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4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

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Rated 5 out of 5 stars

Very Pleased To Have Chosen Hatches Ltd

In 2023 we have undergone an extension and complete redesign of our home. At the last minute before commencing building work we were recommended to speak to Hatches Ltd a local Window and Door company who specialise in Timber but we heard were also now working with British Made Aluminium Windows and doors which is what we wanted. We have never looked back, the service we received from all the team at Hatches has been incredible. Hatches totally guided us making lots of recommendations to what we were having done. Right from colours through to window types and opening features, Now everything is installed the recommended changes really make sense and we are so pleased to have worked with this professional experienced company.
All windows were received ahead of scheduled delivery dates and installed to the very highest standard with excellent window installers. The most professional feel right along the process and cant recommend this company enough. Thanks Hatches, we are so pleased to have used you and your products. 5* 100%.

June 30, 2023
Unprompted review
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Reply from Hatchesltd

Thank you to the Murphy family for this review. It has been a pleasure working with you.

Rated 5 out of 5 stars

Hatches have supplied windows and doors…

Hatches have supplied windows and doors for my whole house. They have been amazing from start to finish I couldn’t recommend them more.

June 2, 2023
Unprompted review
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Reply from Hatchesltd

Thank you for your review Alice. It has been a pleasure working with you.

Rated 5 out of 5 stars

Excellent product and service

I ordered a new window from Andy at Hatches to match those that were supplied and installed a few years ago. As always, the quality of the product and service was excellent and I would have no hesitation in recommending Andy, the product and the team at Hatches to anyone.

Julian K - Wimbish

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

Hatches replaced our windows and front door

Hatches replaced our windows, a bay window and front door. Really good quality product and really good advice, genuine passion for the product and pride in the outcome. The installation was good and hassle free. The house looks fantastic. No complaints and would definitely recommend.

November 15, 2021
Unprompted review
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Reply from Hatchesltd

Thank you Mark, we appreciate your review and it was a pleasure to work alongside you to achieve such great results.
The Hatches Team.

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Rated 5 out of 5 stars

Replacement doors and windows

Hatches supplied and installed 8 replacement windows and 2 french doors. Quality product and expert installers who made the process as stress free as possible. We are dleighted with the final outcome and would definitely recommend.

August 17, 2021
Unprompted review
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Reply from Hatchesltd

Thank you for your review Dave, we are so pleased you are happy with the result.

Rated 1 out of 5 stars

Outrageous

Outrageous this man has started a business having taken other such companies bust recently - a quick check of Companies House shows he has started this company in the name of his daughter. He took £1k deposit from us (50% of the job - and therefore invalid under the small print in the insurance policy) last Jan while the owner of Fyntons and folded soon after. I would urge not only that he be avoided but that trade bodies be alerted to his being back in business. The liquidators of Fyntons listed around £600k to creditors that he owed.
Avoid at all costs.

April 15, 2021
Unprompted review
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Reply from Hatchesltd

Thank you for taking the time to review one of our sales consultants, from dealings you had with them over a year ago, we appreciate your time. For information, Hatches Ltd is owned and managed by directors who had no management rights within Fyntons and as such, we cannot comment on how that company was run nor financed. We appreciate it is always a difficult time, when companies have to make the decision to close, for both customer and owners. We understand it is difficult, when you are hurt, to see people getting back up and trying to start again, particularly when you feel let down. We can only assure you that our intention is to support all of our customers and if you ever chose to purchase from Hatches Ltd, we would welcome a review on our own products.

Rated 5 out of 5 stars

would definitely recommend

Recently used this company to install a bay window , and was extremely impressed. From the initial appointment to quote , the installation and finished result I found them to be a very professional company and would definitely recommend.

February 12, 2021
Unprompted review
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Reply from Hatchesltd

Thank you Jean, it's a shame the works are finished - we enjoyed working with you and thank you for being such an ace customer!

Rated 5 out of 5 stars

I have had a new conservatory installed…

I have had a new conservatory installed on a remodelled half height wall with an alteration of the door position done by my builder, the fit is mm perfect and the finish superb, on time, within budget and a pleasure to sit in, where in the past it was a cold room, the thermal qualities now allow me to keep the room open and as part of the house, very pleased with the outcome.

February 10, 2021
Unprompted review
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Reply from Hatchesltd

Thank you for your review Paul, we absolutely love the finish too. Hope to work with you again in the future.
BW - Hatches Team

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Rated 5 out of 5 stars

Fantastic customer service

Hatches made a fantastic job of our new bifold doors, great trustworthy workmen and customer service was five star. I would highly recommend.

February 9, 2021
Unprompted review
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Reply from Hatchesltd

Thank you for your review Julie. We were lucky to work with you and your husband, and are so pleased you both like the doors.
BW - The Hatches Team

Rated 1 out of 5 stars

Avoid

This company is run by the same people who owned Fyntons who fitted our windows. The product was good and the fitters excellent but unfortunately back in February, when we needed to replace glass in a huge full height window they took a large sum of money from us knowing full well that the company was going bust. We felt very let down given that we thought we could trust them. This was pre covid and so no excuse for treating us in such a way. A bit of honestly would have saved us a lot of money. I wouldn't trust them.

December 17, 2020
Unprompted review
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Reply from Hatchesltd

The Hatches team sympathise with your dilema however the information contained in your review is incorrect. Hatches Ltd is owned by shareholding directors who had no managing authority within Fyntons Ltd. We cannot comment on issues raised with Fyntons but would be happy to accept a review on our products or services if you chose to purchase via Hatches Ltd.

Rated 1 out of 5 stars

This appears to be spin off of Fyntons which went bust- Beware.

The same director which liquidated his Fyntons windows has now opened up another similar business with his wife and daughter as company directors. I had my windows put in this year by Fyntons Cambridgeshire am now left with issues and no guarantee. From what I have read loads of other left in the lurch by The previous owner. You have been warned, you may or may not have a guarantee worth the paper written on.
This team have done the same in the past and will do the same again despite the company name. Fynton's owner listed as Sales Manager in Linkedin to this new business. Clearly plenty of links. Strange they opened up shop the same Month Fyntons was Liquidated.

December 17, 2020
Unprompted review
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Reply from Hatchesltd

The Hatches team (who's shareholding directors had no managing authority within Fyntons Ltd) have spoken directly with you and explained that we hold no obligation towards another companies products or guarantee's. We cannot comment on issues raised with any company other than Hatches Ltd but would be happy to accept a review on our products or services if you chose to purchase via Hatches Ltd.

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