This is the 3rd provider I have tried given issues with previous providers. Both Healing Leaves is great as well as the pharmacy service. Express post from QLD to VIC next day is impressive. W ill be... See more
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See what reviewers are saying
STAY AWAY FROM THESE GUYS! STAY AWAY FROM THESE GUYS! I had a consultation with a doctor because I have trouble to sleep and I told him that the prescribed product makes me think a lot. The doct... See more
I am in the process changing providers. From first contact I knew it would be a pleasure to dearth with healing leaves clinic. Reception was super helpful & informative aswell as nurse. Treat you like... See more
Company replied
I wasn’t sure what to expect but my consult with Erin was just marvellous! She was well informed, empathetic and very professional whilst being friendly and so easy to talk to. She answered all of m... See more
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Company details
Written by the company
Healing Leaves is Australia's leading Telehealth platform.
Contact info
3.9
Great
38 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The new site for booking follow up…
The new site for booking follow up consultation is rubbish. Have been trying to get in for two days
Old system worked way easier and I have nothing but gd things to say as healing leaves has been great 👍🏻
March 18, 2026
Unprompted review
Reply from Healing Leaves Clinic®
Hi Jamie, we do not require you to log in to book. Click any "Book Now" button on the website to get started, or simply visit the link and choose a time. https://healingleaves.com.au/consults/follow-up-consult
After booking through the new system you'll be given an account. This is stated on the Log in page, with the message "Only patients who have booked through our new booking system will have an account."
If you have any further issues, our support team are here to help via email and phone 9am - 5pm, Monday to Friday.
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Reply from Healing Leaves Clinic®
That's great to hear! Thank you for the feedback
Unethical!
This clinic knows that once you are their patient, you can't go to another doctor without a "discharge letter"
They will not give you this discharge letter, make up crazy amounts you have to pay them to get a discharge letter.
They know you can't go anywhere else and own you
January 29, 2026
Unprompted review
Reply from Healing Leaves Clinic®
We believe there has been some confusion here, and we would like to clarify a few important points.
Patients are welcome to discharge from our clinic at any time. We do not lock patients in, nor do we prevent them from seeking care elsewhere.
Due to the regulated nature of our clinic, a discharge letter is required only when a patient is actively under our care and wishes to transfer immediately to another clinic. This is a standard clinical and compliance requirement, not a restriction imposed by us.
If you have not had an appointment with our clinic in over six months, a discharge letter may not be required, depending on the patient and treatment history.
We do not “own” patients, and we do not charge “crazy amounts” to prevent patients from leaving. Any applicable fees are clearly outlined, relate only to administrative processing when required, and are consistent with industry standards.
We take feedback seriously, and if something has been misunderstood or communicated poorly, we would genuinely like the opportunity to look into this properly for you. Please contact our clinic directly so we can review your specific situation and provide you with accurate answers.
We are always happy to help clarify next steps.
Horrible clinic and an insolent doctor
HEALING LEAVES IS THE WORST CLINIC AND HAS THE WORST DOCTOR I HAVE EVER SPOKEN TO. What a terrible clinic! The doctor Omar treated me with no care, no compassion and like I was a criminal for using alternative therapies. I had to prove my mental health condition by producing a psychiatrist report to the nurse. My first appointment was on Christmas Eve and after I was judged and treated with utter contempt by the doctor, he did not inform me of how or where I can get my script dispensed so I go unmedicated until the 5th of January. I am absolutely disgusted by the treatment I have received. The doctor was more concerned about being audited by TGA instead of caring for his patients. I have never been treated so poorly by a doctor before. AVOID AT ALL COSTS, this clinic needs to be shut down!
December 24, 2025
Unprompted review
Reply from Healing Leaves Clinic®
We’re sorry to hear that you were dissatisfied with your experience.
As an Australian healthcare clinic, we operate under strict clinical, regulatory, and privacy obligations to ensure patient safety and appropriate care at all times. These obligations sometimes require additional documentation and screening to ensure you are eligible.
Your appointment occurred during the Christmas period. Our clinic closure dates were communicated well in advance across multiple channels, and reduced availability across healthcare services and pharmacies during this time is common nationwide. Pharmacy opening hours are determined independently, and unfortunately fall outside our control. We strongly encourage patients to plan ahead during public holidays and seasonal closures where possible.
We are unable to discuss individual appointments, clinicians, or medical decisions in a public forum. However, we take feedback seriously and invite you to contact our support team directly if you would like your concerns reviewed and assistance provided in an appropriate and confidential manner.
Our clinic remains committed to respectful, professional care and to meeting all Australian healthcare and regulatory standards. We hope to speak to you soon.
Healing leaves is fabulous
ive been with healing leaves for over 2 years now. I switched from dispensed as their ordering process was expensive and difficult. Healing leaves has been amazing, the nurses are so lovely and helpful. The customer service team is also lovely and helpful when i've had to call about concerns. Healing leaves has fixed those concerns immediately. Their products are affordable and they 100% advocate for their patients. I recommend this company to anyone.
December 3, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you for such a thoughtful review. We’re grateful you’ve been with us for so long and it’s wonderful to hear that both our nursing team and customer support have been able to help you whenever you’ve needed us.
We aim to make our process clear, accessible and as stress-free as possible, so it means a lot to know that your concerns were resolved quickly and that you’ve had consistently positive interactions with the team.
Thank you again for taking the time to share your experience. We’re always here if you need anything.
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Friendly and helpful staff
Friendly and helpful staff
Great follow up support
November 27, 2025
Unprompted review
Reply from Healing Leaves Clinic®
That's great to hear, we're happy to hear that. Thank you for leaving a review.
I’ve tried to use 3 different companies… healing leaves is easy the best
I’ve tried to use 3 different companies to seek medical attention for my condition, however the other 2 companies would not prescribe me! I wasted a few hundred dollars on the consultation fees, knowing they were never going to prescribe in the first place. But healing leaves are super easy to deal with, prices are awesome too! Wouldn’t recommend anyone else
November 25, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you so much for sharing your experience. We’re really glad to hear you’ve found our team easy to work with and that the process felt clear and straightforward for you.
We appreciate you taking the time to leave this review and we’re here anytime you need us.
A+ Nurses
The nurses I have spoken to a few times have been polite, friendly and very helpful
November 19, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thanks so much for your kind words, Alison. Our nurses really appreciate the feedback. We’re glad you’ve had supportive and friendly experiences with the team, and we’re always here to help if you need anything.
Thank you for a highly professional…
Thank you for a highly professional service. The nurse was very helpful and reassuring about the service. She was also very knowledgeable about the different products and the skills of the medical team and recommended someone familiar with my medical condition. The whole experience was great.
November 14, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you so much for sharing your experience. We’re really glad our nurse was able to reassure you and help you feel confident throughout the process. It’s great to hear you felt supported by the team and connected with someone familiar with your condition. If you ever need anything, we’re here to help.
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The Nurse was so professional
The Nurse was so professional, polite, Pleasant, Knowledgeable, helpful, understanding, caring,
What an awesome Lady,
Such an incredible staff member
November 10, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you for such a kind review. Our nursing team will be thrilled to hear your feedback. We’re glad you felt supported, understood and well looked after. We appreciate you taking the time to share this and we’re always here if you need anything down the track.
The ladies were polite and informative
The ladies were polite and informative. Very patient with me as I'm not too tech savvy making the experience pleasurable.
October 30, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you for your lovely words. We’re pleased to hear the team made things clear, comfortable and easy to navigate, especially if tech isn’t your favourite thing. We’re glad the experience was positive for you and we’re here anytime you need help.
Nurse Erin was very helpful and…
Nurse Erin was very helpful and understanding. She was knowledgeable, answered all my questions and gave me the information I needed.
October 16, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thanks Peter, we appreciate your review. We passed on your great feedback to Nurse Erin.
Cant fault Dr Jeffery
Cant fault the nursing staff or Dr Jeffery. Listened to my needs, made a few suggestions that are helping.
October 13, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thanks Jarrad, we appreciate your review. We'll let Doctor Jeffery know about your kind feedback.
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Awesome always
Awesome ! I was called a few days earlier than planned and as I do have call blocking I was left a clear message to return call!
I always find these guys happy and helpful!
October 3, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thanks Nicki, we appreciate the review. Great to hear your experience with Healing Leaves Clinic has been positive.
Lovely & very helpful.
October 1, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you Steven, we appreciate the kind feedback.
The staff were welcoming
The staff were welcoming and ,non justmental and great to deal with. makes dealing with the dr simple and hassle free
September 19, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you Kathleen, we appreciate the kind feedback.
Great customer service
Easy to book and deal with the staff. They were friendly and knowledgeable. Would recommend.
September 2, 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you James, we appreciate the kind feedback.
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