hdroptech.com Reviews 5

TrustScore 3.5 out of 5

3.5

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3.5

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 5 out of 5 stars

This is a Magic Crystal ball

I have to say that I was kind of skeptical when I first talked myself into the purchase of this unit and I had been relying on my years of training to get me through my OCR races or Bicycle races. Of course I thought I knew everything about hydration and electrolyte loss and when to replenish. Well, this tech gear proved how wrong I was. This unit is amazing on how it keeps you updated on Sweat rate, Sodium loss and Potassium loss as you workout or compete in races. I am now able to react faster, before my body starts to crave these items opposed to waiting for my body to tell me it needs these items to be replenished. The water was always easy to stay ahead of the game but I had no idea that I dump Sodium way above a normal person. What I thought was adequate to keep up with extreme exercise was actually making me fall behind and become fatigue. My Potassium was also being sweated out at a higher rate than I could imagine. Using this device solved those problems immediately with the info it was giving me.
My last race in the Hotter-N-Hell bike race for 103 miles was at 04:41:22 in 2017 and I biked it again in 2025 at a time of 04:40:05.
This is due to being so far ahead of the electrolyte fatigue and staying hydrated it made 1:17 minute difference.
I know you say, you are stronger or better trained.
Well I wish I was stronger and I do train a lot but in 2017 that was my 15th time to do the hh100 and I am not going from 22yr old to a 30yr old or any where close to that. I was 58yrs old in 2017 and beat my time in 2025 at 66yrs old.
This unit made the difference in my consumption of what I needed before my body said it needed it.
This unit is like having your own Crystal ball since you can see into every aspect of your body needs and respond so much quicker and before it is too late.

August 23, 2025
Unprompted review
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Reply from hdroptech.com

Thank you so much for sharing your incredible experience! Stories like yours capture exactly why we built hDrop, to take the guesswork out of hydration and give athletes real-time insight into how their bodies are performing. It’s amazing to hear that the data helped you fine-tune your sodium and potassium intake and even improve your Hotter’n Hell 100 time eight years later.

Thank you for being part of the hDrop community!

hDrop Team

Rated 5 out of 5 stars

I’ve been using hDrop for a few weeks…

I’ve been using hDrop for a few weeks and it’s honestly eye-opening. The sensor is small, comfortable, and gives real data on my sweat rate and sodium loss during workouts. It helped me adjust my hydration plan and I’ve noticed a big difference in endurance and recovery. Support was responsive when I had a setup question. Definitely worth it if you train regularly and want data to back your hydration strategy.

September 18, 2025
Unprompted review
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Reply from hdroptech.com

Hello Jeremy,

Thank you so much for your kind words and looking forward to continuing to support you!

Best,
hDrop Support Team

Rated 1 out of 5 stars

The unit doesn't work!

When I received the unit, it took a while, but I could finally activate the unit for the "thumb" test for base levels..., nothing has worked since. And customer support is simply a "bot", and the first available tech support was a few days out..., so this obviously wasn't a great experience.

October 8, 2025
Unprompted review
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Reply from hdroptech.com

We’re very sorry to hear about your experience and that your unit isn’t working as expected. That’s definitely not the experience we want for our users. Our support system does use an automated assistant to help route requests quickly, but every case is handled by a real technician as soon as possible.

It sounds like your sensor may need a firmware reset or replacement under warranty (it has a 1 year long warranty). If you haven’t already, please reach out to our support team at info@hdroptech.com with your order number, we’ll make sure your case is prioritized and resolved promptly.

Thank you for your feedback; it helps us keep improving both our devices and our support experience.

Best,

hDrop Support Team

Rated 1 out of 5 stars

Horrible

Horrible. Do not waste your time or money. They won’t refund and even if unused they say it has been and keep $27- this is a scam. They cannot activate it and will blame your email address. Other products much less money and accurate. Don’t buy. Terrible “service”

September 1, 2025
Unprompted review
hdroptech.com logo

Reply from hdroptech.com

Hi Tobey, thank you for your feedback. We’d like to clarify a few points so that both you and others reading this can understand the situation clearly:

If the thermofilm seal is intact, we always provide a full refund (excluding shipping). If the seal is removed, the product is considered used and cannot be resold. In those cases, a $26.99 recycling fee is applied, and the remainder is refunded. This policy is published on our website and Terms of Service. We are, in fact, the only wearable sweat-sensing company that offers refunds on used devices, since most competitors cannot accept them at all once opened.

In your case, the difficulty activating the device was due to your email provider blocking our verification codes. While we cannot change your personal email settings, we offered solutions such as using a different email address and scheduling a one-on-one technical support call. These options remain available.

We understand this has been frustrating, but our team has provided every possible path within our policies, including refund eligibility and technical assistance. If you’d like to move forward, we are ready to help.

hDrop Technologies Support Team

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