not available 3 months later!!

Brilliant service from everyone at Harwoods Portsmouth especially from Markus Gearing who ensured everything was ready and right for me. Brilliant service.

As all other main dealerships, they tell you what you want to hear to extract your hard earned money and then when you have an issue they go quiet.
I bout a Velar nerly a year ago, insisted on a LR 3 year warranty due to a very bad experience with a Porsche main dealer, was assured that Harwoods was a trustworthy company and there would be no probelms. Nearly a year on i get an invite from JLR to renew my warranty as the 1 year i had was coming to an end??
Basically, it transpires that they had sold me, at nearly £1650 an inferior 3rd party extension for the following 2 years, if this had been explained to us we would not have bought the vehicle!
I rang the branch a couple of times, no one available to take my calls, were promised a call back, surprisingly this never happened, rang head office with the same outcome, emailed both branch and head office, still awaiting ANY response but not holding my breath.
AVOID this group of dealers, but if not, scritanise every piece of paper and get things in writting before handing over any of your hard earned money!

Absolutely over the moon with Harwood Audi at Five Oaks. I’m really quite a worrier and my transport is critical for my work. Time and again these guys and girls go above and beyond. The know more, they advise correctly and they sol e problems. And that’s what it’s about. My wife, daughter and I all have Audis and will be replacing them through here for the foreseeable. It’s just not worth messing about.

I honestly cannot recommend Five Oaks Audi based on my experience.

Every time my car has been in for repairs, it has come back with more problems than it went in with. Instead of fixing issues properly the first time, I've had to make repeated visits, wasting my time and leaving me with very little confidence in the workmanship.

What has been just as disappointing is the customer service. On every visit, I've been made to feel like I'm an inconvenience simply for expecting my car to be repaired correctly. Rather than feeling valued as a customer, I leave feeling frustrated and unwelcome.

To make matters worse, they seem happy to charge for the smallest items, yet the standard of service doesn't come close to justifying the cost. When you're paying premium prices, you expect premium service, and unfortunately that has not been my experience.

As a business, we currently have three Audi vehicles in our fleet. Because of the poor service we've received from Five Oaks Audi and the lack of confidence we now have in the brand, we've made the decision to sell all three and move to another manufacturer. That's a significant decision, but one we feel has been forced upon us.

This dealership has completely destroyed my confidence in Audi. I wouldn't recommend Five Oaks Audi to anyone looking for the level of service you would expect from a premium brand.

Just purchased an Audi Q4 from Harwoods Portsmouth. Markus Gearing was friendly, supportive and his communication throughout was excellent. There were a couple of issues with the car (it was used), but these were dealt with with no problem at all. Would definately recommend.

Brilliant from start to end
Markus was incredible

I purchased my new used Audi from Harwoods Portsmouth my salesman was Markus gearing he gave me great confidence in purchasing my car everything was professional from start to finish which was only six days very happy with my new car I would recommend this Audi dealer

Purchased a car today from Audi Southampton through Becky. Her service was outstanding from the very first phone call. Handover was efficient and she made sure it was special. Travelled 3 hours to and from this dealership but I would buy from these again in a heartbeat. Thank you Becky and the rest of the team at Audi Southampton.

Marcus was excellent throughout the process.

Recent car purchase
I was approached as my car was due for a repair and was asked if I was considering a new car
As it happened I was and eventually met up with Markus Gearing who helped me to make a decision
I exchanged my S4 avant for a Q3
Guided me through everything and had so much patience with me and my doubts
I loved my car but very pleased with new one as it truly does suit my needs better
Markus was kind, courteous and with good humour
Made me feel relaxed about the whole experience
Having recently moved into the area it felt good to feel welcome and relaxed having been used o my previous Audi garage for 8 years plus
Thank you