Headway Reviews 187

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, citing unresponsiveness to emails and calls, and a general lack of communication regarding their orders. People frequently encountered issues with delayed deliveries, with some waiting months for their products or not receiving them at all. Some people also felt that the product quality was poor, mentioning issues like chipping paint, dents, scratches, and manufacturing defects. Conversely, a small portion of people were satisfied with the product quality, describing items as good, sturdy, or top-notch.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While some customers praise the top-notch quality,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the good quality, with some calling it... See more

Order

Customers experienced significant dissatisfaction with their orders. Many reported extremely long delivery... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with the lack of... See more

Delivery service

Clients share negative opinions on delivery service, with many experiencing significant delays. Reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The headway tumbler (order No. HE37516) received just 4 days back. The tumbler build quality is good but the lid is spilling out and the finishing at the top is also not good (welded part is showing u... See more

Rated 3 out of 5 stars

The product is good but it was exhausting to contact your customer service. After giving 30 plus calls and a lot of emails they replied. Dilevery was late. ( 15 days) The product is good but it is ex... See more

Rated 3 out of 5 stars

The cup itself looks good, is sturdy and doesn’t leak. The rubber seal on the lid became loose after the first use and the finishing around the rim of the cup could be better.

Rated 1 out of 5 stars

Order it on aug 8 still no response.worst customer service. Received msg tat bottle wil be dispatch by sep 20 and thn it was changed to oct 25 . Not no response. Pathetic customer service. Thy are che... See more


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Glassware Manufacturer
  4. Stainless Steel Plant

Written by the company

Headway specializes in creating high-quality, durable and stylish products that elevate your drinking experience. From insulated tumblers to reusable water bottles, Headway offers a range of products that are designed to keep your beverages at the right temperature for a longer period of time. Their products are made from food-grade materials that are BPA-free and eco-friendly, ensuring that you can enjoy your drinks without worrying about harmful chemicals or environmental impact. Made from high-grade 18/8 stainless steel, their products are rust-resistant and built to withstand corrosion to last longer. The strong build combined with the stylish design gives it a premium feel. Whether you're looking for a water bottle to take on the go, a travel mug for your morning coffee, or a beer tumbler for your next outdoor adventure, they have the perfect product for you. Looking for insulated water bottles for a bulk buy for corporate gifting? Headway drinkware is the right choice! Get customised bottles for your employees, colleagues or clients for a long-lasting relationship. The search for your all-rounder drinkware ends here at Headway! Products: Hot & Cold Water bottles, Thermos Flasks, Coffee Mugs, Lunch Boxes, Beer Mugs, Etc. Headway is a sister brand of Rabitat and is based out in Delhi, India.


Contact info

2.2

Poor

TrustScore 2 out of 5

187 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Color issue

The color as shown on the website is completely different from what received..i wanted this for my office use but now i cant even use it for personal use due to color

February 27, 2024
Rated 1 out of 5 stars

The product got damaged on the 3rd day…

The product got damaged on the 3rd day itself just by friction with the bag it was kept inside of. Returned the product for a replacement, been 10 days since and no response from headwaymade. Still waiting for my replacement. You'll took just 2 days to deliver the new product and now 10 days for a replacement? Pathetic service Headway

January 25, 2024
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Rated 1 out of 5 stars

20 days and product not yet dispatched. Pathetic service

I had ordered Java (360ml) on November 23rd. It has been around 20 days and the product is not yet dispatched. I haven't received any reasoning for the delay. When I contact the support team they say I shall receive a coupon which I can use for next purchase. I haven't seen worst shipping and customer service like Headway. It is shame that a brand like Headway cannot satisfy the customer.

November 24, 2023
Rated 1 out of 5 stars

Hello

Hello. I still haven’t received my products. Your customer chat said there was an issue with the delivery agency but no revert on that yet. Please get someone to sort this issue

November 25, 2023
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Rated 1 out of 5 stars

I haven't received my product yet .

I haven't received my product yet , are you guys fake or there is a product still coming to my location , I have been on the chain mails and i surely received a call for colour change of the product but there is no update on the same as well .
Your service is so pathetic that you are sending forms to fill experience without the product , for what I should give the experience of ?
Have a little sense or hire a good logistics team to handle your product.

October 26, 2023
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Rated 5 out of 5 stars

Excellent water bottle

Really good product. I went with the option to customize with my initials and received the product in less than a week. Quality is amazing. Ofcourse the price is little high but the product experience will justify the cost [I got it with some discounts about 15% off from the MRP which I think is a good deal]. I had borosil one which was bigger [700ml or more] and i felt it to be bulky and also have to open the cap to drink water whereas this one is 550ml and the click to open works really well and sometimes you would want to drink water even if you are not thirsty ;-)

September 27, 2023
Rated 5 out of 5 stars

A top brand.

A top brand.

Got to know about them from Instagram, since then have ordered 8 products in 4 seperate orders over the last 6 months. They are present in Amazon India as well and are highly rated. However I have ordered from thier own website and have faced zero problems. The product quality has always been top notch, and accurate to description.

September 25, 2023

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