hbomax.com Reviews 1,064

HBO Max is a piece of trash. This is the only app on my tv that freezes, has buffering issues, or just straight up loses connection to the internet. No other app does this. I’m seriously considering ending my subscription to HBO Max since it barely works anyway. Do not subscribe to this trash app.

I subscribed to HBO for the content, but apparently also signed up to beta test a streaming platform held together by hope and duct tape.

Simple settings don’t work. Just basic, everyday options that competitors figured out sometime around the invention of fire. Change a profile setting? Maybe. Maybe not. Depends on the phase of the moon.

Playback is a constant adventure. Episodes randomly stop - things that never happen on competing platforms unless your internet is powered by two cans and a string. HBO somehow manages to interrupt playback even when nothing else on my network is struggling.

Customer service is another highlight. By “customer service,” I mean a labyrinth of non-answers, broken links, and automated responses that feel designed to gently convince you to give up and reevaluate your life choices.

What’s most frustrating is that every other major streaming service just… works. You press play. It plays. Settings save. Support exists.

Great shows. Shockingly weak platform. Watching HBO feels less like streaming and more like a recurring technical challenge I didn’t ask for.

Genuinely the worst customer service agents. Didn't solve my problem, didn't submit my feedback, ended the chat without answering my message. I sent 3 messages in total. One was answered 2 were ignored.

TERRIBLE. I bought a subsrciption to watch the Australian Open semifinal match. The money was deducted from my account, but the streaming would not start, with the app constantly giving an error message. The match ended, I asked for my money back.Customer service said the money was not paid and to contact my bank. I provided evidence that the money has been deducted, they said to resolve this myself and then the customer rep simply ended the conversation.It is not a matter of 10eur, but a matter of principle and proper service. Never again.

HBO Australia - I tried to watch a couple of shows and had to fast-forward to skip the boring bits and each time i did I was hit with an ad - 9!!! times in a row. Come on people, we can all do better than this; we deserve better than this rubbish

Hbo is disusting when it comes to sex scenes. They need to be held accountable for this. This is over the limit and they will NOT STOP untill many people come together as one!
STOP THE NASTY SEXXXSCENES!
Series like Jasmine, The Deuce, Industry etc....
JUST STOP IT! For REAL!

Just noticed commercials, it sucks!

Signed up for 12 month premium subscription. All good then 10 weeks before renewal - subscription disappears into the ether. Online support - 4 times contact - unable to assist.. sent to tech support to sort out issue.. 2 weeks later still not resolved. Happy to take the $. No refund available and support is non existent. Now getting nil response to emails. Now have sent email to CEO and Marketing director.. the silence is deafening. So at 30 March 2026 - renew.. indeed NOT.

Quality is like 360p YouTube in 2006

Expensive

To top it off its absolutely packed with ads.

Yo ho and a bottle of rum I’m off to plunder the seas 🏴‍☠️

Ads run everytime you go back or forward while watching a show! If you try to go back three times in a row it will run ads three times in a row. I'm talking within two five minutes time. One of the worst streaming services I have out of six!

It has shows I want to watch BUT it crashes and fails all the time. We have it with Foxtel and when it crashes it sits in a lope and I have to fast forward to continue to watch. Many times it fails and I'm throwen back to Foxtel menu. 😟 Not happy Jan!

Monthly subscription being billed every three weeks. I contacted HBO directly to discuss my account, but they said they couldn’t view my billing history because the subscription was purchased using Apple on my mobile. I wasn’t able to get any meaningful help with my account. I ended up having to cancel my current subscription and re-open a new subscription under my existing HBO account on the web.

Probably check your billing in case you’re being overcharged, especially since HBO refuses to discuss it.

They only allow 5 profiles and ask for a code every time I log in. I'm an invalid and have to go to my computer any time they request this number. Not to mention the fact much of their lineup we don't have any interest in. I cancelled today and they charged me $15.00 for a certified letter to cancel. (Can you believe that?!) They jack up the price every year and the website gets less user friendly.

I think after I finish IT: Welcome to Dery. I am not ever opening the HBO Max app on my television again. You know how with Netflix you can start binge watching a show and you can pause it and walk away and come back and pick up right where you left off. Whether it's 10 minutes or 10 days later, you can't do that with HBO Max. It starts you from the very first episode every single time. If you pause it for more than 5 minutes so then you spend 15 minutes trying to get back to the episode you were watching and by then you're ready to get up and do something else. It's just an overall annoying app, and it's making my enjoyment of this show go way down.

My previous experiences weren’t that great i was hung up on multiple times but one agent named holly understood my problem with the Hulu max and Disney bundle not being linked somehow and helped the best she could, the best agent I’ve dealt with when it comes to customer service period, shout out to you holly I appreciate your help.

Finally got app on my tv after a lot of messing around. Settled into a sci Fi series & into 3rd or 4th episode, when it went into explicit gay guys in bed. What people do is their own business, but I don't need it in my face. Stopped that series immediately & went into another show. This one was full on orgies, which didn't even have anything to do with the storyline. Just wasted my 12 month subscription as I won't be going back for more.

The streaming service and its content are decent, but the customer service is appalling. I've contacted them multiple times about different issues and they never seem to even understand the issue let alone provide a satisfactory response. Quite probably outsourced overseas to people without a solid grasp of English and responding with template answers.

Why there is no "not recommend me" option for contents. I have really poor experience overall.

They have no idea what they are talking about. Total waste of time. After almost an hour I got disconnected. I gave it one more shot, but exactly the same.

I bought the plan with the ADs, i thought they would have 1/2 ads like netflix, end up getting 20 ads in watching 1 hour episodes, how am i meant to finish the whole season, never buying hbomax subscription ever again.