Always enjoy my orders from you all
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Hats are a quality product some made out of 100% wool ( love old school) . Love the different eras of all the teams. No problem ordering and delivered in literally about 4 days outstanding. Hat... See more
Company replied
HAT HEAVEN IS A LEGIT NEW ERA HAT BRAND WITH UNIQUE PIECES SOLELY FOR HAT HEAVEN AFICIONADOS ! THANK YOU HAT HEAVEN FOR FAST SHIPPING & CUSTOM VARIETY OF CAPS
Company replied
Have ordered over 10 hats and everyone of them have been great! I feel that they are more generous on their sizing as my head has more room. Buying from stores they always feel a little tighter. Will... See more
Company replied
Company details
- #21 of 22 best companies in Hat Shop
- #35 of 38 best companies in Sportswear Store
About Hat Heaven
Written by the company
** WE ARE NOT AFFILIATED IN ANY WAY WITH HAT HAVEN. **
Established since 1986, Hat Heaven designs premium headwear which includes sports hats and caps. We make it a priority to reflect current and future fashion trends onto our hat designs, pulling influences from streetwear, footwear, and pop culture.
We offer a wide range of uniquely inspired caps, many of them original to Hat Heaven, and you can find MLB baseball hats, NFL hats and snapbacks, NBA caps & college sports fan hats among our products. Check out our online store and get yourself a fashionable sports hat today!
We offer a wide range of uniquely inspired caps, many of them original to Hat Heaven, and you can find MLB baseball hats, NFL hats and snapbacks, NBA caps & college sports fan hats among our products. Check out our online store and get yourself a fashionable sports hat today!
Contact info
16 East 170th Street, 10452, Bronx, NY, United States
- (718) 293-7711
- customerservice@hatheaven.com
- hatheaven.com
3.4
Average
132 reviews
Replied to 29% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery was super quick
The delivery was super quick, quality and fit were as described. It was a super seamless experience IMO!
June 9, 2023
Unprompted review
Easy gifts for my boyfriend!
My boyfriend is a huge NY Yankees fan and was ecstatic with the hat I got him from here! Best gift I've gotten him yet. Shipping was easy, and sizing was clear.
May 1, 2023
Unprompted review
Shipping was quick and updated through…
Shipping was quick and updated through Shop.com., Text, and email.
The quality is great when checking the two New Era hats I ordered.
Happy with the experience using Hat Heaven.
April 17, 2023
Unprompted review
I make my order on december 18th 2022
I make my order on december 18th 2022
I'm still waiting for my order
I send a lot message and email and nobody answered me I contacted customer service, still waiting for someone to help me. Is my first order bad bad 👎 service
December 18, 2022
Unprompted review
Having juNost read a series of bad…
Having just read a series of bad reviews, I thought I should send in my review. I've ordered two hats so far and they have been nothing but on point. To make clear, I don't work for them. I've just had good experiences. I've also never had to deal with customer service soooo. The quality of hats I've ordered have been terrific. Presentation has been impeccable. I have not had an issue with size because I order 8s or snapbacks (I've a big head). Hopefully some good reviews come about.
September 30, 2021
Unprompted review
DO NOT ORDER FROM THIS FAKE SHADY…
DO NOT ORDER FROM THIS FAKE SHADY BUSINESS. I ordered hat tried it on once and sent it back because it was too large. They told me they couldn’t accept the hat because it was dirty. I literally had the hat on for maybe 2 minutes. I repeat do not do business with this unreputable business.
August 24, 2021
Unprompted review
If I could leave no stars I would.
If I could leave no stars I would. Got a hat for my birthday and the logo is off center. Didn’t try it on and sent it back to not return but exchange. They attached a post it note saying there was makeup in the sweatband...It’s clear they are stitching the logos themselves and it shows. Stay away.
June 30, 2021
Unprompted review
Horrible customer service
Horrible customer service. Not willing to work out problems. After multiple msgs of item not received even if the package said delivered. Not willing to help out . Sending the wrong packages on previous orders.
June 9, 2021
Unprompted review
They sent me the wrong size
They sent me the wrong size , I ordered a 7 1/2 and they sent 7 1/4, and wouldn’t let me return it because I bent the brim assuming they sent the correct size before trying it on. They refused to send what I actually ordered
May 6, 2021
Unprompted review
Liars and cheats
The hat didn't fit so I emailed about an exchange. They sent me a link to returns which I figured would give the option for return but it didn't. And I only got $36 credit instead of $41 and got charged $5 for the privilege of trying on a hat. I'll never order from these rip off artists again.
April 16, 2021
Unprompted review
Top Notch Hat Company! 🔥🔥
Best place to get fire fitted caps! Fast shipping and packaged neatly....
April 9, 2021
Unprompted review
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