Hatstore Reviews 14

TrustScore 4.5 out of 5

4.5

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4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

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Rated 5 out of 5 stars

super satisfied

The received product was incredibly well produced, and arrived much sooner than expected.  Well done to all involved from production to customer service. I will surely buy again!

March 13, 2026
Unprompted review
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Reply from Hatstore

Hi Enrique,


thank you so much for your kind words 🫶We’re really happy to hear that you’re pleased with both the quality of the product and the delivery time. It means a lot to us that you had a great experience from production all the way to customer service.
We are looking forward to your next order :)
Service Hero

Rated 5 out of 5 stars

The hats were delivered in now time to…

The hats were delivered in no time to Abu Dhabi. Great service!

December 13, 2025
Unprompted review
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Reply from Hatstore

Hi Herman,
thanks for sharing your experience :) We’re glad your hats arrived so quickly in Abu Dhabi and that you’re happy with our service.
'Enjoy your delivery 😊

Service Hero

Rated 5 out of 5 stars

Good customer service

I've reordered a hat I got gifted which I lost. It arrived as promised but there were some little flaws with the hat.
I've reached out to customer service and was offered a quick and helpful solution. Their response was very swift and friendly.
Will definitely order again and advise to friends.

September 2, 2025
Unprompted review
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Reply from Hatstore

Hi Jens,

thank you so much for your kind words 😊 We're thrilled to hear that our customer service team could assist you quickly and that you're happy with the solution. We truly appreciate your support and recommendation, and we look forward to your next order 🫶


Service Hero

Rated 5 out of 5 stars

My New Favorite Hat Store

I have never bought from Hat Store before, I was a little nervous. I ordered 4 Hats from "Hat Store Canada" great Prices. My Hats Showed up One Day Early and were in Pristine Condition. I did contact their Customer Service also, amazing people to deal with. Fast Responses and Eager to Help. I did get a $30 (CAD) Import Fee, it did come from Sweden? I think. Even with the Import Fee the Hats were much Less Expensive then my local Hat Dealers. I am a Super Happy Customer, I have a new Hat Store! I will be buying ALL my hats from The Hat Store. Thanks!

August 14, 2025
Unprompted review
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Reply from Hatstore

Hi EPC,

thank you so much for your kind words , we’re thrilled to hear that you’re happy with your order and experience with us 😊
We truly appreciate your support and look forward to sending you many more hats in the future. Thanks again for choosing Hatstore

Service Hero

Rated 5 out of 5 stars

Great Customer Service & Fast Shipping

I ordered a hat for an upcoming holiday and reached out to confirm it would arrive on time. The team responded quickly, shipped it within 48 hours, and even upgraded the shipping at no extra cost to ensure it got to me in time. Really appreciated the thoughtful service and responsiveness. Would definitely order again.

August 4, 2025
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Reply from Hatstore

Hi,

thank you so much for your kind words! We’re thrilled to hear our team could help get your hat to you on time and that you appreciated the upgrade. Looking forward to your next order😊

Service Hero

Rated 5 out of 5 stars

Superior hat, superior service

I ordered a Zechbauer flat cap for my father's 91st birthday. As I placed the order a few weeks in advance, I thought it would arrive in time, but as his birthday approached, there was still no hat. I reached out to customer service and they were fantastic, guiding me through the tracking process so we could figure out where the hat might be. It was a happy ending: the hat arrived the day before my dad's celebration. When I gave it to him, he put it on right away. He was so impressed with the quality and detail, as was I. It was a perfect fit and looks great on him. I couldn't be happier!

July 24, 2025
Unprompted review
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Reply from Hatstore

Hi Laurie,

thank you so much for sharing your experience :) We’re truly delighted to hear that the cap arrived just in time and that your father loved it. itWe're also glad our customer service could support you through the process. Wishing your dad many happy moments with his new hat

Service Hero

Rated 5 out of 5 stars

Authenitc caps, Great Customer Service

Been buying caps from hatstore for almost 2 years now. Products are authentic and never had issues with delivery. Recently, I mistakenly ordered kids size and I immediately sent a request to change to adult size before the shipment was dispatched. My request was granted right away. That's top-notch customer service. Much appreciated.

June 23, 2025
Unprompted review
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Reply from Hatstore

Hi Michael,

thank you so much for your continued trust and kind words :) We're thrilled to hear you’re happy with our products and customer service. It’s great we could quickly help with your size change request. Looking forward to serving you for many more years

Service Hero

Rated 5 out of 5 stars

Great site to order hats ontime and the…

Great site to order hats ontime and the quality is superb, i purchased many times and i am very satisfied. Thank you hatstore

January 30, 2025
Unprompted review
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Reply from Hatstore

Hi Adones,

thank you so much for your kind words and for being such a loyal customer :) We're thrilled to hear that you’ve had a great experience with our site and are happy with the quality of our hats. Your satisfaction means the world to us, and we can't wait to serve you again.

Thank you for choosing Hatstore

Service Hero

Rated 5 out of 5 stars

Flawless shopping experience,take a bit…

Flawless shopping experience,take a bit longer to arrive,just because the order was placed around Christmas,and the tracking was not available for 4days,other than that,top quality products,in a nice package..

December 22, 2024
Unprompted review
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Reply from Hatstore

Hello,

Thank you so much for Your review, we appreciate it a lot! We can not thank you enough for your patience and understanding.
We are glad that you are satisfied with your order :)

Looking forward to seeing you with us again

Service Hero

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, hats are very cool and different to what you can buy in normal sports shops,very happy with my hats I ordered.
Thank you

December 23, 2024
Unprompted review
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Reply from Hatstore

Hi Pascal,

Thank you so much for your wonderful review :) We're thrilled to hear that you're happy with your hats and our service. We're glad you found something unique that stands out from the usual options.

Service Hero

Rated 5 out of 5 stars

Thanks Linda from Custormer Service

She helped me out and solved my doubt rigth away

October 14, 2024
Unprompted review
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Reply from Hatstore

Hi Sergio,

Thank you for sharing your experience :) We’re so glad to hear that you received quick and helpful support. It’s always our goal to resolve questions promptly, and it’s great to know we could assist you right away. Don’t hesitate to reach out if you need anything else

Service Hero

Rated 5 out of 5 stars

Very responsive

October 3, 2024
Unprompted review
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Reply from Hatstore

Hi Moises,

thank you for your feedback :) We're delighted to hear you found our team responsive.
We’re always here to help😊

Service Hero

Rated 5 out of 5 stars

Excellent Customer Serivde

I ordered two hats from the hat store and there was a mailing mix up, and when I emailed them, they were super responsive, and helpful. Excellent customer service, and the hats are EXACTLY what I ordered. I would order again 100%! Thank you hatstore!

August 22, 2024
Unprompted review
Hatstore logo

Reply from Hatstore

Hi Mark,

thank you so much for your kind review :) We're glad to hear you love your hats and that our team could help resolve the mix-up quickly. It’s fantastic to know you’re happy with the quality and service, and we’d be thrilled to help you again anytime 😊

Service Hero

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