Very easy order process. Extremely quick delivery; I completed my order Tuesday 9.30pm and the flowers were delivered by Wednesday 10.30am. The flowers arrived in good order and were gratefully rece... See more
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Great customer service, an ordering issue from my end was very quickly dealt with by Megan, and followed up regularly and effectively. My mother was very happy with the flowers received. Will use agai... See more
Company replied
First delivery was poor, and lasted a couple of days - spoke via Chat and a free bouquet was sent as a gesture of goodwill and they were 💯 better - thank you
Company replied
I was really skeptical at first especially ordering from the US to be delivered for a couple in the UK. Everything arrived in one piece and it was beautiful. Didn’t run into any hassle. I just wish th... See more
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Company details
Written by the company
Haute Florist is a luxury online florist delivering beautifully handcrafted bouquets, elegant hatboxes and thoughtful gifts across the UK, seven days a week. Every arrangement is designed by our artisan florists using premium quality stems, carefully sourced from trusted growers to ensure exceptional freshness, longevity and style. Inspired by fashion, interiors and modern luxury, Haute Florist creates bouquets that are as beautiful to receive as they are to display. From timeless roses and seasonal favourites to contemporary floral designs, every bouquet is thoughtfully arranged and presented in our signature luxury packaging, making every delivery feel truly special. Whether you're celebrating a birthday, anniversary, new home, new baby or simply sending flowers "just because", our collections are designed to help you mark life's meaningful moments with elegance. We also offer luxury hampers, gift sets, plants and home accessories, allowing you to create memorable gifting experiences for every occasion. At Haute Florist, we believe flowers are more than a gift, they're a way to celebrate, comfort, connect and bring everyday luxury into people's lives. Our mission is simple, to deliver exceptional flowers and unforgettable experiences, one bouquet at a time.
Contact info
United Kingdom
- hauteflorist.co.uk
3.1
Average
7K reviews
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They have false marketing they show you…
They have false marketing they show you a picture and send you Soemthing else and customer service doesn’t help or care
July 3, 2026
Unprompted review
Reply from Haute Florist
Hello Maya,
We are sorry to learn of your disappointment with the product received and our service. We are committed to improving our product representation and customer support.
I have requested information to investigate this further.
Kind regards,
Rosie
Good and not so good.
Very easy order process. Extremely quick delivery; I completed my order Tuesday 9.30pm and the flowers were delivered by Wednesday 10.30am. The flowers arrived in good order and were gratefully received by the recipient who sent a photo.
The negative is the bouquet looked nothing like the one I ordered and was a third of the size. Obviously, flowers are seasonal so you expect variations, but the size should be reflective of the websites image. I do not believe I will use this company again.
July 8, 2026
Unprompted review
Reply from Haute Florist
Hello Maria,
We appreciate you sharing your feedback regarding your recent order. We are pleased to hear about the easy ordering process and quick delivery, and that the recipient enjoyed the flowers. We are truly sorry that the bouquet did not meet your expectations in terms of appearance and size compared to the image online.
I can see you have been in contact with our customer support team, and this has been resolved.
Kind regards,
Rosie
If I could put no stars I would.
If I could put no stars I would.
Nothing like the photo , turned up half dead and customer services were not interested , do your self a favour and don’t order flowers from here.
Flowers were for my daughters prom , I was completely embarrassed by what turned up and everyone there agreed they were shocking.
Trying to give me some spiel about follow the care advice , I was looking for wow factor on delivery , they were nearly dead , absolute joke.
In response to your reply , they turned up looking like a bag of shxt and since unboxing properly they still do , on review lol , no one wants flowers turning up like a parcel , your service and customer service is shocking.
If anyone is reading this , please please don’t use this company.
July 8, 2026
Unprompted review
Reply from Haute Florist
Hello Brian,
We appreciate you taking the time to share your feedback and we’re sorry to hear that the flowers for your daughter’s prom did not meet your expectations. We understand how disappointing this must have been, especially for such a special occasion, and we’re also sorry that your experience with our Customer Support team left you feeling dissatisfied.
After further investigation, I can see that your order was delivered in the correct size and appeared to be of good quality based on the images provided. As the photographs showed the bouquet still wrapped, we advised following the care guide to allow the flowers the best opportunity to open, bloom, and reach their full potential.
Kind regards,
Rosie
Paid for next day
Paid for next day. Turned up 3 days late. Dead and looks nothing like the amazing pics on website
July 1, 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your review.
We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting.
We are sorry to hear the order did not arrive in good condition. I have requested information to look into this further.
Kind regards,
Rosie
Flowers were lovely and just what I…
Flowers were lovely and just what I wanted
July 1, 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your 5-star review.
Kind regards,
Rosie
Would not recommend this company
Would not recommend this company. I ordered flowers for my daughter’s special birthday. They arrived a few days late & were in a very poor condition, not as pictured on the website. Despite trying to revive them, they had all died within 2 days of delivery. I was very disappointed & dissatisfied with the flowers & their response was to offer me discount on another arrangement. I will not order from them again
July 2, 2026
Unprompted review
Reply from Haute Florist
Hello Jean,
Thank you for your review.
We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear.
After investigating your case further, I can see that additional compensation has now been offered. We hope this resolves the matter to your satisfaction, and we appreciate your patience and understanding.
Kind regards,
Rosie
DO NOT USE!
DO NOT USE!! £175 and the flowers were mainly dead and blackened. Havent followed their own complaints procedure and refuse to refund. Absolute waste of money and complete scammers. AVOID AVOID AVOID!!!!!
June 15, 2026
Unprompted review
Reply from Haute Florist
Hello Mr Richards,
Thank you for your review.
We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear.
I have requested information to investigate this further.
Kind regards,
Rosie
Ordered and paid for Next Day flowers…
Ordered and paid for Next Day flowers for 40th anniversary, based on good reviews of the company. Ordered before 4pm as required. Didn’t get them till late afternoon 1 day late. It’s false advertising, and Haute sent me copy/paste replies which is disappointing. She tried to make a point that rural locations can be late, etc, however she obviously did not check the delivery address as it’s not relevant to my delivery at all. Bad reply and wouldn’t be bothered to deal with them again. I read the T&C’s before ordering and couldn’t see any of the things she says about not guaranteeing delivery, as MARKETED on their flowers. Not ordering again if they can’t fulfil their orders as sold.
July 2, 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your review.
We regret that your anniversary flowers were delivered late and that our customer service response was unsatisfactory.
We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter.
Kind regards,
Rosie
So you said I didn’t call until 5.29
So you said I didn’t call until 5.29. Now you’ve seen the truth. Not a hint of an apology and glad Wimbledon is on just now as you keep batting back every negative but true comment left for you.
July 1, 2026
Unprompted review
Reply from Haute Florist
Hello Bryan,
Thank you for your review.
We’re incredibly sorry for the disappointment you experienced when contacting our Customer Support team on this occasion. Providing a positive and supportive experience is always our aim, and we're sorry that we fell short.
While the information you were given was correct, we understand that a more empathetic approach was needed. We truly appreciate your feedback and will share it with the team to help us improve the service we provide going forward.
Kind regards,
Rosie
Re order 2282607
Re order 2282607
I made an order last night but due to a technical blip my end two identical
Orders were made resulting in two debits to
My account. I emailed immediately I realised and had an response first thing saying they’d do all they could to resolve my request then very quickly after another email confirming cancellation of the second order with full refund within 3-5 days. Excellent response time and amazing customer service also. Thank you - will not hesitate to use Haute Flowers in the future 🙏
July 6, 2026
Unprompted review
Reply from Haute Florist
Hello Amanda,
We are so pleased to hear that we could resolve the duplicate order issue quickly and efficiently for you. It's wonderful to know that our customer service met your expectations. We truly appreciate your kind words and look forward to serving you again at Haute Flowers!
Kind regards,
Rosie
Beware
Beware! Booked flowers for a certain day. Did not turn up. No message. Turned up next day wilted and tired. Called up and told they did not guarantee specific day so nothing they could do. Will never use again. Much better alternatives available.
July 6, 2026
Unprompted review
Reply from Haute Florist
Hello Simon,
Thank you for your review.
We sincerely apologise for the disappointment and frustration caused by the delayed delivery and the condition of the flowers on arrival. We understand how important it is for both the delivery and the quality of our bouquets to meet your expectations.
I can see that you contacted us regarding the delivery delay, but had not yet been in touch about the quality of the flowers. A member of our Customer Support team has now reached out to you directly and hopes to resolve this matter as quickly as possible.
Kind regards,
Tom
Great Value for Money
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your review.
We're so glad to hear you found our offering to be great value for money. Your positive feedback truly means a lot to us!
Kind regards,
Rosie
Used Haute a couple of times and both…
Used Haute a couple of times and both times have been poor. Flowers arrived but didn't look up to much, nothing like what was advertised, and didn't last long at all. I know how to keep flowers lasting a long time, but these poor things were already on their last legs. To be frank I was embarrassed giving them to my wife for her birthday. I've had much better quality flowers and better value from elsewhere which is what I'll do in the future
June 30, 2026
Unprompted review
Reply from Haute Florist
Hello Phil,
We’re truly sorry to hear that your experiences with our flowers have been disappointing on both occasions. It’s especially upsetting to know they did not meet your expectations for appearance or longevity, particularly when they were intended to celebrate your wife’s birthday. As we can see you hadn’t yet contacted us to seek a resolution, a member of our Customer Support team has now reached out to you directly and hopes to resolve this matter for you as quickly as possible.
Kind regards,
Rosie
Lovely bouquet and great service.
I placed an order online and then realised I had made a mistake and had used the wrong address. I informed Haute Florist and it was quickly and easily changed. The bouquet was delivered the next day and was very good quality and and looked superb.
June 29, 2026
Unprompted review
Reply from Haute Florist
Hello Steve,
We're so happy to hear that we could swiftly correct the address for your order! It's wonderful to know that the bouquet arrived the next day and exceeded your expectations in quality and appearance. Thank you for your kind words!
Kind regards,
Rosie
Reply from Haute Florist
Hello Robert,
We're so glad to hear that your experience was good and easy, and that we delivered as requested. Thank you for your positive feedback!
Kind regards,
Rosie
Overpriced with Inconsistent Quality
Received bunch of 10 peonies two of which were half open and the rest tight buds. No flower food. Trimmed the ends. Next day two open ones were dropping petals. Half of the remaining ones never opened. Found out there were supposed to be 12 blooms. Customer services offered £15 voucher. Refused this on the basis that the missing two peonies alone accounted for £10. Eventually they agreed to send a new bouquet. Peonies were then out of season. Picked a new bouquet which arrived with flower food. One rose was already drooping and never recovered, one lily had a crushed stem and had to be cut short, some blossoms from the other flowers had broken off and one lisianthus stem was broken. Didn't bother going back to customer services but decided never to use this company again.
In summary, over priced, inconsistent quality and received poor condition.
June 18, 2026
Unprompted review
Reply from Haute Florist
Hello Nishi,
Thank you for your review.
We are truly sorry to hear about the disappointing experience you had with both your original peony order and the replacement bouquet. We understand your frustration with the quality and condition of the flowers, and we sincerely apologize for the issues with the missing blooms, unopened buds, and damaged stems. Your feedback regarding the inconsistency and poor condition is very important to us, and we appreciate you bringing these concerns to our attention.
Kind regards,
Rosie
Good experience all round
Easy ordering, great communication and beautiful flowers
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello Sue,
We're so happy to hear you found our ordering process easy and appreciated our communication and beautiful flowers! We truly value your positive feedback.
Kind regards,
Rosie
It was a very late order
It was a very late order, 9pm the night before, and the flowers arrived by lunch time on the required day. A really beautiful bouquet. Many thanks.
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello Amber,
We're so glad we could deliver your beautiful bouquet promptly, even with a late order! We truly appreciate your kind words.
Kind regards,
Rosie
Outrageous and frankly unbelievable
Outrageous and frankly unbelievable. The flowers arrived as if they had been ran over by a car. They were basically dead, and my package was missing flower food I couldn’t even try to revive them. The amount of flowers that came weren't even enough compared to the picture on the website. On top of all, the customer service did not agree to resolve my issue. I wanted a full refund as the bouquet was unusable, and I had to buy another, SAME DAY.
I have ordered with other flower companies before and they were just fine, this one was just terrible! So i would strongly recommend staying away.
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello Petar,
Thank you for sharing your feedback.
We are truly sorry to hear about the condition of the flowers upon arrival and the missing flower food. We also regret that the bouquet did not match the website's representation and that your customer service experience was unsatisfactory.
A member of our reviews team has since reached out and resolved this issue.
Kind regards,
Rosie
Excellent
Excellent, the flowers were for my friend, which she said were beautiful, thank you I will definitely use Haute Florist again xx
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello Sharon,
We're so delighted to hear that your friend loved the beautiful flowers! It's wonderful to know you'll be using us again. Thank you for your kind words.
Kind regards,
Rosie
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