HCB Solicitors Reviews 687

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, compassion, and helpfulness, making complex legal processes feel effortless. The service is frequently described as excellent, with many appreciating the efficiency and clear communication provided throughout their cases. Reviewers are particularly impressed with the quick response times to emails and calls, ensuring they are kept informed at every stage. However, some customers also noted issues with communication, mentioning that important documents sometimes required repeated requests and that clarity regarding decisions was lacking. A few other people also felt that response times could be slow, and in some instances, they experienced a lack of transparency and support. There were also mentions of dissatisfaction with the overall service provided by some staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, expertise, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication from... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting poor communication, a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my father had a stroke, he finally agreed that perhaps, he should have arranged power of attorneys. I contacted HCB, Northampton as they had drawn up his will. They offered to come & see Dad... See more

Rated 5 out of 5 stars

Our Family Executive engaged HCB to deal with our mother’s estate. We all wanted closure in this difficult time. It’s not a quick process to engage anyone. HCB were hired to do a thoroughly... See more

Rated 5 out of 5 stars

We cannot recommend Jill Blacknell and Aneesah Khan highly enough at HCB Leicester. The progression of both our sale and purchase was far from straightforward, but they were equally amazing and made... See more

Rated 5 out of 5 stars

Sherie and Sharon were fantastic at keeping us informed at all time. They responded to emails promptly and phoned at crucial points.It was a tricky process. Although it was a short chain, the person a... See more


Company details

  1. Legal Services

Written by the company

HCB offers personal and commercial legal advice, enabling us to provide a first class service, all under one roof.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

687 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Incredibly rude and unhelpful person in…

Incredibly rude and unhelpful person in the residential conveyancing team when asking for help on old files.

August 15, 2025
Unprompted review
HCB Solicitors logo

Reply from HCB Solicitors

We are sorry you hear about your experience with HCB. We are always looking to improve our service and so would be grateful if you could email us at customerservice@hcbgroup.com with any further comments you may have.

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Rated 5 out of 5 stars

Responsive and Efficient.

Sherie and Sharon were fantastic at keeping us informed at all time. They responded to emails promptly and phoned at crucial points.It was a tricky process. Although it was a short chain, the person at the bottom withdrew for 3 weeks and suddenly returned with a demand to complete within 2 weeks. HCB responded quickly and thoroughly, Chasing up other solicitors. they ensured the sale went through.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and worry free!

L’Wren made my experience pleasant, easy and worry free. At such a testing time, she dealt with me with care and detailed explanations to allay any fears. I would highly recommend HCB and L’Wren in particular l. Thank you!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Redundancy Assistance

I was recommended L'Wren by a friend to help me with my redundancy. She was fantastic, I was unsure if what to expect or what world happen as I've not been in this situation before, L'Wren was so helpful and professional, she responded really quickly to all of my emails and she explained everything really thoroughly so I understood all the legal jargon. I would recommend her to anyone in the same position.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Cardiff to London

We are very happy with the service received. A big thank you to Mia Watkins, for taking the time to assist us with our London property. Despite being based in Cardiff, her patience, dedication, and attention to detail throughout the process were truly commendable. She went above and beyond to ensure everything was handled smoothly.
Strongly recommended!
We will definitely be using HCB Group again for our second property.

August 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Wouldn't waste your money on this firm

Wouldn't waste your money on this firm, had our case for 2yrs paid all the bills on time sent us the last bill paid it and then a email saying that they couldn't represent anymore as there was a conflict of interest how did they not know this at the start of the case rip off merchants STAY AWAY

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

We couldn’t have asked for a better Solicitors!

Christine and her team at HCB Solicitors have been nothing short of outstanding. We were faced with a less-than-straightforward sale and purchase, but thanks to their expertise, patience (with mainly me!), and genuine care, we always felt supported and we were always kept in the loop. Christine’s clear communication helped us navigate every up and many downs(!) with confidence. She and her team went above and beyond at every stage, always approachable, always on top of things. We honestly couldn’t have asked for better. Thank you for everything - we can’t recommend highly enough!

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

House sale

Amit Shalom from the whitefield branch dealt with the sale of my late parents house. She dealt with everything sensitively, professionally and quickly. When any issues cropped up she explained everything in layman's terms and got things ironed out quickly. She communicated with me frequently throughout the process. I have used HCB Solicitors in the past for will writing and would highly recommend them.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Good service from Parmveer Virdee

We have been clients of HCB Solicitors for some 25 years with generally good service. Parmveer Virdee has recently taken over dealing with us and we have found her to pro-active, providing good advice and getting the job done smoothly and efficiently

August 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience would not hesitate to recommend Hcb . I have used them for a few house sales which have gone smoothly, they have always kept me updated. I will definitely be using them again. Thank you to Taranjeet and Tremaine for all their hard work.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars for family court case

I would have been lost without Stacey at HCB Solicitors through my family court case. She brought not only legal expertise, but genuine care and unwavering support throughout an incredibly difficult case. Her personable and compassionate approach meant I always felt supported and never alone.

She worked tirelessly, and always had my and my child’s best interests at heart. Her calm, clear guidance helped me navigate moments of deep uncertainty, and she consistently went above and beyond to get things done.

If you’re facing a tough legal battle and want someone who will truly have your back — Stacey is the person you need.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!

Avoid!! Due to the miscommunication and the sheer difficulty to get hold of - namely one with the initials C.C. at the Bedford/Luton branch, it has put in jeopardy a whole chain of house purchases! From lying on progresses to simply being uncontactable I can not advise people more, than to avoid HCB when it comes to buying a home.

July 28, 2025
Unprompted review
HCB Solicitors logo

Reply from HCB Solicitors

Our records show you are not a Client of HCB, but a related party in a conveyancing chain. We reiterate that Solicitors can only correspond with other Legal Representatives and Agents in a chain, not with other parties directly.

Rated 5 out of 5 stars

Amit handled our house purchase and was…

Amit handled our house purchase and was absolutely amazing - I couldn’t fault her. Amit kept us updated throughout, managed to explain complex legal processes in a really digestible way for us to understand. Amit was a huge advocate for us as first time buyers, and stood up for us when other parties were trying to take advantage of how naive we were. I have since recommended HCB/Amit to friends, and will definitely go to Amit/HCB in future should I need to.

June 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Goes above and beyond!!

My partner and I instructed Raja Khan at HCB to manage the conveyancing for both of our properties and the respective purchase of our joint property. The sales and purchase were both fairly complex and Raja went above and beyond to try to help us achieve our goal. We found him very responsive, proactive and approachable throughout the process. His fee was more than fair and we are grateful for all he did for us. We can happily recommend Raja and wouldn’t hesitate to instruct him again when the need arises. Thankyou Raja 👍🏼

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Romeela Zaman at HCB helped sell my late sisters house

Romeela Zaman and her team at the Walsall HCB office assisted us in selling my late sisters house. It was not straight forward as it was a probate sale with three executors.
Romeela was excellent, in giving guidance and keeping us well informed at all stages
We would recommend Romeela to anyone

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service everything very efficient, and all contact made was very helpful. Would definitely recommend them to anyone.

July 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Incredible Divorce Service. Michelle Dean. Highly Recommend

Michelle Dean and her team are incredible. With immediate effect I received excellent service. From the start they were supportive and very clear as we navigated each stage of the divorce and clean break over the last 18 months. Michelle is fiercely assertive yet compassionate. She doesn't waste time! Her expertise is second to none and the execution of her services is exemplary. Her phone calls and emails are factual and detailed so you know exactly where you are and what you need to do next. She is thorough at every stage and leaves nothing to chance. Every 'i' is dotted and 't' crossed.
I now know why she came so highly recommended to me by a family member. Outstanding service. I wouldn't hesitate to recommend her or HCB solicitors.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

HCB were recommended from helping…

HCB were recommended from helping family with difficult matters and they were great with me too. They were all helpful and prompt in getting me the service I needed. A special thanks to L’Wren for dealing with a time sensitive settlement that I was anxious about. She reassured me and all the work was completed well within the timeframe. Thank you so much.

July 11, 2025
Unprompted review

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