Harvey Donaldson & Gibson Chartered Surveyors Reviews 149

The surveyor who came to prepare the report was friendly and professional.

Really explained everything clearly and what will happen next.

Friendly and efficient

The office was very accommodating with date changes, and the surveyor was very helpful on the day. Great job and thoroughly recommend.

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found extremely helpful.

Very speedy response, super efficient

Professional, friendly service

I had a very poor experience with this company and would not recommend their services.
The Home Report I received was not only disappointing but also contained serious inaccuracies that the surveyor refused to correct, even after I provided written confirmation from the building’s property management company. The report included a Category 3 (urgent repair) relating to the chimney, based purely on assumption (a tarpaulin seen during inspection), despite clear evidence that the actual issue was unrelated and had already been resolved.
Instead of investigating properly before issuing such a serious rating, the surveyor relied on guesswork rather than verified facts, and then placed the burden on me to obtain very specific technical confirmations from the factor. This is not what I paid for. A professional survey should be based on proper due diligence, not assumptions.
In addition, the valuation itself did not reflect key factors such as property size, layout, dual aspect position, and significant recent renovation (~£12,000). Three independent estate agents valued the property significantly higher, yet this was dismissed without meaningful consideration.
The overall approach felt rigid, unhelpful, and lacking real market understanding. Even when clear evidence was provided, there was no willingness to fairly review or amend the report. Instead, the response was defensive and dismissive.
A Home Report has a major impact on a property sale, and accuracy is critical. In my case, I feel the report was misleading and not a true reflection of the property, which has caused unnecessary stress and potential financial impact.
Very disappointing service.

A straightforward process with excellent communication with India.
Highly recommend

All straightforward and seamless efficient service

Excellent service, questions answered clearly and swift return of the report.

Amazing service. Professional and very quick. Highly recommend.

Very efficient polite and on time
Home report ready within 24hr couldn’t ask for any better. Excellent

Thank you to the surveyor Ross. Professional and friendly, explained the full process and answered all questions asked. Received the draft report for approval very quickly after inspection. Would highly recommend HDG.

Friendly and professional, first class

Excellent service but I did have to wait longer than I was told to receive the home report.

How meticulously the survey was carried out.
Very professional.

Beware! Had my suspicions due to a very poor reputation. Throughout the visit, the conduct and thoroughness of the inspection were seriously alarming. Not to mention the lack of knowledge from the “ Professional “ carrying out a lending valuation. Which became apparent after receiving their incredibly low valuation.

Please take serious consideration before allowing this company to be instructed.

India was efficient, polite and friendly. Survey was carrried out with no disruption to ourselves.

Loved that we were able to track progress online and that we had access to view at all times.