The support provided full support
March 11, 2026
Unprompted review
Reply from Hatstore
Hi Alexander,
thank you for your review!
We’re really happy to hear that you received full support 😊
We’re always here if you need anything :)
Service Hero
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3.5
Average
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Not the greatest experience
They are very slow to respond to queries once the delivery was completed. I received a hat in poor condition and out of 150 aed who ch was the cost of it , I actually received 24 aed back after 2 month after returning it. I do not recommend
May 15, 2025
Unprompted review
Reply from Hatstore
Hi Valentin,
thank you for your feedback, and we're truly sorry to hear about your experience.
We want to clarify that we issue refunds as soon as we receive the returned goods at our warehouse. Since the return was sent internationally, the process can unfortunately take longer due to shipping times and customs handling, which is outside our control.
Please feel free to reach out to our support team if you'd like us to take another look at your case. We're here to help.
Service Hero
Terrible shipping and customer service
They took ages to reply from fCebook messenger. They ship the products from Sweden, it takes ages to reach to the UAE and they use the cheapest shipping method where you have to physically go to the post office wait in the queue for a long time to pick it up, I'll never order again.
June 17, 2021
Unprompted review
Reply from Hatstore
Hi Ahemd,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand that delivery to the UAE can take some time, and we appreciate your patience throughout the process. We aim to offer shipping methods that are reliable and efficient, but we’ll certainly take your input into account to improve both our response times and shipping options for international orders.
Thank you for giving us a try, and we’re here if you need any further assistance.
Service Hero
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