I don't understand all the negative reviews. The product is great and their customer service is equally good. I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone throug... See more
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See what reviewers are saying
I've been using Ortho-Cerv pillows for at least 15 years. Serious neck problems made prone sleeping almost impossible – my Ortho-Cerv pillow made it possible to lie comfortably at night. A real life... See more
Company replied
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the k... See more
Company replied
Just purchased my second pillow from Headleveler for travel. Great size for transporting on a trip or weekend getaway and I love the handy travel bag. So happy that I listened to my chiropractor and p... See more
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Company details
Written by the company
Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.
Contact info
202 Brunswick, H9R 5P9, Pointe-Claire, Canada
- 1-800-668-8550
- info@headleveler.com
- headleveler.com
Reply from Headleveler | Ortho-Cerv
Hi Miss Monique,
Thank you very much for your 5-Star review and taking the time to share your experience. We are very happy to hear that you are enjoying your pillow.
Wishing you all the best,
Desiree :>
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Too thick for me and unfortunately…
Too thick for me and unfortunately can't return it.
October 5, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Emanuel,
We are sorry to hear that your pillow is too thick. Pillows can be exchanged if they are unopened. If you have opened your pillow, I have an idea that can help you. Please keep an eye out for an email we will send you soon to give you a hand with this.
Thanks, Desiree :>
Love this pillow
I was sceptical at first because the pillow seemed hard however it has resolved my neck issues. I probably tried over 20 pillows in the last couple years and nothing worked so I’m very happy with this pillow, will buy again for sure as this is now my go to pillow.
October 5, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Well Hello Happy Customer!
Thank you very much for your 5-Star Review. It's true, sometimes it takes a bit of getting used to using our pillows; mostly because a vast majority of pillows completely collapse when you place your head on them. Once your neck gets used to being properly supported, it can be a real game-changer. Please do not hesitate to reach out if we can be of help again in the future. It will be our pleasure to assist you.
Wishing you all the best,
Desiree :>
LOVE my pillows!
I have bee using the Ortho-Cerv pillows for years. This time I went for a queen size and a travel pillow. I highly recommend them to anyone looking for great support and comfort!
October 5, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Linda,
Thank you very much for giving us a 5-Star Review. We are really glad to hear you are happy with your Queen & Travel size pillows. We have always believed in taking care of our customers one at a time, and do everything we can to make sure you get a great-fitting pillow.
Wishing all the best,
Desiree :>
Great Customer Service
Received a call from (presumably) the business owner almost immediately after placing the order with questions and clarifications to make sure I was getting the right product. Highly recommended.
October 5, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi!
Thank you so much for taking the time to give us a 5-Star Review. It's true, we do call from time to time to make sure we double-check a few details so that we can send you your best pillow. As a family-run business, it's easier to pick-up the phone and give our customers the care they deserve.
So happy to hear you are happy with your pillow. We look forward to helping you again!
Wishing you all the best,
Desiree :>
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Pleasant dreams :)
The pillow I purchased is amazing!!!
Firm but soft, and the perfect height!! Since I’ve been using it I have slept through the night!! No waking up to fluff or fold pillows!!
I would highly recommend your pillows and your masks!! True quality products!!
July 23, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Miss D,
Thank you very much for your 5-Star Review. We are thrilled to hear that you are enjoying your new custom pillow and your re-usable face masks. As a family-run business, we truly care about our customers.
Wishing you all the best,
Desiree :>
LOVE this pillow !
I've been using OrthoCerv pillows for close to fifteen years. I love them! Reduced neck pain. Better sleep.
July 23, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Nat,
Thank you so much for your 5-Star Review and being such a loyal customer for all these years - that's AMAZING! We are thrilled to hear that you are enjoying your custom pillow and that it is giving you better sleep.
Wishing you all the best,
Desiree :>
Well worth it.
The most comfortable pillow I have slept on in a long time. A truly quality product. I was having neck stiffness/soreness and now I have restful sleep
July 23, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Karen,
Thank you very much for your 5-Star Review. We are so glad to hear that you are happy with your pillow and that it is giving you some relief.
Wishing you all the best,
Desiree
I bought the number 18 (with…
I bought the number 18 (with recommandation) but it's too big for me i have cervical problem and this doesn't help me. Expensive for thé result that i had.
June 29, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Guylaine,
We are sorry to hear that the # 18 pillow thickness is not working out for you. Although we do our very best to suggest the correct thickness. it can happen that an adjustment might be necessary, since the mattress does also have an impact on the pillow thickness. Exchanges are permitted. Please keep an eye out in your emails, as we will be reaching out to you shortly.
Thanks,
Desiree :>
__________________________
Bonjour Guylaine,
Nous sommes désolés d'apprendre que l'épaisseur no 18 ne vous convient pas. Malgré tous nos efforts pour vous envoyer la bonne épaisseur, il se peut des fois qu'un ajustement est requis car le matelas aussi rentre en ligne de compte pour l'épaisseur requise d'un oreiller. Heureusement, les échanges sont permis. Nous allons vous envoyer un courriel prochainement pour vous aider.
Au plaisir de vous servir,
Désirée :>
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Wonderful Service and a great pillow
Desir R. was so amazing. She took the time to get in touch with me to ensure I got the right measurement for my pillow and provide me with further information. The notification and delivery of my pillow was efficient. I have used the pillow for 2 nights and already notice a difference. I have not had the neck stiffness that I often experience in the mornings. I certainly will be recommending Headleveler to others.Thank you so much.
June 2, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Isobel,
Thank you very much for your 5-Star Review. It was truly a pleasure chatting with you and taking care of your order. As a family-run business, we care about our customers and do our very best to provide you with with the best-fitting cervical pillow.
Please do not hesitate to reach out in the future if we can be of assistance.
Wishing you the very best,
Desiree :>
Reply from Headleveler | Ortho-Cerv
Hi Vittorio,
Thank you very much for your 5-Star Review. It really means so much to us that you are happy with your pillow . We also very much appreciate you taking the time to submit your review, since it truly helps others understand what kind of positive experience you have had over the years.
Wishing you all the best,
Desiree :>
Reply from Headleveler | Ortho-Cerv
HI JP!
Thanks so much for your 5-Star Review. We are so happy to hear that you are enjoying your new customized Headleveler pillow and that you are a satisfied with our speedy service.
We look forward to helping you again in the future.
Wishing you all the best,
Desiree :>
Very comfortable
Very comfortable, easy to wash, breathable, I like the material., thank you very much...I may order more in the near future.
May 13, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Josee,
Thank you very much for your 5-Star Review. We are so pleased you are satisfied with your face mask. We made sure the fabric was top-notch. As a family-run business we value our customers and have always believed in producing quality products.
Please do not hesitate to reach out if we can be of assistance to you in the future.
Wishing you all the best,
Desiree :>
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Should have got one sooner
After using this pillow, I quickly felt relief in my neck and shoulder. I also move way less during my nights.
Thanks,
May 13, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi David,
Thank you very much for your 5-Star Review and sharing your experience. We are so happy to hear you are enjoying you new customized pillow.
Wishing you all the best,
Desiree :>
Excellent customer service
Excellent customer service and great pillows & masks.
May 11, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Yvette,
Thank you very much for your 5-Star Review. We are so happy to hear that you are a satisfied long-time customer. We truly value the relationship that we have had with you over these many years.
Wishing you all the best,
Desiree :>
We are very pleased with the promptness…
We are very pleased with the promptness of service and the product we ordered
May 11, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Linda,
Thank you very much for your 5-Star Review. As a family-run business for over 30 years located in Montreal, we truly care about our customers. We are very happy to hear that you are satisfied with our products and our speedy service.
Wishing you all the best,
Desiree :>
Happy with my purchase
Happy with my purchase. The service was very quick. Was a little expensive compared to other options but the quality is good and is made in Quebec. I believe it is important to support local manufacturers now more than ever!
May 11, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Dee,
Thank you very much for your 4-Star Review. We are a family-run business located in Montreal for the past 30 years. Our mission is to provide products of the highest standards as well as a personalized and speedy service.
Wishing you all the best,
Desiree :>
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love it!!
I have just ordered 2 masks and I am so impressed with the quality of them and how quickly they were delivered to me. I will definitely order from Headleveler again and love that it is a local Montreal business.
May 10, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
HI Jasmine,
Thank you very much for your 5-Star Review and taking the time out of your day to share your experience. We are so happy to hear you are satisfied with our speedy service and the quality of our washable face masks. Please do not hesitate to reach out if we can be of further help.
Wishing you all the best,
Desiree :>
I'm not disappointed and everyone in my…
I'm not disappointed and everyone in my family like their mask.
Great Job !!
May 7, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Nathalie,
Thank you very much for your 5-Star Review and sharing your positive experience. As a family-run business for the past 30 years, our mission is to take care of our customers one-at-a-time and truly provide you with the highest of quality products and customer service you deserve.
Wishing you all the best,
Desiree :>
My mask arrived quickly and I am…happy!
My mask arrived quickly and I am pleased with the quality and sizing. The most important criteria for me was that it is washable.
May 6, 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Carol,
Thank you very much for your 5-Star Review and taking the time to share with other customers your positive experience. As a family-run business for the past 30 years, our mission has and will always be to produce high-quality products and provide you with top-notch customer care.
Wishing you all the best,
Desiree :>
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