I don't understand all the negative reviews. The product is great and their customer service is equally good. I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone throug... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been using Ortho-Cerv pillows for at least 15 years. Serious neck problems made prone sleeping almost impossible – my Ortho-Cerv pillow made it possible to lie comfortably at night. A real life... See more
Company replied
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the k... See more
Company replied
Just purchased my second pillow from Headleveler for travel. Great size for transporting on a trip or weekend getaway and I love the handy travel bag. So happy that I listened to my chiropractor and p... See more
Company replied
Company details
Written by the company
Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.
Contact info
202 Brunswick, H9R 5P9, Pointe-Claire, Canada
- 1-800-668-8550
- info@headleveler.com
- headleveler.com
Reply from Headleveler | Ortho-Cerv
Hi Ardo, Thank you very much for your 5-Star review. We are so pleased to know you are happy with your Headleveler pillow and getting great sleep! Desiree :>
Advertisement
Highly recommended for troubled sleepers...
I have gone through many types of pillows before I found the Headleveler...
It was while a visit to my physiotherapist's office that he suggested I try it.
Boy, I'll never go back to ordinary nor memory foam pillows!
The Headleveler keeps it's shape by a few taps to it in the morning. It stays fresh all night long and it is light.
I am so happy with it, I decided to buy the travel Headleveler pillow so as to continue benefiting from the comfort it offers.
If you have any trouble sleeping with your current pillow, I highly recommend the Headleveler/Ortho-Cerv pillow!
January 31, 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Serge! Thank you very much for your awesome review.
It is great to hear how much our pillows have helped you. We are absolutely thrilled and look forward to taking care of your pillow needs for years to come! Desiree :>
Best pillow I've ever used
Best pillow I've ever used; it supports my neck (which has been a long-time problem) better than any pillow I've tried before and allows me a good night's sleep. Would totally recommend.
January 19, 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Eric! Thanks so much for your positive review. We are very happy to hear you are enjoying your pillow and that it is giving you relief! All the best, Desiree :>
Fast shipping
Fast shipping. Exactly what I ordered. So comfy pelow. It’s my second one.
December 25, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Thanks Martine for your awesome 5-Star Review. We are thrilled that you are pleased with your pillow and our service! Desiree :>
In addition to having great quality …
In addition to having great quality products, their customer service is friendly and personalized. A special thanks to Desiree.
December 16, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Thanks so much Jocelyne for your 5-Star Review. We are very happy to count you as one of our many happy customers. Please do not hesitate contacting us in the future if we can be or service to you. Wishing you all the best, Desiree :>
Advertisement
Reply from Headleveler | Ortho-Cerv
Thanks Sophie for your great review. We truly care about our customers and are happy to know you had a positive experience with our Headleveler / Ortho-Cerv pillows. We look forward to serving you again. Desiree :>
Reply from Headleveler | Ortho-Cerv
Thanks so much Annie for your 5-Star Review. We are so happy you are satisfied with the quality of our products & service. Please do not hesitate to reach out for any future needs you might have! It will be our pleasure to assist you! Desiree :>
Lightening fast
Lightening fast processing. This is my second pillow. Ordered one for my mother after she tried mine. We both like them. Neck pain is gone.
December 9, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Thanks so much Marie.
We are truly thrilled that you and your Mom and happy with your pillows. Please don't hesitate to let us know if we can be of help in the future. We really care about our customers! Desiree :>
Reply from Headleveler | Ortho-Cerv
Thanks Gilles for your great review! So happy to know you are satisfied with our pillows and our service!
Desiree :>
Advertisement
Best sleep ever
The headleveler pilllw is the real thing. All my life I have slept on sub par pillows that offer no support. The headleveler pillow is firm yet comfortable giving you the ideal support for your head,
November 6, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Thanks Tim for your awesome review! We love hearing from our customers. We are very pleased you are happy with your pillow! Desiree
Best pillow i've ever slept on
Best pillow i've ever slept on, really supports my head and neck so I don't wake up with neck/back fatigue in the morning!
October 19, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Alessandra,
We are so happy to hear that you love your pillow. Thank you for the awesome review. We look forward to serving you again. Cheers!
Love it!
This is my 4th pillow. I Carry it everywhere. I even packed it in a suitcase on a trip to Cuba. Can't live without it.
September 20, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Julie! Thank you so much for the great review. Wow! We are really happy to hear that you love your pillow. People often forget about their pillow when they travel. We truly value your loyalty and thank you for taking the time to send in your review. Please do not hesitate to contact us if we can be of help to you in the future! It will be our pleasure to assist you :> All the best, Desiree
Outstanding product and customer service
Extremely professional team with outstanding orthopedic pillows. Desiree personally called me after placing my order to ensure that I had ordered the correct pillow sizes for my needs. She went through the reasoning for the different sizes and allowed me to change my order to what she felt would be optimal given my personal measurements.
Very fast next day shipping and well packaged product. The pillow itself is very well packaged, handmade, hypoallergenic and very comfortable. Would definitely order again!
September 9, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Simon,
Thank you very much for the great review. We believe in going above-and-beyond for all of our customers, and we give each customer order the time it deserves so that you have the best service possible. After all... you deserve it! :>> Please do not hesitate to let us know if we can assist you again in the future. It will be our pleasure. Best regards, Desiree :>
Advertisement
The pillow is wonderful and was …
The pillow is wonderful and was delivered very rapidly! I recommend it to everybody!
August 24, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Thank you Claudia for such a positive review. We try our best to provide you with a great pillow and awesome customer service!
Merci beaucoup Claudia pour vos commentaires positifs. Etant une entreprise familiale, nous faisons tout dans notre possible pour vous fournir le meilleur oreiller et un service a la clientele de haute gamme. Nous sommes toujours a votre service! Desiree :>
Excellent customer service
Excellent customer service, fast and very responsive. The actual product is superb. I would highly recommend it to all my friends and family.
July 1, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Dear Dunia,
We are so happy to hear you are a satisfied customer. We value your comments and would be happy to help you again in the future! Desiree :>
Guaranteed Good Night Sleep
After discovering these Headleveler pillows, I cannot do without them. Over the years, I have purchased 7 pillows for myself and husband, and have recommended them to my children and friends. I live in Victoria B.C. and I usually travel to Montreal once a year, where I first bought the pillow at a Medical supply sports store, however I needed a travel pillow before going down this year, and discovered that I could order online. The pillow was sent within a few days of leaving, however I had chosen the wrong size, and had to exchange it. I was treated with the up most caring person Desiree, who went above and beyond to resolve my exchange, even though it was a holiday in Montreal and the businesses were closed.
This is the type of company and personnel you would like to deal with. No wonder they have been in business worldwide for 27years.
If you want a guaranteed Good Night Sleep, choose one of their pillows.
June 28, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Dear Mei-sheng,
We are so happy you are pleased with our service and our made-to-measure pillows. We do our very best to provide all our customers with a first-class service. Please do not hesitate contacting us in the future if we can be of assistance. It will be our pleasure to help you. Desiree :>
Very good service and advice
June 13, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Thank you Mr. Balan. We do our very best to offer you a concierge, personalized service. Please do not hesitate to let us know if we can help you again in the future. I will be our pleasure to assist you. Merci beaucoup, Desiree
Advertisement
I recommend this company anytime
I recommend this company anytime. Always good service and follow up
May 29, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Dear Susan, Thank you very much for your review. We are always there to help. Please do not hesitate to let us know if we can be of help to you in the future! Desiree :>
Thanks to Desiree who is always …
Thanks to Desiree who is always available and return our call in short time !! Always nice to place order with her.
April 26, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Thank you Karine for your review. Please do not hesitate to let us know if we can assist you in the future. We truly value our customers. Desiree :>
Help me a lot
Help me a lot. Doesn't reduce my numbness complete, still able to sleep without numb or tiny numb.
April 19, 2017
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Scott! Just wanted to thank you for your review. We are always happy to hear about how our pillows are helping. Please do not hesitate to let us know if we can assist you in the future. We are happy to help! Desiree :>
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.