Hatsfashion Reviews 

454
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the wide selection of available hats and find navigating the website and placing their online orders to be a smooth experience. Many happy buyers also mention that prices are quite reasonable and that the delivered items successfully meet their personal expectations. Some reviewers were not happy with the poor quality of the items received, noting that products frequently looked completely different from the advertised photographs. Several consumers reported receiving incorrect styles or wrong colors, experiencing significant frustration and communication barriers when attempting to secure proper monetary refunds for their orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with widespread disagreement among customers. While... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly between customers. Many... See more

Order

Reviewers express mixed feelings regarding their order experiences. While some consumers found the ordering... See more

Price

Clients share ambiguous opinions on price, as experiences vary significantly. Many consumers praise the... See more

Refund

Customers had negative experiences with refund, consistently reporting frustration over refused full... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good presentation of all hats. just a picture with sweat band inside would help to confirm that it is present.

Rated 4 out of 5 stars

It was easy to sort through the different hats. They had a great selection. For the hat I bought, they could have more pictures of the hat.

Rated 4 out of 5 stars

I found a style that I’ve been interested in but noticed the sizing isn’t as precise as a major brand. Still it’s a great value so I bought it. This is my second purchase from your site and I’m hopefu... See more


3.0

Average

TrustScore 3 out of 5

454 reviews

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3.0

All reviews

(454)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't waste your time😡😡😡SCAMMERS!!!!!!

This company is a scam,🤬 I ordered 2 hats for $65 after promotion coupon. They're not the correct size, they're smashed and poorly made. I contacted hat fashion through email. I didn't get a response for a 4 days. Finally after sending a few emails asking for a refund, I got a response saying I need to keep the hats and they'll refund me $5. After I didn't agree and ask for a full refund, I get a email 4 days later saying, the person is on vacation and I needed to be patiented and they're only going to refund me $15 and not to return the hats back to the company. After going back and forth with the company for days, I realized I'm not getting anywhere. So if you're looking to buy quality hats and products, DON'T WASTE YOUR TIME!!!!!

September 8, 2024
Unprompted review
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Rated 1 out of 5 stars

VERY BAD experience..

VERY BAD experience... Ordered 2 hats...one at $43, the other at $70 (rounding off). They were TWO distinct hats per their website. They sent 2 of the cheaper hat...when I emailed as to (a) returning the second unwanted hat & (b) inquiring as to the status of the more expensive hat...they said they'd refund $10 as that was easier than me shipping the hat back...due to foreign rates, customs, etc. They REALLY pushed for me to take the refund. 3 separate emails, I inquired as to the "mistake" in that I ordered a 2nd more expensive hat...so where was it? I FINALLY got a straight response stating (quote)..."due to the limited ability of our workers to make the product exactly like the picture, we are sorry for this, here to compensate you $20". SO...they're selling stuff they admit they do not HAVE and cannot MAKE. They gave me a $20 refund for a hat I DID NOT order...and REFUSE to provide or further refund for the $70 hat. Just a fraud and a rip off...and...since I accepted the $20...that KILLS me as far as any resolution to PayPal to recover . The website says these are handmade in Ecuador...they come from an address in CA. The place you "pay" is "Digital Technologies" (nothing to do with "hats")...and you're emailing "Service" in the Far East. A TOTAL scam...NOTHING about these people is "real".

August 28, 2024
Unprompted review
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Rated 1 out of 5 stars

Ordered a straw hat for £30

Ordered a straw hat for £30, arrived fairly quickly, but completely wrong size and colour. They dissuade you from re-centring it on postal grounds of cost and likely being lost and offer a minimal refund instead if you agree to keep the hat. I suggest you do not buy from this site, as there are loads of reviews like mine.

July 27, 2024
Unprompted review
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Rated 1 out of 5 stars

A true scam

A true scam, the hats are of terrible quality, they do not correspond to the size offered, again everything is a scam, nothing is similar to what they offer in the photographs. don't buy anything!!!

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

Do not stand behind their products

Do not stand behind their products. Ordered two hats of the same size; one was smaller than the other and did not fit. Refused to correct their error. Worst customer service I have ever experienced. RECOMMENDATION - do NOT buy from them. Period.

August 20, 2024
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Rated 4 out of 5 stars

smart hat

The hat arrived earlier than I expected!
Looks great and well made
A slightly tighter fit than measured, however it’s hand made so perhaps I should expect that.
Now I need to pack it for my holiday and I’m not confident that it will be ‘foldable’ as described- we’ll see!

August 11, 2024
Unprompted review
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Rated 1 out of 5 stars

Worst customer service in my life

Worst customer service in my life. As others have stated, they want the returns shipped to China when the shipping address is from California. Two of the hats ran smaller than stated. I am still trying to negotiate more than $10 refund.
The quality of the hats are very good for the price but no one should ever order from this site because of their unethical business practices.

August 5, 2024
Unprompted review

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