Healing Sounds Reviews 

The shipping took longer than expected, but then with tariffs going on it's understandable.
The sound is lovely! Would like directions on how to care for and play in English. The box is also lovely, a perfect gift!!
Thank you!

I never received my order, which was 3 weeks ago. No communication. No response to my email and phone inquiries.

[Scroll to bottom for UPDATE. Original review still listed below:]

I received the correct tuning for sets that I ordered (18 pc Tuning Fork set for Chakra & Solfeggio Frequencies $339.90 US), but I did not receive the green activator nor the black walnut tuning fork holder that I ordered. And, my order was placed Jan 26 and did not arrive until March 16.

From the tracking history, it appears my order got to the US about March 11.

On Feb 6, I received an email saying my order would soon be on my doorstep, however the tracking showed it had never shipped; so I inquired. They said they would check. On Feb 10, I inquired again, and on Feb 11 I was assured my order was on the way. On Feb 12, I received an apology and assurance that my order was "just hours away." On March 16, I received 4 emails updating my shipment tracking, and the package arrived. I noticed 2 items were missing from my order, so I inquired on March 17, and a reply assured my inquiry would be referred to logistics. I inquired again on March 24 and April 10. I don't know if they sent the green activator and black walnut tuning fork holder or not yet, and I guess I won't know for at least another month or so to see if it shows up.

Honestly, I would have put 4 if not 5 stars if my order had shown up with everything that I had paid for. I'm just a beginner and hobbyist in sound therapy and it didn't bother me that it took so long to arrive, since the prices were lower than most vendors.

I think if this company is less misleading about shipment times and increases order accuracy, it would be okay. I feel like since they're not responding about the missing pieces in my order, they just don't want to deal with me anymore. I would have been a repeat customer if they had made it right, since I don't mind the shipping time. Their loss.

Because they left me hanging, I can't recommend this company, which is so sad given that their prices were so competitive.

UPDATE: I received an apology by email from Healing-Sounds and they informed me while they no longer carry the activator and walnut holder in inventory, they wanted to know if there was another item I might be interested in for no charge so they can try to make things right. I chose the "Crystal & Onyx Massage Handles for Tuning Forks, 3 Pack" to suggest as an item of interest I would love to receive. I received an email invoice for the item for $0.00 and then received the set in the mail on 5 SEP 2025.

A scam business wouldn't be reaching out like that, so just consider that they did eventually follow up and try to offer some sort of compensation.

If you need your items in a hurry, this is not the right place for you. But if you can be patient, you'll get your items eventually!

In February, I purchased a bowl and some healing forks, but I have not received them yet. I keep checking for updates and I am disappointed to see that there is no communication.

WORST experience in buying a product EVER! I ordered crystal bowls on the 21st of January 2025. When ordering, it stated on their website that the bowls would arrive in 7-12 business days. I contacted them numerous times after the 7-12 day period ended as it was still showing as waiting to ship. I received generic apology emails with excuse after excuse. I emailed requesting they cancel my order and issue a refund several times, as they hadn’t even begun the process of sending the order over a month after ordering. These requests were completely ignored. It was only when I raised a dispute on PayPal about a month after my purchase, that the seller then shipped my item. However only half of my order/items arrived on the 27th of February. About two weeks later I got a notification from Fed Ex saying the second half of my parcel had arrived, but couldn’t be released because £138.33 duty & customs fees was due before they’d release my parcel. I contacted Healing Sounds to dispute this. “Emma” with Healing Sounds responded to my message that once I got my items, to contact her and that she would assist me with a fair resolution. I finally received the 2nd half of my order on 31/03/25. I emailed her on the 1st of April and have yet to hear back. From start to finish, it took over 2 months to receive my complete order, I was completely ignored about cancelling my order and asking for a refund multiple times and now I’ve been ghosted about reimbursement of customs fees. THIS ENTIRE EXPERIENCE HAS BEEN AWFUL AND IS TOTALLY UNACCEPTABLE!!! I will NEVER use this company again and highly encourage others to AVOID buying anything from them!

I ordered items over 2 months ago. Still not arrived. Won't refund me, won't respond to emails. Going to speak to credit card company and report as scammers.
Update
It's august and still not arrived. Ordered in Jan. HS3203 is the order number. I want a refund not the item. So now you've asked for this info when will I get my refund if you're a legitimate company.

I ordered from the at the beginning of February and have had nothing. Got an email saying there had been delays so gave them the benefit of the doubt. But I'm still continuing to email for updates and now getting nothing back. I will be contacting my bank tomorrow and the standards agencies, absolute SCAM.

I submitted my order on 1/20/2025 and waited, and waited, and waited some more. Nothing happened, nothing was delivered. I sent an email for a status update in early March and that was when my order finally shipped. I received my order 7-12 days later mid-March 2025. The tracking information they initially sent was useless. Anytime you clicked on the tracking number it led you to a useless screen with no information. I don't recommend this company.

Be warned. DO NOT BUY FROM THESE PEOPLE. In February I ordered an Ocarina. Over a month later it still hasn't arrived. When I email them I get what must be an artificial intelligence reply that says "Thanks for reaching out". Who talks like that? It ends by saying "We raise our best wishes". That's either not very good artificial intelligence or it's someone who's rubbish at speaking English. I've contacted my credit card provider. These people ARE A SCAM. STAY AWAY!!!!

Tracking never updated. When I contact customer service they apologize and give canned excuses. Reading on here, it's the same 'Emma' bot. I'm so disappointed. I'm going through my CC to try to get a refund now. Ordered Feb 11/25. It's now Mar 24/25. Website looks legit, now I'm realizing that those reviews are fake :(

AWFUL. terrible customer service, they either don't read the e-mails or it is some sort of AI.

after promising a refund for a return, a returns address was never given, just exchanged MANY pointless e-mails trying to get information. Had to open a case through my bank to get a refund. still on going.

Posting again, as I can't reply to sound healing lies. I was told to contact them again, with order number, so I could be refunded. The same bot (Emma) replied with the same bs as every other time. I will now be reporting this company and getting their website removed.

They have stolen my money, items not received, absolutely no intention of refunding me.

THIS IS A COMPLETE SCAM.

I will continue to post until no one's buys from Healing sounds and this scam website is removed.

Every positive review on here is written by people associated with this scam. It's lie, after lie, after lie. Don't let these people take your money.

Ordered crystal bowls on 18/01/25 was advised would arrive in 7-12 business days. I contacted them numerous times as it was still showing as waiting to ship received generic apology emails with no real update, requested a refund and was ignored. I then disputed the transaction with my bank and the items were shipped the next day. The parcel was then delivered with courier requesting £70.00 customs fees to be paid( this is in their terms) I contacted them and they advised if I paid fees they would reimburse due to long wait, I was not happy with this and so kept dispute open and updated bank, a few days later I received a message saying they had paid custom fees and parcel was delivered 06/03/25 where I contacted the bank to cancel disputed payment, I then received more emails regarding the Dispute as I assume it wasn’t available to them immediately. After waiting almost 2 months the most contact I had from them was regarding this. The bowls themselves are great as is the packaging. I wouldn’t use this company again, communication is awful and they clearly are not able to commit to timescales provided on their website.

Terrible scam company ! Do not buy from them you will not receive the items ans there even dispute it with your bank ! Absolutely lies after lies fake generated emails.

Theives!!!! Expect lots of fake empathetic emails from 'Emma' whilst waiting for your parcel. Hopefully somebody will take this company down ASAP!!!!

The instrument is well made. It arrived a few days late from China. It did not match my needs, so I tried to get a refund on returning the instrument. There were delays in this process, so I accepted the offer of a partial refund and kept the instrument to pass on to someone who can use it.

Absolutely love my Crystal bowls, Healing Sounds kept me updated and informed every step of the way. They arrived in perfect condition with all the packing and carry bag and two mallets for use with the bowls. They sound absolutely beautiful and will purchase the other 3 very soon.

My turn: I ordered koshi chimes and a tuning fork set January 29 and Feb 1, respectively, on credit card and have not gotten the items from Healing Sounds. I saw the trust pilot reviews for this so called business after I ordered. My bad. My credit card company has been informed and so has the federal trade commission. With all the crap going on in the world today, it is sickening to see living human trash taking advantage of common people. Interestingly, the company address is UK, but the phone number on website is in Indiana, USA. No one ever picks up, but you get the British accent on the "leave a message" recording and their instagram posts are from an account based in France.
Dear Emma at Healing Sounds sends lots of emails in the beginning to keep you satisfied but reality sets in after she sends you a tracking email (my items were supposedly dropped with a Chinese? shipping company on 2/11/25). Today is 3/5/25 and it has not moved out to shipment status yet.
If you think you've been scammed by any business, you can report it/fraud to the Federal Trade Commission/

Edit: I wrote a one-star review and tried to post it on Healing-Sounds website today (3/6/25) and it does not post with all of the other product reviews already posted. I now assume all of those reviews are therefore "fake" reviews put up by the fraudsters personally.

I placed 2 orders of tuning forks from Healing Sounds on January 17, 2025 totaling $240. The website stated that the items would be shipped in 7-12 business days. After several email correspondences and a request to cancel my purchase, they ignored my cancelation request and kept insisting that the order was on its way. The items were delivered February 27 after the class I had paid to attend was over. The delivery did not contain the activator puck that I ordered and all but 1 of the forks are off frequency, most more than 1hz.
Very, very disappointed.

I’m still waiting on an order I placed over a month ago I keep getting updates the logistics team is working in it but still no product. I tried to get my money back and because they keep sending communication emails the financial institution is denying a refund. I’m hoping I get my purchase as it seems some are and they are just extremely busy so we shall see I will update if I do get it.