HCB Solicitors Reviews 687

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, compassion, and helpfulness, making complex legal processes feel effortless. The service is frequently described as excellent, with many appreciating the efficiency and clear communication provided throughout their cases. Reviewers are particularly impressed with the quick response times to emails and calls, ensuring they are kept informed at every stage. However, some customers also noted issues with communication, mentioning that important documents sometimes required repeated requests and that clarity regarding decisions was lacking. A few other people also felt that response times could be slow, and in some instances, they experienced a lack of transparency and support. There were also mentions of dissatisfaction with the overall service provided by some staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, expertise, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication from... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting poor communication, a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my father had a stroke, he finally agreed that perhaps, he should have arranged power of attorneys. I contacted HCB, Northampton as they had drawn up his will. They offered to come & see Dad... See more

Rated 5 out of 5 stars

Our Family Executive engaged HCB to deal with our mother’s estate. We all wanted closure in this difficult time. It’s not a quick process to engage anyone. HCB were hired to do a thoroughly... See more

Rated 5 out of 5 stars

We cannot recommend Jill Blacknell and Aneesah Khan highly enough at HCB Leicester. The progression of both our sale and purchase was far from straightforward, but they were equally amazing and made... See more

Rated 5 out of 5 stars

Sherie and Sharon were fantastic at keeping us informed at all time. They responded to emails promptly and phoned at crucial points.It was a tricky process. Although it was a short chain, the person a... See more


Company details

  1. Legal Services

Written by the company

HCB offers personal and commercial legal advice, enabling us to provide a first class service, all under one roof.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

687 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very helpful and patient

Natassia Brown and her assistant Kate were very helpful and professional whilst assisting me with an employment matter. Communication was clear, timely and efficient. Would highly recommend.

November 25, 2025
Unprompted review
Rated 4 out of 5 stars

Initially the progress was slow and…

Initially the progress was slow and unsure, however, our understanding was staff had left the company. Gabriela came onboard and made it quick and understandable of our obligations.

We were happy with the service we received from Gabriela.

November 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service by HCB SOLICITORS

Excellent service by HCB SOLICITORS, WALSALL. Raj Pandey and Aisha are great lawers, very professional and dedicated to their work l. Definitely would recommend them to all of my family and friends.
I am very grateful to them time and time again. Many thanks.

November 18, 2025
Unprompted review
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Rated 5 out of 5 stars

I was lucky to have Wendy working for…

I was lucky to have Wendy working for me on what proved to be a difficult house purchase due to various issues. She was amazing and did her utmost to get it over the line. We got there in the end and I would thoroughly recommend her to all my friends.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

We have recently been in need of legal…

We have recently been in need of legal advice and also selling a property, we have used various solicitors in each of the cases we needed help in. All three of the solicitors were friendly and efficient and professional in their dealings with us. I can thoroughly recommend HCB

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amelia Strike was excellent to work

Amelia Strike was excellent to work with. Timely, clear, thorough, and understand, going above and beyond to offer support and advice. A human touch with no pressure, someone I would recommend and return to in the future.

November 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Fabulous Experience

Melanie Foster at the Westhoughton branch was fantastic. We were selling our first home and buying our second, and she was so efficient and friendly. She always responded to emails the same day, and answered all of our questions comprehensively without using meaningless jargon. The last few days of the process were incredibly stressful for us (we were left having to exchange, complete AND move on the same day because of the actions of our buyer), but Melanie worked so hard to expedite matters and maintain communication between parties. We honestly couldn’t have asked for more. I would highly recommend HCB, especially Melanie, to anyone wanting to buy/sell property.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to the whole team at HCB…

Thank you to the whole team at HCB especially Natassia, an extremely polite and professional young lady. I really appreciated the technical support when sending documents over and walking me through those documents. 5 STAR!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

The advice was clear

The advice was clear, helpful, timely and effective. The help of their solicitors and staff made the generation and completion of Wills and E.P.A's seamless and complete.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

L’Wren

L’Wren, was abosolutly super efficient, she was very patient and explained all the legal documents clearly (emplyment on this occasion), the who experice was relly efficient and once i had handed over my paperwork L’Wren, did all the rest and did any related follow ups while keeping me informed the whole time,
Thank you to you all all your team !

October 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Settlement agreement

Having recently been made redundant, I needed a professional to oversee the settlement agreement documents and HCB were local to me. L'Wren was polite, friendly and professional throughout. She took the time to explain everything and answered all of my questions. I felt that nothing was too much trouble and was always welcomed with a smile. I would happily recommend L'Wren and HCB.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking conveyancing

Absolutely shocking service from their conveyancing team. Solicitor failed to tell us for over a week that our buyer's buyer had pulled out, didn't send queries until very close to exchange and at least 7 days after searches had been completed. Solicitor then left and new one took over and sent some queries the same again and then more. Attitude of solicitor was it was all about them and not their client which risked completion date and setback exchange date to day before completion which they knew wasn't acceptable. Pedantic about names on documents requiring an extra £120 per person to be spent on confirming the person with the middle name was the same as the person without the middle name. Kept leaving queries until end of day. Very slow at replying to emails and never answered calls from our agent.

October 31, 2025
Unprompted review
HCB Solicitors logo

Reply from HCB Solicitors

We are sorry you hear about your experience with HCB. We are always looking to improve our service and so would be grateful if you could email us at customerservice@hcbgroup.com with any further comments you may have.

Rated 5 out of 5 stars

House sale

I have just sold a property and there was a couple of hiccups along the way which Abigail dealt with very professionally.
Always answered any queries I had promptly. I would definitely recommend hcb solicitors. Thanks to Abigail

October 31, 2025
Unprompted review

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