Healthcare Solutions Reviews 

211
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when assisting people in finding the right equipment. People also mention that items usually arrive very quickly, securely packaged, and are delivered directly to their home doors. However, some customers also noted occasional shipping delays and mix-ups with their orders. Consumers reported waiting significantly longer than expected to receive items or encountering items placed on backorder without timely updates. A few reviewers experienced extended wait times or confusion regarding whether items were meant for store pickup or direct shipping.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split opinion among reviewers. While many... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, polite, and very... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences vary significantly between customers. Many... See more

Service

People report positive experiences with service, highlighting fast, reliable, and friendly support from... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praised the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... See more

Company replied

Rated 5 out of 5 stars

Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... See more

Company replied

Rated 5 out of 5 stars

I have a monthly standing order with your company for my Mother who is in a Seniors residence in Alberta while I live in BC, the staff at the Edmonton Southside store have been most helpful over the... See more

Company replied

Rated 5 out of 5 stars

Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was look... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!


Contact info

4.2

Great

TrustScore 4 out of 5

211 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(211)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend Healthcare Solutions

The people on the floor are very knowledgeable and helpful when you go in to the store. There are so many products that can help you in your day, you must go in and look around the store. I also have great service when I call in to order. Great store and staff.

January 22, 2025
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Rated 2 out of 5 stars

Standing order

I have a standing order every two months and yet in the past almost two years it has not been ready when I come by, and inevitably need to make a return trip a few days to a week later. On the plus side the staff are always friendly and as helpful as they can be.

December 20, 2024
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Rated 5 out of 5 stars

Harjot is very helpful and provides a…

Harjot is very helpful and provides a great customer service.
This time we were disappointed that you did not have any ice picks for canes. It's Winter in Canada and this item should be available.
Salonpas medical patches could also not be found.

December 5, 2024
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Rated 1 out of 5 stars

This company is a family run business

This company is a family run business. When you call and place an order they tell you they have the products. Really? I waited 2 weeks for the bulk of my order. I don't know who is in the purchasing department but they don't have their act together. It's always a blame game. If I could order from another company I would have long ago.

November 26, 2024
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