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Hatfields Furniture & Interiors Reviews 4

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TrustScore 4 out of 5

3.8

Furniture Store
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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Sofa Store

Written by the company

Hatfields Furniture & Interiors is one of the country’s largest independent retailers for quality sofas, furniture, beds, flooring and home accessories. Established in 1886, the store is still based in Colchester, serving Essex, Suffolk and the surrounding areas.

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3.8

Great

TrustScore 4 out of 5

4 reviews

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Rated 5 out of 5 stars

Service with a smile

A big thank you to Kieren and Sean who delivered 6 chairs to me and they couldn’t have been more helpful. They called about half an hour before arriving, brought the chairs to the room I wanted them in and all with a smile. Thank you very much,

April 8, 2026
Unprompted review
Hatfields Furniture & Interiors logo

Reply from Hatfields Furniture & Interiors

Good afternoon Kim,

It's lovely to read about how pleased your are with the service received during your recent delivery of 6 dining chairs with our colleagues Kieran and Sean. They will be delighted with your kind comments and I will ensure to thank them personally.

Thank you for shopping locally and further taking the time to leave Hatfields a 5* review, it is much appreciated. We hope to welcome you in-store again soon.

Kind regards,

Megan

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Rated 5 out of 5 stars

Paul and Chris

Paul and Chris just delivered my two sofas - two of the best delivery men I have ever met - very polite and helpful

March 13, 2026
Unprompted review
Hatfields Furniture & Interiors logo

Reply from Hatfields Furniture & Interiors

Good afternoon,

Thank you for taking the time to leave Hatfields a 5* review, it is very much appreciated.

We're very happy to read about how pleased your are with the service provided by our colleagues during your recent delivery. I will ensure Paul and Chris are shown this review and are thanked personally.

Thank you for choosing to shop with an independent local retailer. We hope to welcome you in-store again soon.

Kind regards,

Megan

Rated 5 out of 5 stars

Perfect furniture delivery

The 2 delivery men who delivered our recent bed purchase (Paul & Chris) were a credit to Hatfields. Both were very polite and helpful - and the bed is fine!

MB

February 11, 2026
Unprompted review
Hatfields Furniture & Interiors logo

Reply from Hatfields Furniture & Interiors

Good afternoon,

We're so happy to read about how pleased your are with the service received during your recent order and delivery. I will ensure our colleagues are shown this review and are thanked personally.

Thank you for taking the time to leave this 5* review, it is much appreciated. We hope to welcome you in-store again soon.

Kind regards,

Megan

Rated 1 out of 5 stars

Poor Service

Had a single chair for over a year now.. Original was delivered with the seat not level. Agreed to a repair but after seat was replaced exact same problem. They agreed to exchange.. 10 weeks later heard from them to say that the replacement had a tear so we had to wait a further 7 weeks..this one just turned up with same issue plus other problems so rejected it..Hatfields response was that there was not a problem with the replacement, which there clearly was..Offered for the items to be collected and refunded..the issue here is that we are over a year on and found other furniture and decorated to match..to bring to a close requested a 20% refund, which felt was fair for a faulty item. They refused this and offered £50 which we had no choice other than to accept.. just wanted to make other people aware of their approach with no regard to ongoing problem and inconvenience..We were surprised after being a loyal customer for many years.. Will now use Glasswells of Ipswich 100% of the time in future who really do look after their customers.

November 7, 2025
Unprompted review
Hatfields Furniture & Interiors logo

Reply from Hatfields Furniture & Interiors

Hello Mr Welham,

We’re sorry to hear that you remain disappointed following your purchase with us. We did everything possible to rectify the manufacturing issue you felt there was, including arranging repairs and a full new replacement. The final replacement chair was carefully inspected by the manufacturer’s quality control team and our team here and, in our professional opinion, was of perfect quality. However, when you chose to reject it, we immediately offered a full refund as an alternative resolution.

We completely understand your frustration with the delays and inconvenience caused, and we regret that this situation did not meet your expectations. Our aim has always been to provide a fair and reasonable outcome — whether that was accepting the replacement chair, which we believed to be perfect and offered with a goodwill gesture, or receiving a full refund.

We value your loyalty over the years and are genuinely sorry that this experience has led to your disappointment.

Kind regards,
The Hatfields Team

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