Havens of Westcliff Reviews 

Great goods but poor updates on delivery .goods took nearly three weeks to be delivered

Great delivery thank you

Good communication, well packaged, lovely products.

I recently purchased a set of Waterford crystal beer glasses from Havens, which unfortunately arrived with significant scratching due to an issue with the internal packaging.

While this was obviously disappointing, I was extremely impressed with how the Havens team handled the situation. Kayleigh and Julie were both very helpful, kept me informed throughout the process and worked with their supplier to arrange a replacement set at no additional cost.

The replacement glasses arrived in perfect condition, and I couldn’t be happier with the outcome.

Ordering internationally can sometimes make resolving problems difficult, but Havens made the entire process straightforward and demonstrated a genuine commitment to customer satisfaction.

Excellent customer service and a retailer I’d happily purchase from again. Highly recommended!

Received product for a gift and very happy with the item. The customer service offered by Havens was very attentive and informative. Thanks for your help and for the amazing product.

Beautiful Noritake plates, excellent quality and a lovely finish. Ordered from Havens, with quick delivery and very good packaging. Everything arrived safely and in perfect condition. Very happy with my purchase and the overall service!

My first order didn't arrive as they didn't have it in stock at the time but when I contacted Havens they acted immediately and I received the similar product that I had ordered, within days. Very good customer service.

I wanted to obtain a Gural plate to put my son's 50th birthday cake on. Google directed me to Havens. I ordered 2 and they came quickly. I am delighted with them. They will be treasured as a memory of our stay at Gural Premier Belek.

Very pretty, quality gift, ideal for a christening.
Company responded promptly to a query and item dispatched immediately.

Speedily despatched, well protected and good price point

Very good customer service

Beautiful product at reasonable price delivered perfectly packed to my dorstep in time.

I was grateful for the no hassle, fast delivery purchase. Item as described perfect many thanks.

I ordered 5 dishes. 2 arrived substantially scratched and marked and one also scratched but only the once. I emailed them, no repaonse, I called and they don’t pick up. I’m not massively impressed.

Excellent service !! Fast Delivery !! A VERY HAPPY CUSTOMER !! I would not hesitate to purchase from Havens of Westcliff,THANK YOU !!

Excellent customer care!
Which us why I keep returning!

we ordered february with announcement for 6-8 weeks delivery time. Next announcement was End May, again failure. Next announcement was end of June and that worked. But we had written twice and set a final limit, afterwards we would have canceld the order.
In addition the tea cup is not like on the fotos. Quality of painting is less then the one we have and this little difference - white background or shady one is not on hte product fotos

Sent to Australia. Delivered in only a week. Chrystal glasses, very well and thoughtfully packaged.
Thank you, would definitely purchase from here again

Order arrived well protected with bubble wrap and paper.
The only problem I had was that having sent off my order and bank details I didn't receive confirmation of my order which made me worry. However, after I contacted Havens they confirmed immediately that the order would be on its way.