Hatfieldsremovals Reviews 

31
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company, noting that every single detail of their relocation was handled with exceptional care. Customers frequently praise the staff for being extremely professional, friendly, and polite, ensuring that nothing is ever too much trouble during the busy moving days. Reviewers highlight that both the packing and overall removal services are organized seamlessly, with workers taking extra precautions to protect all furniture and household belongings. Some people also felt that communication from the office coordination team was fantastic, keeping everyone fully updated and supported from the initial quote right through to completion.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting that the entire team is professional,... See more

Staff

Customers had positive experiences with staff, describing them as exceptionally helpful, friendly, and... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process from start to finish is... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that no request is too... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the quote to the move was really well organised. We felt that Leanne had a good handle on what we needed and her quote was easily the best we got. We had a superb team of packers who worked tirel... See more

Company replied

Rated 5 out of 5 stars

Hatfields move us from Telford to Welshpool recently and I can honestly say that the team were superb from start to finish. Very professional, super knowledgeable and friendly team that really could... See more

Rated 5 out of 5 stars

I recently used Hatfields to move house from Stiperstones to Shrewsbury. My house at Stiperstones hadn’t got the easiest of access but the men who arrived Stuart, Patrick and Rowan assessed the situ... See more

Company replied

Rated 5 out of 5 stars

Our experience from start to finish was excellent, we can't thank them enough. Hatfields were recommended to us from a friend and I'm so pleased she did. All of the team were exceptional in every way... See more

Company replied


Company details

Written by the company

Hatfield's Removals is a trusted removals and storage company based in Shropshire, providing professional house removals, business relocations, packing services, storage solutions, property clearances, and specialist furniture dismantling and reassembly. We pride ourselves on delivering a reliable, friendly, and stress-free moving experience, whether you're relocating locally, across the UK, or moving into your forever home. Our experienced team treats every customer's belongings with the utmost care, using protective covers, specialist equipment, and proven moving techniques to ensure everything arrives safely. Customer service is at the heart of everything we do. From your initial survey and quotation through to moving day, we focus on clear communication, professionalism, and attention to detail. Our reputation has been built on hard work, honesty, and going the extra mile for every customer. At Hatfield's Removals, we understand that every move is unique, and we're committed to providing a tailored service that meets your individual needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.7

All reviews

(31)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best removal Company ever used

Best removal Company we have ever used….and we have moved quite a lot!

The process of coming the day before therefore leaving a small uplift the following day (move day) made the move day go so much better and stress free, excellent strategy.

The teams were brilliant on both days, polite, professional and a credit to themselves and Hatfields.

We have no doubts in recommending Hatfields to deliver a First Class removals service from start to finish.

July 22, 2026
Unprompted review
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Reply from Hatfieldsremovals

Thank you Phil , we really appreciate the review , we out the work in for our customers and the appreciation goes a long way

Rated 5 out of 5 stars

They are all truly professional

They are all truly professional .
The packers were very quick and efficient and tidy.
The movers handled all the tasks of loading and unloading with care and assisted in placing of the large items .
Highly recommend them for all your moving requirements.

July 27, 2026
Unprompted review
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Reply from Hatfieldsremovals

Thank you Penny!!

Rated 5 out of 5 stars

Hatfields: Friendly, affordable and excellent customer service.

We cannot recommend Hatfields Removals highly enough!

From start to finish, the team were professional, efficient, and incredibly friendly. They arrived on time, worked tirelessly, and handled all of our belongings with great care - making what could have been a stressful moving day feel easy and well organised.

The customer service from Hatfields Removals was outstanding throughout the entire process. From Leanne attending to provide quotation to the team arriving on moving day. They were approachable, helpful, and kept us informed every step of the way. Nothing was too much trouble, and their positive attitude made all the difference.

Thank you Hatfields for making our move so smooth and stress-free. We wouldn’t hesitate to recommend Hatfields to anyone.

July 24, 2026
Unprompted review
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Reply from Hatfieldsremovals

Thank you Kate , you also played your part- fantastic customers!:)

Rated 5 out of 5 stars

Fantastic all the way through

Fantastic all the way through. Great communication and would do anything to help.

We moved house on one of the hottest days of the year and nothing was too much trouble. Everyone was very kind and courteous and did a fantastic job!

We have no plans to move again for a long time but if we did I would only speak to Hatfields!

Thank you all again!

June 25, 2026
Unprompted review
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Reply from Hatfieldsremovals

Thanks for the great review Dave , we wish you all the best for the future in your new home!

Rated 5 out of 5 stars

Moved today long distance 10/07/2026

Moved today long distance .
Couldn’t ask for better service from beginning to end . Such a professional and kind family company with more than helpful staff. Would highly recommend Thank you

July 10, 2026
Unprompted review
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Reply from Hatfieldsremovals

Your welcome Jeanette, thank you for the review it was great being of service to you

Rated 5 out of 5 stars

What an exceptional service Pete and his team provide.

What an exceptional service Pete and his team offer. From start to finish they provided a highly professional service. Leanne communicated with us throughout the process. The lads on the day of the move Kieran and Miles were fantastic extremely polite, punctual and professional. The team together took the stress out of us moving. I would highly recommend using Hatfields if you’re in the process of moving house.

June 29, 2026
Unprompted review
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Reply from Hatfieldsremovals

Thanks for the great review ! We wish you all the best for the future in your new home

Rated 5 out of 5 stars

The best removals company you could use

Great communication, great staff, could not do enough for us, they went above and beyond.
Pete really knows his stuff and Leanne runs a very tight ship from the office, keeping you updated on any issues.
We wouldn't think twice above using Hatfields removals again or recommending them. A great company a great team and a great coordinator (Leanne).
Thank you all so much.

June 26, 2026
Unprompted review
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Reply from Hatfieldsremovals

Thank you Chris , youve been fantastic customers to work for from start to finish

Rated 5 out of 5 stars

A great move

A great move as moves go. The team were excellent and couldn’t do enough. Unfortunately my husband isn’t well so wasn’t able to help much but that didn’t matter. The lads were great, never moaned (despite having to carry an extremely heavy mattress up winding stairs) always smiling. All that on what was the hottest weekend on record.

Thank you lads so much

June 19, 2026
Unprompted review
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Reply from Hatfieldsremovals

Pleasure being of service to you Lesley:)

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish!

Pete and his team are exceptional at what they do. The whole process was incredibly well organised, professional, and efficient, which took a huge amount of stress out of moving day.

What really sets Hatfields apart, though, is the team Pete has built. Every member of the crew worked tirelessly, was friendly and helpful throughout, and consistently went above and beyond to make sure everything went smoothly. That dedication and commitment to customer service is undoubtedly their greatest strength.

We had a substantial move involving 5 vans and well over 150 boxes, yet the entire move was completed in less than a day. The level of coordination and hard work involved was genuinely impressive.

A huge thank you to Pete and everyone at Hatfields for making what could have been a stressful day feel effortless. I wouldn’t hesitate to recommend them to anyone planning a move.

June 22, 2026
Unprompted review
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Reply from Hatfieldsremovals

Thanks for the great review Andy - we wish you all the best in your new home

Rated 5 out of 5 stars

What a great bunch of people working…

What a great bunch of people working for Hatfields. Nothing was too much trouble. Everyone is calm, collected and very efficient. You are in safe hands with this company. Removal costs are high so its good to feel the service meets the cost.

June 12, 2026
Unprompted review
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Reply from Hatfieldsremovals

Thank you Helen ! Youve been a great customer throughout as well:)

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