HCA Healthcare UK Reviews 

373
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated medical staff and expert consultants for providing professional, compassionate, and attentive care throughout their visits. Many individuals feel exceptionally comfortable in a clean, welcoming environment where appointments are managed smoothly and without unnecessary delays. However, some customers also noted frustrating challenges regarding unexpected billing errors and slow customer support response times. Reviewers mentioned receiving repeated payment requests and invoices even after fully settling their accounts in advance. Others experienced difficulties reaching support representatives to resolve these financial discrepancies and administrative issues efficiently.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, professional, and... See more

Service

Clients share positive opinions on service, highlighting excellent medical care and professional staff... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided. While many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff and clean,... See more

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration with inaccurate invoicing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely high quality of service from beginning to end. Professional and friendly service by staff, all of whom had a smile and a good sense of humour. Nothing was too much trouble. Lovely big rooms... See more

Rated 5 out of 5 stars

This is what healthcare should be like everywhere. HCA have set and maintain a really high standard. Every time I’ve been there I’m so reassured by the expertise, care and patient explanations given.... See more

Rated 5 out of 5 stars

Outstanding specialist medical care at London Bridge / Olaf house. Prof Macarthy is caring, extremely knowledgeable and reassuring. From one year ago to now I am very blessed to have been his patient... See more

Rated 5 out of 5 stars

I am an American living in UK and used to a very different path for mamograms than provided by NHS. After researching different options for a private screening I found HCA (Wilmslow Hospital) one stop... See more


Company details

  1. Hospital
  2. Health Consultant
  3. Medical Center
  4. Private Hospital

Information provided by various external sources

HCA Healthcare UK is a leading provider of cutting-edge treatment across its network of facilities and partnerships


Contact info

4.0

Great

TrustScore 4 out of 5

373 reviews

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No history of asking for reviews

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4.0

All reviews

(373)

211 reviews in the last 12 months

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Rated 1 out of 5 stars

Catastrophically Injured by Serial Killer Doctors

I spent over £30k+ at this dangerous business before I was nearly admitted to an ICU. I had barely been sick before I saw these serial killers after being referred by their own GP. I had not been examined until it was too late to not be nearly dying. I saw several surgeons who might be butchers and killers who need be put in the news as murders and imprisoned. Less than one month after I had been seen I dropped completely dead in ICU with no refund given still! I am absolutely disgusted every time I bother to see the British medical professionals. And received endless misdiagnosis for such high bills that’s it’s not worth seeing! Particularly so low demand at hospital like setting.

This dangerous business has significantly reduced my earnings through permanent disability acquired as a result of this worthless care. I feel frightened that my illness can’t be recovered from, and may affect me my whole life. I have no idea how this dangerous doctor has injured me for so much money in treatment to recover.

I wish I’d just seen another hospital - where I could have been seen safely. Safety is still not paramount to this dangerous business for so much money!

September 1, 2025
Unprompted review
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Rated 1 out of 5 stars

The booked consultant simply didn’t show up.

The consultant radiologist, DR. AJAY ARORA, simply didn’t show up for the booked (and urgent) appointment.
Not only that, but his failure to appear that day must have been noticed early in the day by the London Bridge Hospital, and yet nobody thought to let me know before my booked appointment, which was late in the day on a Friday.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I had an Inguinal Hernia repair…

I had an Inguinal Hernia repair recently at The Harbourne Hospital with Mr Simon Radley. Him and his team were outstanding.
The hospital itself is extremely clean, the staff are all very friendly, welcoming, friendly and reassuring, from the reception team to the ward nurses, the anesthetist, surgeon and after care nurses.
The food is also not like you expect 'hospital food' to be you actually get a menu in your room with choices. This is even just in the day case wards! The room, toilets and showers are very clean also.
I had to self fund as its something I didnt want to be waiting months for but I definitely feel like it was money well spent, especially for your health.
Would recommend to anyone.

June 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Shambolic billing

Like many others on this platform, I’ve had a torrid time with HCA accounts and billing. I have received numerous demands for payment which are duplicated or erroneous. It’s been hugely stressful in a period I should be focussed on recovering from cancer treatment. If I’d blindly paid the duplicate invoices I would have overpaid in excess of £10,000. The only way to get action is to submit a formal complaint. The billing process is clearly a shambles and there seem to be systemic issues which appear to be impacting many patients (based on similar reviews). I would advise all previous, current and future patients to keep clear records and closely scrutinise all payment demands. Patients shouldn’t have to do this, especially when they are going through treatment and recovery. But, if you don’t keep a close eye you could easily end up paying considerably more than appropriate for treatment.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I went to the 5th floor for a Barium…

I went to the 5th floor for a Barium swallowing test, but didn’t end up having as it looked like I was having a heart attack.
I’d like to thank all the nurses and staff who helped me before the ambulance arrived, everyone was so kind sympathetic and caring, I wished I knew their names to thank them personally!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing care from HCA Healthcare

My care has been excellent from the initial consultation through surgeries and aftercare. Mr Haddo quickly put me at ease with his knowledge, his clear explanations of potential problems, review of images and ability to answer any question. He really cares about all aspects of care and ensuring my health was significantly improved which it now is.
All X-rays were done within a few minutes.
Overall a wonderful experience which has drastically improved my life
Thank you everyone at HCA

June 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Ankle Repalcement

The care from reception through to my consultant was impeccable. I would not hesitate to recommend HCA for what was for me, a very stressful event.
Mr Abbasian was and the support team were absolutely fantastic.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

The Human Touch

The facilities are great. The staff is knowledgeable, kind, and very attentive. The health professional that attended me is A1.
The health care is second to none but, that being said, what most attracts me is the human, personal touch.
That is irreplaceable.

June 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Hysterectomy surgery

I had a hysterectomy and had excellent care from my surgeon Dr Bakali and the whole team. I was on my own before my surgery and was incredibly anxious but all of the medical team put me at ease. I am so grateful to Harborne hospital and cannot recommend enough.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Dr Guttmann has literally changed my…

Dr Guttmann has literally changed my life. In Two years under his supervision and guidance I am a different man.Having confidence in a consultant who is looking after you eases your mind and body and helps you forward with your life. Thank you so much.
Guy Antoniazzi

June 8, 2026
Unprompted review

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