Great products … however beware customer services is totally useless .. the returns online system doesn’t work and customer services take anywhere between 5 to 10 days to respond . It seems that t... See more
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Review summary
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Reviews shaping this summary
The ladies blouses are great for work and reasonably priced for the quality but the lady staff member in the "basement" lower floor in their so called flagship store in London is so arrogant and... See more
Company replied
Ordered a tie on Friday evening for a funeral the following Thursday. Paid for next working day shipping so should have arrived Tuesday. As at Wednesday late afternoon, still hadn’t arrived - so I had... See more
Company replied
Shirts seem to be good quality, but run large. I am trying to do a return and it’s a nightmare, impossible to get hold of a human and the instructions are unclear. I’d have no problem if they just had... See more
Company replied
Company details
Written by the company
Hawes & Curtis is famous for its quintessentially British menswear and womenswear ranges. With over 100 years of heritage, Hawes & Curtis has a distinguished British past and a promising international future. The brand currently has more than 20 stores in the UK and the flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers. It has also launched German, Australian and American websites. Thanks to its rapid international expansion and prominent online presence, Hawes & Curtis is an internationally recognised brand attracting customers from around the world.
Contact info
85 Frampton Street, NW8 8NQ, London, United States
- +44 (0) 207 298 2242
- customerservice@hawesandcurtis.com
- www.hawesandcurtis.com
2.1
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
To be fair, there were hidden fees tacked on at checkou
To be fair, there were hidden fees tacked on at checkout, you know, which is unacceptable for a company this size! Hope they fix this!
March 26, 2026
Unprompted review
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Missing Item from Order | Terrible Customer Service
Terrible customer service. I had an item missing from my order and have reached out to customer service multiple times to get it resolved. Every time, I receive the same automated response saying they are “looking into it,” but I have yet to receive a real update or see any actual attempt to resolve the issue.
I should have read the reviews before ordering because, had I done so, I never would have purchased from this company. The product itself is fantastic, but the customer service experience has been extremely frustrating.
There are plenty of other reputable companies offering the same products, so there’s really no reason to put yourself through the aggravation. I won’t be ordering from here again.
September 16, 2026
Unprompted review
Reply from Hawes & Curtis
Hi Brett
We’re sorry to hear about your experience and apologise for the frustration caused by the missing item from your order.
We have checked our system using the first name and surname provided on your Trustpilot review, but unfortunately we have been unable to locate your contact or order details. Without being able to identify your order, we’re unable to investigate what has happened or provide you with a resolution.
We would very much like the opportunity to look into this and get the matter resolved for you. Please contact our Customer Service team directly by email or by telephone between 9:30am and 5:00pm, Monday to Friday, and a member of the team will be happy to assist you.
We’re pleased to hear that you are happy with the product itself, and we hope we can have the opportunity to resolve the customer service aspect of your experience.
H&C Team
all fur coat
Shocking customer service. Called them 4 times on the number provided, prob a chargeable line, and at the end of the message, transferring you to agent just ends the call. Terrible. TS you need to walk the talk. Also says 3 shirts for 99 or 4 for 139, guess what that doesn’t work either wanted charge me 4x69
September 23, 2026
Unprompted review
Reply from Hawes & Curtis
Hi Adam
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We apologise for the difficulty you experienced when trying to contact our Customer Service team. We can confirm our Customer Service team work Monday-Friday 9:00-5:00 excluding Bank Holidays. If the phone lines are busy you can of course email our team who will get back to your within 24 hours.
We’re also sorry that you experienced an issue when trying to use our multi-buy promotion. The offer should be applied correctly when the qualifying items and promotional terms are met, and we’d be happy to look into what happened in your particular case.
Please contact our Customer Service team with your order or transaction details so that we can review this for you and address any issue with the promotion.
H&C Team
Shirts seem to be good quality service is horrid
Shirts seem to be good quality, but run large. I am trying to do a return and it’s a nightmare, impossible to get hold of a human and the instructions are unclear. I’d have no problem if they just had a clear process. I went to dhl and they said it didn’t have a label, on their site the instructions make it seem like there is shipping included. Terrible experience very sad. I want to love the shirts but this will be a one and done experience for me
September 18, 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about the issue you have experienced. To allow us to look into this further and assist you, could you please provide us with more details at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com) and include “Trustpilot Review” in the subject line of your email.
Can you please include details of your order number.
Once we receive the additional information, we will be able to investigate and assist you further.
H&C CS
Great quality
Great quality, i bought the mens white linen shirt 2 months ago its amazing however I decided to buy the white linen shorts expecting them to be white but I received a cream pair of shorts and now to return they even charge me shipping and yet they did not honour the obligation of supplying white linen shorts.
They had earned a customer but with this last experience they have lost the customer.
September 12, 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about the issue you have experienced. To allow us to look into this further and assist you, could you please provide us with more details at customerservice@hawesandcurtis.com and include “Trustpilot Review” in the subject line of your email.
Once we receive the additional information, we will be able to investigate and assist you further.
H&C CS
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Poor quality control on products, even worse customer service
I should've come to Trustpilot to read the terrible reviews before buying from this company.
I purchased a shirt size 16" collar. When it arrived, despite being labelled 16" it actually measured at 17" (I note that another reviewer on this page had the exact same problem). I liked everything else about the shirt so I contacted customer service and agreed to return the shirt for an exchange, with the request that someone take the replacement shirt out of the packaging and measure it, to avoid the same problem happening again. No problem, I was told.
After they received my original shirt back I was contacted and told that the warehouse staff had measured the collar and according to them, it was correct. This is an absolute lie, and demonstrably so - why on earth would I return a shirt and ask for the exact same shirt but for someone to measure it, if it were correct in the first place? So either the warehouse is lying to customer service, or customer service is lying to me.
In any event, despite my request for an exchange (which is free according to their terms), they initiated a refund without asking me. Not only that, but the refund was £7.95 less than I had paid originally - £4.95 original delivery fee and another £3.00 deduction which so far has been unexplained to me. Terrible service. I'm going to take my dispute to Retail ADR, because I have proof that the shirt was mis-sized, and that Hawes & Curtis are therefore lying and have defrauded me.
September 11, 2026
Unprompted review
Reply from Hawes & Curtis
Hi John
Thank you for taking the time to provide such detailed feedback. We are genuinely sorry to hear about your experience and the frustration caused by the sizing issue, the handling of your exchange request and the subsequent refund.
We take concerns about product sizing, customer service and refunds extremely seriously. We have looked into this and can confirm that the warehouse did confirm when they received your return the shirt was measured and they confirmed that the size was correct to advised on the website and the item was refunded. The website does advise of the charge for a delivery fee when placing the order, the return fee is also advised on our website and on the return portal.
We are sorry that we have left you feeling so disappointed and thank you for bringing these concerns to our attention.
H&C Team
First time ordering off Hawkes and…
First time ordering off Hawkes and Curtis.
Ordered three shirts. The shirts are nice but..
1 of the shirts the button was frayed so I returned this and asked for the a different shirt. Copied and pasted the description of the shirt I wanted from their website and then had an email that my refund has been processed.
I called the customer service to say I wanted a replacement shirt not a refund. I was told that because I didn’t copy the shirt product number it wasn’t clear what I wanted. Even though I copied the product name and size from your website?!
..and there is a £3 admin charge for my refund (that I didn’t want).
I was told I would have to repurchase the product again (additional shipping charges - thanks…..) but kindly refunded the £3 admin charge.
Not a good experience so far.
September 10, 2026
Unprompted review
Reply from Hawes & Curtis
Hi Ed
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you were happy with the quality of the shirts, although we’re sorry that your first experience with us was not as straightforward as you had hoped.
Regarding the replacement, our warehouse Returns team were unable to identify the requested item from the information provided, which is why the return was processed as a refund rather than a replacement.
We also recognise that having to place a new order and incur additional delivery charges was disappointing. Once this was brought to our attention, the Customer Service team have ensured the £3 return fee charge was refunded as a goodwill gesture.
We always aim to make returns and exchanges as simple as possible. We appreciate your feedback and will take it on board as we continue to improve our service.
H&C Team
Terrible customer service. Lovely suits but so frustrating dealing with customer service team.
Terrible customer service
September 7, 2026
Unprompted review
Reply from Hawes & Curtis
Hi William
We appreciate your review.
We’re sorry to hear that you were disappointed with your experience with our customer service team.
We’re pleased to hear that you love our suits, but we’re disappointed that your experience dealing with us did not meet the standard we aim to provide. If you could please contact our Customer Services team on customerservice@hawesandcurtis.com as we're unable to locate any contact with you and the team, with the subject Trust Pilot Review with more details and we can look into this for you.
We really appreciate your feedback and will take your comments on board as we continue to improve our customer service.
H&C Team
Disappointing drop in shirt quality from a long-standing customer
I have been buying Hawes & Curtis shirts for almost 20 years and you have long been one of my favourite shirt brands. I currently have more than a dozen of your shirts in my wardrobe.
On 28 July I visited the store and bought four shirts to replace some older H&C shirts that I had enjoyed wearing for years, including two Extra Slim Fit Non-Iron shirts in white and light blue.
Unfortunately, the quality of these two shirts seems noticeably poorer than that of my older ones. The fabric feels rougher against the skin, but more importantly, the seams are surprisingly coarse and uncomfortable. When I first wore one in August, I experienced an irritating, prickling sensation across my upper body and initially assumed it was something unrelated to the shirt. Having worn it for the second time yesterday, however, it became very apparent after taking it off that the irritation corresponded to the seam lines.
I contacted Customer Service and was advised that, as more than a month had passed, I could take the shirts back to the store and ask whether they would agree to an exchange or refund. I have decided not to do that — I don't particularly want an exchange if the quality is the same, and I don't wish to spend more time on two shirts.
I am leaving this review instead because I genuinely hope it reaches whoever is responsible for buying, product quality or quality assurance at Hawes & Curtis. Please compare the current shirts with those you were selling several years ago. There is a noticeable difference in both the feel of the fabric and the finishing of the seams.
I have been a very happy customer for many years and would like to remain one. It would be a great shame to see the quality of such a good and long-established shirt brand decline.
July 28, 2026
Unprompted review
Reply from Hawes & Curtis
Hi Yunlin
Thank you for taking the time to share such detailed and considered feedback. As a customer of Hawes & Curtis for almost 20 years, your loyalty means a great deal to us, which makes it especially disappointing to hear that your recent shirts have not met the standards you have come to expect from us.
We’re very sorry to hear about the discomfort you experienced. We take your comments regarding the fabric and, in particular, the finishing of the seams very seriously. Feedback such as yours is extremely valuable, and we will ensure your concerns are shared with the relevant teams responsible for product quality and quality assurance so they can be properly reviewed.
We’re also sorry that hear you didn't want to visit the store to obtain the exchange that Customer Service had suggested.
Thank you again for bringing this to our attention. We genuinely hope we can continue to earn your trust and remain a brand you are happy to wear for many years to come.
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Shipping and customer service are horrible
Shipping and customer service are horrible. I received someone else’s package (a sample of powdered mushrooms) because the shipper put the label for my package on somebody else’s package. Hawes and Curtis’ customer service is AI and totally useless. Stick with powdered mushrooms, no shirt, and out a bunch of money.
August 25, 2026
Unprompted review
Reply from Hawes & Curtis
Hi Peter
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused. Receiving another customer’s package instead of your order is clearly unacceptable, and we completely understand your disappointment.
We also regret that you felt let down by our customer service when trying to resolve the issue. We can confirm our Customer Service team are not AI, please could you contact them on customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com) or 44 (0) 808 168 1038. We would very much like the opportunity to investigate what happened with the shipment and make this right for you.
Please contact our customer service team directly with your order details so we can look into this as a priority. Thank you for bringing this to our attention.
CS Team
Wish I’d read the reviews first. Computer says no!
Wish I’d read the reviews first. Computer says no!
I initially bought one shirt from Hawes & Curtis to try the brand and check the quality. The quality seemed good, although the 16.5-inch collar was slightly too large for me.
Rather than return it, as I could still wear it, I decided to take advantage of an email offering an additional 10% off the sale prices and order another shirt with a 16-inch collar.
I attempted to place the order four times on the final day of the promotion, but every time the checkout failed to progress beyond the Apple Pay stage.
I contacted customer services the following day, explained exactly what had happened and asked whether they would honour the promotional price. Their response was simply that the promotion had ended and discounts could not be applied retrospectively. They also pointed out that nobody else had reported the same problem, as though that somehow meant it could not have happened to me.
I was trying to buy during the promotional period and only missed the price because their checkout would not complete my order. Providing a discount code would have been a very simple and reasonable solution for a new customer who wanted to make a second purchase.
Instead, it was effectively: “Computer says no!”
Having now seen Hawes & Curtis has an overall Trustpilot rating of just 2.2 stars, I wish I had read the reviews first.
Shame on you, Touker.
August 27, 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We have sent you a follow-up email so that we can look into this matter further and work towards a resolution. We look forward to hearing from you.
Kind regards,
H&C CS
ILL FITTING SHIRT
I ordered a shirt from Hawes & Curtis size 16 as my correct size is 16, unfortunately I did not try on the shirt until the day I need to wear it. The size of the neck was not true to size, it is actually 17 inches and bigger than my neck.
Product: Slim Fit White Twill Non-Iron Shirt
Product ID: SQPRA001-N01
August 1, 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about the issue you have experienced. To allow us to look into this further and assist you, could you please provide us with more details at customerservice@hawesandcurtis.com and include “Trustpilot Review” in the subject line of your email.
Once we receive the additional information, we will be able to investigate and assist you further.
H&C CS
Extremely Disappointed with Hawes & Curtis
I honestly never expected to have this kind of experience with Hawes & Curtis.
Order #: GE13183077553GB
Return Request #: RMA12154356
I purchased this shirt specifically because I was planning to wear it for my wedding on August 28th. Unfortunately, the shirt didn’t fit me. That part is completely fine — I have absolutely no problem returning it and getting another shirt.
All I wanted was a shirt that fits so I can wear it on my wedding day.
The problem started when I tried to make the return. Because I live in the United States, I discovered that I would have to pay for the return shipping out of my own pocket.
I had already paid for the shirt. I was simply trying to return it because it didn't fit and get another one. I never expected that I would have to pay additional money just to send it back.
I contacted Hawes & Curtis hoping they would offer a reasonable solution. Unfortunately, I kept receiving responses from AI instead of being connected with a real person, and I never felt like anyone was actually taking responsibility for helping me resolve my case.
I have tried to resolve this peacefully and through the proper channels, but I am honestly exhausted.
What makes this even more heartbreaking is that this shirt was supposed to be my wedding shirt.
I am getting married on August 28th, and we are now only days away from my wedding — and I STILL don't have a solution.
I am not asking for a free shirt.
I am not asking for anything unreasonable.
I ALREADY PAID FOR THE SHIRT.
I simply want to exchange it for a shirt that fits without having to spend even more money because of a return process that was not made clear to me.
After trying repeatedly to resolve this privately, I have reached the point where I feel I need to share my experience publicly so other customers can understand what happened to me.
I truly hope someone from Hawes & Curtis sees this review and decides that a real human being should take responsibility for my case.
Because behind this order number isn't just another customer.
It's a groom who is getting married on August 28th and who just wanted a shirt to wear on one of the most important days of his life. 💔
I don't want a fight. I don't want anything for free.
I just want my shirt.
August 18, 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about the issue you have experienced. To allow us to look into this further and assist you, could you please provide us with more details at customerservice@hawesandcurtis.com and include “Trustpilot Review” in the subject line of your email.
Once we receive the additional information, we will be able to investigate and assist you further.
H&C CS
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NO CUSTOMER SERVICE
August 17, 2026
Unprompted review
Reply from Hawes & Curtis
Hi MK
We appreciate you leaving us a review.
We can confirm Hawes & Curtis have a Customer Services Team who are always happy to help customers with any questions or queries they may have.
They work Monday-Friday 9:30am-5pm, they also respond to all emails within 24 hours within the opening hours. Please feel free to contact them with anything you need help with - https://www.hawesandcurtis.co.uk/customer-services
CS Team
The quality has gone down significantly…
The quality has gone down significantly since a few years ago. Recently purchased 4 polo shirts, all medium size,they should have been identical except the color but a few are different lengths and shape. Two of them are about three inches longer than the other. I would post a photo but Trustpilot does not allo it. Also this must be the only shop that doesn't accept gift cards to be used for online shopping, you have to travel to the store to use it. I will continue buying from Charles Tyrwhitt, they have never disappointed me.
August 15, 2026
Unprompted review
Reply from Hawes & Curtis
Hi Claudiu,
We’re very sorry to hear that your recent experience and understand your frustration regarding the sizing of the shirts being different.
We’d really like the opportunity to look into this for you and understand what may have happened. Please contact our Customer Care team with your order details, and we’ll be happy to assist.
We also appreciate your feedback regarding the use of gift cards online, and we’ll make sure your comments are shared with the relevant team.
Thank you for taking the time to share such detailed feedback.
CS Team
Visited the Brent Cross branch
Visited the Brent Cross branch.
Staff showed poor customer service and lots of unwanted attitude.
Wanted to purchase more but left only purchasing a few items.
Instead i went across the floor to Charles Tyrwritt who served me better although there wasn't much difference in price.
August 13, 2026
Unprompted review
Reply from Hawes & Curtis
HI Akeel
We’re very sorry to hear about your experience at our Brent Cross store.
This is certainly not the level of customer service we aim to provide, and we sincerely apologise that you felt you were met with an unhelpful attitude.
We really value your feedback and will make sure your comments are shared with the relevant store team. If you could please contact our Customer Services team with full dates of the date you visited, time and we can look into this further for you.
We’re disappointed that your experience affected your decision to purchase further items, and we hope we have the opportunity to provide you with the welcoming and helpful service you should expect from Hawes & Curtis in the future. Thank you for taking the time to share your feedback.
The color is completely off
The color is completely off, and the quality is not what I expected! I ordered linen khaki but received a dark green and olive shade that I can't quite identify. The fabric isn't the premium glossy, premium material I was hoping for that price.
August 8, 2026
Unprompted review
Reply from Hawes & Curtis
Good Afternoon
Thank you for taking the time to leave a review.
We are very sorry to hear that you have experienced a quality issue with your item, as we take great pride in the quality and craftsmanship of our products.
To allow us to investigate this further and assist you as quickly as possible, could you please email our Customer Services team on customerservice@hawesandcurtis.com. Please include "Trustpilot Review" in the subject line and provide any relevant details, including your order number and photographs of the issue if possible.
Once we receive this information, a member of our Customer Care team will be happy to review the matter and advise on the next steps.
We appreciate you bringing this to our attention and look forward to resolving this for you.
CS Team
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Bought the suit for £200
Bought the suit for £200, and spent over £200 getting a tailor made by myself. Thanks to their store refused to do tailoring and exchanging. 0 customer service
August 9, 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused by the lack of assistance with tailoring and exchanging your suit.
We completely understand your disappointment, particularly having to get the suit tailored independently. We’re sorry that you felt unsupported by our store team and that the level of customer service you received did not meet your expectations.
To allow us to look into this further and assist you, could you please provide us with more details at customerservice@hawesandcurtis.com and include “Trustpilot Review” in the subject line of your email, with your receipt and the store you visited.
Once we receive the additional information, we will be able to investigate and assist you further.
H&C CS
I buy a shirt from this company
I buy a shirt from this company, they send me a damaged shirt i contact them
Back to fix the shirt or refund ora solution, but what they do instead making jokes on me they answer once a a week they don't care they play games ask me stupid questions and stol my money because i trust them all uk companies they do the same shit and i want everyone who is coming here to see reviews please don't buy from this company they are not trusted 0% trust no quality
August 9, 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear that you received a faulty shirt in your recent order, we can understand this would have been disappointing. I have searched our systems and I am unable to locate emails between yourself and Customer Services. To allow us to look into this further and assist you, could you please provide us with more details at customerservice@hawesandcurtis.com and include “Trustpilot Review” in the subject line of your email with your order number. To assure you our Customer Services do respond to all emails within 24 hours Monday-Friday.
Once we receive the additional information, we will be able to investigate and assist you further with the faulty item.
H&C CS
Great shirts awful company
Great shirts awful company. Poor communication and pass the buck between different sections. I was charged twice and they sent out a duplicate order. They now expect me to pay the return postage which is nearly as much as the shirts cost.
Great quality shirts but i will never buy from them again.
Use Charles Thyrrit instead.
August 8, 2026
Unprompted review
Reply from Hawes & Curtis
Hi Peter
Thank you for taking the time to share your feedback.
We’re pleased to hear that you were happy with the quality of the shirts, but we’re very sorry for the issues you experienced with your order.
We completely understand how frustrating your experience has been with your order being duplicated. I have looked on our system but unable to see any calls or emails with the Customer Services team. If you could please contact them on customerservice@hawesandcurtis.com with your order details and they can investigate this for you.
We ensure our Customer Services team can have this resolved for you so we can make this right.
CS Team
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