Havaianas Reviews 

Absolutely useless customer service
I placed an order about 2weeks ago and it still hasn’t shipped. I’ve contacted Havaianas multiple times through their contact form and by email(I even sent a couple forms), but I keep receiving the same generic responses saying my enquiry has been forwarded to another team.
The email replies appear to be automated, so emailing them is completely pointless. You don’t get a real explanation, a clear dispatch date, or any useful information just another copy and paste response.

I’ve had to keep chasing them just to get the most basic update on an order they still haven’t managed to ship. The whole process feels incredibly disorganised and incompetent.

I did not receive my item. Got an email saying it was delivered but I never received it. Send two emails and no response for over two weeks now. Do not order avoid !

Terrible. I’ve bought several pairs of these and every single one of these broke in a short amount of time. I’ve now bought a different stronger brand and will not buy these anymore. Waste of money.

Too bad I have to give a start to write this review I would have given zero stars. I ordered a pair of Havaianas and never received them, I now I’m needing to fight for my money back. I tried called support but they don’t provide telephone support in Dutch, so decided to call the UK number but was waiting for an hour and then I gave up. Don’t think they actually have phone support, I think it’s fake.

I got an email once stating I did receive my Havaianas but they keep confusing it with an order I made afterwards. And the stupid thing is it’s for a different amount so I don’t understand why they don’t see that.

Anyways, worst support ever and I didn’t expect that from Havaianas.

Rude. Not really bothered. No one asked if I needed any help until I had to ask for assistance.
I asked about the sizing. And she said “go buy something else other than havaianas, if you struggle with the sizing”
When I asked for a size. She said she didn’t have any, yet I found 2 of my sizes.

When i was ready to leave. I said bye and thank you( not sure for what) and they totally ignored me. Won’t be going there again

If I could give zero stars, I would. The best way to judge a company is how they respond when something goes wrong.
I bought a pair of flip flops in store, airside, on the way to my holiday destination. They broke less than 24 hours later. The website contact us section will only help for online orders and won’t even direct me to anyone, I can’t go back to the airside store and the phone line is unreachable. Non existent customer service. I have had to do a chargeback on my credit card instead. I’ll never buy from this company again.

I ordered two pairs of flip-flops but was sent completely the wrong items.

I filled out two enquiry forms because I shouldn't have to pay the £4.90 return fee when the mistake wasn't mine. I also used a 10% first-order discount, so I expect a full refund, including the discount I originally received.

I then spent 50 minutes on hold trying to speak to customer services, but no one answered and I eventually had to give up. I'm still waiting to hear back.

This has been a very disappointing first experience, and I will never order from this company again.

Ordered the wrong sizes contacted straight away and asked for the right sizes to be sent, didn’t bother replying to me for 6 days! They sent the items out anyway! Spent nearly 2 hours on hold to get through to their customer services! The bloke told me that I would get a full refund due to the lack of response from them! Instead they told me£7 return fee off me which is a house collection when I posted the package myself! So they’ve basically stole money from me! Joke of a company won’t buy any Havaianas products again ever!

Ordered the same thing twice because they sent me the wrong order. Still don't have the right order. Very disappointing

Sadly my relationship with havaianas has abruptly ended after my fourth and final pair has broken, again! Whilst comfortable, the quality is extremely poor. Each pair I owned has broken at the toe thong, which renders it totally irreparable. Sorry Havaianas, the time has come for me to take my custom elsewhere…

Ordered a matching pair for myself and my daughter on their European website. It was not clearly stated that the shown sizes were not European sizes. So I asked to return my daughters size, as the one I ordered are way to big. They say I can do so, but I will have to pay the fee to return them and another fee for the new pair… so it will cost me 10 EUR to change a size of kids shoes that cost 20 EUR…. I find this absolutely ridiculous. I’m sending both pairs back and will change brands moving forward. Also, the pattern and colors did not match the photos online.

I order online and they sent me used and when I ask for refund they told that they need photos I sent the photos and after that noone replied me back. So I paid for new and I get used with scratches and marks. Stay away from that brand.

Sandals broke within a month and sprained my ankle on holiday. Contacted Maria at customer care who has been totally unhelpful fails to respond to emails and had the cheek to offer me a voucher for another pair instead of a full refund. After sales at this company has really gone down hill and would not recommend products which in my opinion are not the quality they used to be. Very Disappointed to say the least.

They canceled my order and won't give me my money back.

I bought a pair of expensive flip flops for my spouse back in March. I ordered her usual size. She developed blisters between her toes directly after she started wearing them. Turns out the dimensions of the slippers were totally different from the multiple slippers she already had. Size consistency is a joke with this firm. They won’t even reply to my emails. We’ve ordered dozens of flip flops in the past but we’ve reached our breaking point. Never again.

Extremely poor customer service! They don't care and won't do anything to help you.
Ordered 2 weeks ago and got an order confirmation email. Aparently the payment didn't go through and I was never notified. So I missed out on the promotions and delivery. Instagram & email support are extremely unhelpful. When called - they refer you to email! it's taken over a week to get hold of them in the first place. Never again

They seem to have simultaneously increased their prices like they're a premium brand while reducing the quality of the product. Lucky to now get 2-months out of a pair before they break. Customer service is terrible bordering on rude. Last order arrived looking like they'd been pre-worn or thrown around the factory a bit. Sad to see the demise of a once iconic brand.

I have received a flip flops with a factory glitch on the sole. I was on the phone 93miniutes (tried to reach customers service) but nobody answered my call over 1.5hours wait.
The flip flops sole was dirty as well not just not damaged by the factory.
Now they telling me I need to pay for to return the flip flops with factory glitch. They think I will pay for something that they MUST NOT SELL FOR ANYONE.
This is the lowest quality support ever, they absolutely ignoring consumers right. I will not stop , I will teke this further because this is nonsense I need to pay for their rubbish stuff to send it back. Every normal company would send a return label for you or pay your cost. This one denies to pay for Their mistakes.
Last one I bought anything from this company. Obviously I need my money back after the useless flip flops.

Purchased three pairs of flip flops in January ‘24 from a special promotion they emailed me. Living in Canada, flip flop season starts late May. By August the thong material broke apart on all three sets. They are unwearable. I reached out to the company, sent photos, because I wasn’t within the 60 warranty window, they will not replace them. They did offer me a 20% off coupon on regular price only sandals to buy myself a replacement pair. I used to get several summers out of one pair, now it’s a few wears. Silly me for not wearing them back in January and February when we had snow on the ground. Extremely disappointed in the poor quality and poor customer service. Will never buy again!

The Havaianas website is difficult to impossible to utilize, navigate or communicate.
The phone customer service is unhelpful, condescending and unacceptable.
I will never purchase Havaianas from their website again. Nordstrom is much more reliable and gracious.
Lesson learned.