Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items! Easy ordering. Not keen on ordering on line as you don’t know of issues in the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
As previously, Havens has delivered us with a perfect service, rapid, efficient, and beautifully packed. Thomas Medallion tableware has been our standby for many decades. Now we are in process of rep... See more
Order arrived well protected with bubble wrap and paper. The only problem I had was that having sent off my order and bank details I didn't receive confirmation of my order which made me worry. Howe... See more
I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party. The items I ordered were better priced compared to other companies. I... See more
Company details
Written by the company
Established in 1901 Havens is a specialist Department Store selling quality China, Glass, Cutlery, Gifts, Fashion Jewellery, Perfume and Cosmetics. Our mission is to be experts in our field, delivering quality branded products, competitively priced, supported by a first class service.
Contact info
GOS Unit 3 Stone Enterprise Centre, Emerald Way, ST15 0SR, Stone, United Kingdom
- 01538 807 178
- info@havens.co.uk
- www.havens.co.uk
4.5
Excellent
6K reviews
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Hasn’t replied to negative reviews
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Excellent
Felt able to make email contact with a very helpful person ( 😊 ) that I've communicated by email with previously. Asked about what I was looking for and had an order placed immediately. Delivered, perfectly packed, as expected. Great Team to deal with. Thank you. Much appreciated.
Brian
May 30, 2025
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Very happy with my items
Very happy with my items. Fast delivery and good service. Thank you 😊
May 1, 2025
No communication - almost gave up
No communication - order took weeks to arrive, I was about to cancel and request a refund and then it turned up. No dispatch emails at all,
April 29, 2025
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Very easy to use website and order
Very easy to use website and order. The bowls came so well packed.
March 26, 2025
There were some problems with the order…
There were some problems with the order but they were dealt with efficiently and in a timely manner. I will shop here again.
February 25, 2025
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Really good customer service
Really good customer service. Item was delayed but I was kept informed at every turn.
February 24, 2025
I ordered what I wanted and it arrived…
I ordered what I wanted and it arrived quickly and well packaged.
February 24, 2025
Great customer service
Unfortunately, my order arrived damaged but I contacted customer service and they arranged a replacement straight away with no fuss. The replacement arrived and was perfect. I was really pleased I hsve found this website as I had been struggling to find somewhere to purchase single plates to match my Gordon Ramsay maze set.
January 27, 2025
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I had a mixed experience with Havens of…
I had a mixed experience with Havens of Westcliff. Delivery was quick and well-packaged, and the products were as described. Their customer service was responsive and polite, resolving issues promptly and providing updates on delayed items. However, I faced significant delays with one part of my order, and a previous experience left me less impressed with the service. Overall, decent prices and good packaging, but room for improvement on consistency. 3 stars.
January 18, 2025
Unprompted review
Kept me well informed about my order as…
Kept me well informed about my order as soon as it was placed. Quickly dispatched straight after new year. Well impressed either the service
January 3, 2025
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A lovely business.
Easy online ordering, free delivery , items very well packed, great communication. A lovely business.
January 2, 2025
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