They always sent me good quality caps and the 30 hat carrying case needs to come back asap that thing saved so many of my hats
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always quality products and super fast shipping! A+
Company replied
Shipping was fast, I received my order a day or two after I purchased online
Company replied
It was a great experience very good shipping time and great quality hats 🔥 and I js ordered from your website again!!!!🔥🏆
Company replied
Company details
- #9 of 10 best companies in Headwear Store
- #195 of 328 best companies in Clothing Store
- #76 of 119 best companies in Fashion Accessories Store
- #20 of 22 best companies in Hat Shop
- #52 of 80 best companies in Men's Clothing Store
- #30 of 42 best companies in Sportswear Store
Written by the company
Hat Club is a premium headwear retailer known for exclusive fitted hats and limited-edition drops. Blending sports heritage with streetwear culture, the brand offers officially licensed products, primarily from major leagues like MLB,NBA,NFL alongside unique, custom colorways that can’t be found elsewhere. With a strong online presence and multiple retail locations, Serving a dedicated community of collectors and enthusiasts. While also at the intersection of retail, sports fandom, and streetwear culture. Delivering not just products, but a sense of identity and community around headwear.
Contact info
575 E Germann Rd. #104, 85297, Gilbert, United States
- customerservice@hatclub.com
- hatclub.com
4.1
Great
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hat Club
We appreciate your review, Jerman!
Hat club is great they make classic…
Hat club is great they make classic realistic hats, great Knick hats
August 28, 2026
Reply from Hat Club
Thank you for your feedback! We appreciate your review.
I paid for the 2 day shipping and it…
I paid for the 2 day shipping and it took longer then 2 days
August 28, 2026
Reply from Hat Club
We appreciate you taking the time to share your feedback. Please note that FedEx 2-Day does not currently include weekend delivery. If you experience any issues in the future, please feel free to reach out to our team at customerservice@hatclub.com, and we’ll be happy to assist.
Reply from Hat Club
We appreciate your review!
No heat straight up all basic hats with…
No heat from their mystery packs straight up all basic hats with no side patch! No way they are exclusives 😭
August 27, 2026
Reply from Hat Club
We are very sorry to learn that you were unsatisfied with your recent purchase. We will be sure to forward your feedback to our team for future mystery boxes.
Reply from Hat Club
Thank you for your review!
I made a mistake of ordering the wrong…
I made a mistake of ordering the wrong size hat. I immediately emailed customer service to notify them about the issue (since there isn’t a cancel option in the dashboard). Obviously, I asked if I could swap the size of that hat (both sizes were in stock). They said there was no way they could possibly do that. (Seems like a simple ask, but apparently they can’t do that.)
Then, they said, we can cancel the order. Seems like an ok plan - but apparently they were still processing / shipping / fulfilling the order in the meantime. (remember, I immediately told them about the issue AND they acknowledged the issue)… since my reply came after they had sent it off for shipping, there was (again) nothing they could do on their end to fix the issue. What I could do is pay $6.99 to return the order to them.
They have a great selection of hats, and very fair sales, but do you think I’d ever order from them again after this customer experience???
I’ll never understand why businesses fail to value customer service… especially a smaller, independent company. That’s now several transactions per financial quarter that they’ll need to replace. Customer service goes a long way… I guess some companies feel it’s necessary to learn that the hard way.
I can recommend them on hat quality and selection, but I cannot endorse them on this sad interpretation of customer service.
August 24, 2026
Unprompted review
Reply from Hat Club
We’re sorry to hear about your experience and completely understand your frustration.
We apologize that we weren’t able to cancel the order in time and appreciate you sharing your feedback. We hope you’ll consider giving us another opportunity to provide a better experience.
Reply from Hat Club
We appreciate your review!
I like their designs a lot
August 2, 2026
Unprompted review
Reply from Hat Club
Thank you for your feedback, Savion! We appreciate your 5-star review.
Love shopping with them best selection
Love shopping with them best selection
Of fitted hats and they ship super quick
July 28, 2026
Reply from Hat Club
We appreciate your feedback and review!
Great selection and delivery service
Great selection and delivery service. Just wish Hat Club had a discount for military service like other headwear companies. Because most of their hats are more expensive then competitors
July 28, 2026
Reply from Hat Club
We appreciate your review, Terrence! We do offer a 15% military discount. Please reach out to our support team customerservice@hatclub.com for instructions on how to receive the discount.
Reply from Hat Club
We are glad to hear you were happy with your recent purchase. Thank you for the review, Esther!
Reply from Hat Club
We are glad to hear about your recent experience. Thank you for your review!
The best place to buy hats!
The best place to buy hats!! The app never crashes on special drops and their designs are the best in the business! Thanks Hat Club
July 28, 2026
Reply from Hat Club
We appreciate your review and continued support!
Exceptional customer service
Exceptional customer service. Beautiful caps and fast shipping. Thank you!!!
June 27, 2026
Reply from Hat Club
Thank you for your review, Herbert!
Reply from Hat Club
We are glad to learn that your order shipped quickly, and we appreciate your feedback!
Hat Club = Best in The Game
Hat Club is the best in the game.
Best designs, new era offical.
Shipped early.
June 15, 2026
Reply from Hat Club
Thank you for your review! We appreciate your support!
Amazing
Amazing, great quality and selection of hats. Will be shopping again.
June 19, 2026
Unprompted review
Reply from Hat Club
We appreciate your feedback and review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.