Havhøkeren Reviews 648

I bought some different webbings from Havhøkeren and they are amazing quality. I am actually going to use them for bag handles. The price was perfect - so different from buying inferior products from stores that sell textiles.

Great and fast service & support and the order arrived so quickly. Most impressive:)

Tak for god og hurtig levering selvom det var Black Friday

Det her er super god service og virkelig venligt personale, intet at klage over. Hurtig levering og perfekte vare

A very unprofessional and rude customer service representative
I bought a pair of rain pants from them on their webshop on a Friday late afternoon, and the item was sent to me a few hours after I paid for it. The webshop customer service was closed on the weekend. Therefore, I could not contact them if I had any questions and cancellation was not possible. I received the item the day after, on Saturday. The product was not what I expected so, I communicated with them through email, and they wrote back to me that according to their terms and conditions, I have to pay for the shipping if I want to return the item. I missed reading their return policy one of the reasons was because I have never experienced that before and I later on realized I had to pay 60 kr. for returning the item. Due to the ‘two weeks right of returning the item policy’ that we have in Denmark, I did not expect the customer shall pay for the shipping twice. Besides that, I buy many things online and had never experience this before. After I read their email, I called them on Monday and talked to a very rude lady ( Maria H. Ch) who carried the conversation out in a very unprofessional and unpleasant way and when I told her they won't get a good review from me, she got angry and said I should not threaten her????!!!! Are reviews threats??!!!
I just wanted her to know how unprofessional they are. I did not expect them to change anything but to know customer's satisfaction is important so are the reviews. She started arguing with me and her dishonorable reaction shows that they do not know the basic rules of doing business in free enterprise /-market economy 1) Customer is important… they are the reason you now have a job now 2)Customer Service representative has to be kind and helpful and try to understand the customer and find a good way to explain their policy 3) reviews are important as well. I told her I will return the paints and pay the fees but I also said they had to give the customers time to be able to talk/connect with their customer service department which was not possible because their webshop is closed on the weekend. She could handle the situation in a better way i.e. just apologize and say she understands me...this is their policy etc. But no... she had to raise her voice at me and keep arguing with me. Besides that, I find this ‘way to fast’ sending policy a kind of indirectly trapping/forcing the customer to take and keep the item. This is a new phenomenon that I sometimes experience with few purchases I have done online. But on the other hand, the companies that deliver the products very fast are usually more customer-friendly and flexible, which is not the case for 'Havhøkeren'. There should be a reasonable balance here, i.e. to give the customer a short time to be able to cancel their purchase or in case if they change their mind. There is possibility they buy an even more expensive product instead of what they have ordered, they should be able to do that before the item was sent.
I recommend ‘Havhørken’ to read other big and successful companies’ responses to customer complaints on trust pilot for instance Matas.dk, apropors.dk, nemlig.com, ilva.dk, etc. You will see most of them starts with…’vi beklager m.m. …’ if you compare it with your company’s responses, you will find out how arrogant and ‘selv- glad’ your company is.
PS: I have read all the bad reviews about your company and it’s very clear that you do not respect and take complaints from your costumers professionally and do not try to use them to make your service better. Therefore, I don’t want you to even bother to comment on my one-star review. If it were possible, I would give you a no star review though. As one of your reviewers writes too, your company handles complaints in a very arrogant way. As I already how you will react to this review, I want to ask you to please save your and my time and keep your rejection and denial for yourself.

Shockingly unprofessional and over the top rude treatment regarding complaint on purchase!

I don't mind paying for quality and I take very good care of my things.

I bought a jacket in May 2018 and when I came home, I discovered two small tears on the left sleeve.
Due to a severe personal tragedy that involved 5 months hospitalization, I wasn't able to make a claim to the shop until Sept. 2018, which I explained the first time I was in touch with the company. 
I delivered the jacket for examination and was told I would be contacted within the following week which didn't happen. I got in touch for a follow up where I was met by the rudest and most unprofessional person I've ever encountered, "Morten”. He started by asking me if I really thought he was stupid enough to believe that I would have bought a jacket that was ripped! I told him that the jacket had never been used and tried to explain that the tears where so small that I even had difficulties finding them to show the man behind the counter when I made my claim.

He then raised his voice talked to me as if I was lying and consciously trying to cheat my way to a refund. When I asked him directly if he was calling me a liar and accusing me of cheating, he said YES! (I have 2 witnesses to this conversation.)
 I have never in my 56 years been spoken to, or treated in that manor!
I eventually got a rejection for my claim as it was stated that "it was most likely was me that had damaged the jacket".

I would have thought that by examining the jacket (they certainly had enough time to do so!), they would have been able to see that the jacket hadn't been used!

It was very, very unusual circumstances and unfortunate that I wasn't able to make my claim earlier, but I really don't find it reasonable that I have to pay for damaged goods.
So, I'd advise anyone who takes the chance to buy from Havhoekeren to make ABSOLUTELY sure that they check, and recheck their purchase for any faults! Do not expect a refund, repair or to be met professionally if you need costumer service!

Respons til Havhøkeren:
Ud fra Havhøkerens/Mortens tilbagemelding kan jeg da i hvert tilfælde konstatere, at han fastholder sin anklage om at jeg er en løgner, såvel som en bedrager.

Jeg vil lige påpege, at jeg inden telefonisk kontakt med Havhøkeren, skriftligt kun efterlyste en opdatering på sagen. En reklamation ville jo kunne indbefatte reparation og jeg havde således ikke nødvendigvis forventet penge i retur. Jeg købte jo jakken fordi jeg kunne lide den.



Mailen lød som følgende: ” Jeg afleverede min aldrig brugte nye blå “Active Camel” jakke der havde rift på venstre arm den 13.10 til en herre i forretningen. Jeg har ikke fået penge i retur, eller andet og venter stadig på, at I tager kontakt med hvad der videre skal ske.”



En overordnet høj rankering i Trustpilot har ingen relevans i forhold til min klage på elendig og ubehøvlet kundeservice. Ligeledes er det irrelevant om der tidligere har været reklamationer på jakker af samme mærke. Jeg forholder mig kun til min oplevelse og mit tilfælde og hvor de to små rifter på hhv. 0,7 mm. og 1,2 cm. opstod, vil jeg ikke forsøge at gøre mig klog på. Jeg vil lige pointere, at min kritik kun omhandler min telefoniske kontakt med såkaldte kundeservice.


Jeg stiller mig meget undrende til påstanden om, at fotos af jakken kunne bekræfte at jakken havde været brugt (jeg ville gerne have vedhæftet billeder) og jeg er altså stadig nødt til, at kigge godt efter for at finde rifterne. Jeg vil for en god ordens skyld påpege, at omtalte jakke har nu været i brug hele 4 gange.

Lynhurtig og top professionel ekspedition.

great delivery service, good deals.