Hat Club Reviews 

67
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company. Customers consistently praise the wide variety and selection of products, often finding exactly what they are looking for in terms of styles and colors. The quality of the items is frequently highlighted as excellent, with many people appreciating the good fit and appearance that matches product images. Reviewers also commend the fast and efficient delivery service, noting that orders often arrive quicker than expected. However, some customers also noted issues with their orders, such as missing items or receiving products with stains. A few other people also felt that the sizing of the hats was inconsistent or that products arrived without proper protective packaging, leading to damage.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the great quality, fit, and... See more

Quality

Customers had positive experiences with quality, frequently praising the great quality of products,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times. Many... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising fast shipping, receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Hat Club. The variety they have is great and they usually have what I’m looking for color wise. I bought two hats already and will definitely be buying more

Rated 5 out of 5 stars

I love hats and they have so many different styles color ways and the shipping is great.

Company replied

Rated 5 out of 5 stars

They always sent me good quality caps and the 30 hat carrying case needs to come back asap that thing saved so many of my hats

Company replied

Rated 5 out of 5 stars

I really like Hat Club Deliveries are very fast and the promotions are very Good. I would just like some discount coupons, please.

Company replied


Company details

  1. #10 of 10 best companies in Headwear Store
  2. #195 of 296 best companies in Clothing Store
  3. #81 of 114 best companies in Fashion Accessories Store
  4. #19 of 21 best companies in Hat Shop
  5. #51 of 79 best companies in Men's Clothing Store
  6. #29 of 40 best companies in Sportswear Store

Written by the company

Hat Club is a premium headwear retailer known for exclusive fitted hats and limited-edition drops. Blending sports heritage with streetwear culture, the brand offers officially licensed products, primarily from major leagues like MLB,NBA,NFL alongside unique, custom colorways that can’t be found elsewhere. With a strong online presence and multiple retail locations, Serving a dedicated community of collectors and enthusiasts. While also at the intersection of retail, sports fandom, and streetwear culture. Delivering not just products, but a sense of identity and community around headwear.


Contact info

4.0

Great

TrustScore 4 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(67)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hat Club = Best in The Game

Hat Club is the best in the game.
Best designs, new era offical.
Shipped early.

June 15, 2026
Hat Club logo

Reply from Hat Club

Thank you for your review! We appreciate your support!

Rated 5 out of 5 stars

Amazing

Amazing, great quality and selection of hats. Will be shopping again.

June 19, 2026
Unprompted review
Hat Club logo

Reply from Hat Club

We appreciate your feedback and review!

Rated 4 out of 5 stars

Finally got the product I wanted after…

Finally got the product I wanted after it was cancelled the first time, should have been offered a discount

June 15, 2026
Hat Club logo

Reply from Hat Club

Thank you for your review, Jose. If you are experiencing order issues, please reach out to our support team customerservice@hatclub.com so we can better assist you.

Rated 5 out of 5 stars

Shipping was fast

Shipping was fast, I received my order a day or two after I purchased online

June 14, 2026
Hat Club logo

Reply from Hat Club

We are glad to hear about your recent order experience. Thank you for your review, Tim!

Rated 5 out of 5 stars

I really like Hat Club

I really like Hat Club
Deliveries are very fast and the promotions are very Good.
I would just like some discount coupons, please.

June 13, 2026
Hat Club logo

Reply from Hat Club

Thank you for your review and feedback!

Rated 5 out of 5 stars

It was a great experience very good…

It was a great experience very good shipping time and great quality hats 🔥 and I js ordered from your website again!!!!🔥🏆

June 13, 2026
Hat Club logo

Reply from Hat Club

Thank you for your review, Lino! We appreciate your continued support.

Rated 3 out of 5 stars

Luckily I got hat during promo good…


Luckily I got hat during promo good price but hats came in no hat liner so it was smushed together had to purchase those separately made hats look deformed

June 13, 2026
Hat Club logo

Reply from Hat Club

Thank you for your feedback, Eric. If your item(s) arrived damaged, please reach out to our support team customerservice@hatclub.com so we can better assist you with this issue.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great quality Materials

June 13, 2026
Hat Club logo

Reply from Hat Club

We appreciate your feedback and review!

Rated 4 out of 5 stars

8/10

I received my order as expected. However, I was unable to place multiple orders because my card kept being declined after the initial purchase.

April 28, 2026
Hat Club logo

Reply from Hat Club

We appreciate your review and feedback! Please reach out to our support team at customerservice@hatclub.com if you are still experiencing issues placing an order.

Rated 1 out of 5 stars

The hat looks like its sown crookedly

The hat looks like its sown crookedly. I want to return it.

May 12, 2026
Hat Club logo

Reply from Hat Club

We’re sorry to learn that you may have received a potentially defective item. If you need any assistance with a return or exchange, please feel free to contact our support team at customerservice@hatclub.com and we’ll be happy to help.

Rated 1 out of 5 stars

Missing the cleaner I paid for in my…

Missing the cleaner I paid for in my order. Delivery came quicker than I expected but the cleaner I paid for was not in my shipment.

May 13, 2026
Hat Club logo

Reply from Hat Club

We’re sorry to learn that an item was missing from your order. An agent will be following up with you via email shortly to provide reshipment details for the missing item.

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