Didnt over promise and under deliver, if anything they did the opposite. Would 100% recommended to anyone who can't get anywhere with their own GP. Phone consultation same day, 3 hours after I made... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent Service which I accessed via my Simply Health account. Because I was able to attach a photo of the skin rash I was concerned about it made it easy to diagnose the issue. I could also have ha... See more
Company replied
After contacting 111, I contacted my GP who couldnt give me an appointment for over 24 hours. I got a HealthHero GP appointment the same day, simple to book online without too many questions (like onl... See more
Company replied
This is our second year using WPA, and it has been worth every penny. The service is incredibly easy to use and very efficient. If I need a doctor’s appointment, I can usually choose from appoint... See more
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Company details
Written by the company
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Contact info
W1H 6DU, London, United Kingdom
- info@healthhero.com
- healthhero.com
4.8
Excellent
751 reviews
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased
Managed to get a phone appointment very very quickly - same day, and was emailed a prescription swiftly which was a huge help and big relief to be helped so quickly. The doctor who helped me was very friendly and efficient. I was happy with the whole experience.
April 8, 2026
Unprompted review
Efficient helpful service
Easy to make an appointment and speak to a g.p, they listen and give you time, and are incredibly knowledgeable, would highly recommend.
April 1, 2026
Unprompted review
Reply from HealthHero
Thank you, Beth. We are pleased to hear the appointment process was easy and that you felt listened to and supported. It is great to know the GP gave you time and clear guidance. We appreciate your recommendation.
My employer uses their services as EAP.
My employer uses their services as EAP.
I don't want to share too much of my personal situation but I felt like I could benefit from speaking to someone, because I'm going through a very difficult time.
My employer described the service as "50 minute appointment/session with a mental health professional" or something close to that.
I called and couldn't speak to anyone on the day and so we scheduled a call the next week. I was a bit disappointed to find out an appointment is actually only 30 minutes.
The person was late to the appointment.
The appointment felt rushed and lasted 24 minutes.
We have come to a conclusion that I should try doing things that make me feel good and also relax and do things I enjoy and just.. stop being depressed.
Having had previous experience elsewhere, I did not feel like I had a conversation with a qualified mental health professional. I felt like a had a conversation with someone who took psychology for a year, in secondary school.
I felt really embarrassed and let down but I didn't have it in me to tell them they were unfortunately unhelpful. I am just really disappointed and not sure where else to turn now.
Looking at all the glowing positive reviews here (some for some app?) I feel like I must have been really unlucky, or, maybe I'm the problem here.
Based on my own experience, I would not recommend, but why not try for yourself.
April 16, 2026
Unprompted review
Reply from HealthHero
Thank you for sharing your experience. We are very sorry to hear how disappointed and unsupported you felt following your appointment, especially during such a difficult time. This is not the standard of care we aim to provide.
Your feedback is important to us and we would like to understand what happened so we can review this properly. If you feel able to, please contact us at feedback.eap@healthhero.com so we can look into this further and see how we may be able to help.
Thank you again for taking the time to share your concerns.
An almost immediate appointment…
An almost immediate appointment advising that my symptoms needed to be checked urgently with my own GP. This reassured me that I wasn't wasting anyone's time and gave me to confidence to ask for a referral as I had been symptomatic for over and the GP had brushed off with antibiotics
April 9, 2026
Unprompted review
Reply from HealthHero
Thank you, Teresa. We are glad you were able to access an appointment quickly and that the advice you received helped provide reassurance and confidence to seek further care. It is important to us that patients feel supported and taken seriously.
It's nice that I can still go to work…
It's nice that I can still go to work even if I'm a bit poorly knowing they can help me as I can't afford time of work thank you
April 7, 2026
Unprompted review
Reply from HealthHero
Thank you for your review. We are pleased the service has helped you access medical support while continuing with your day. It is great to know this convenience has made a difference for you.
Reply from HealthHero
Thank you, Madan. We are glad to hear everything ran on time and that you found the service good.
Health care over holiday period, Benenden and Health Hero
Having contacted Benenden Health Care over the Easter holiday when it was impossible to contact my own GP I was contacted by Health Hero who arranged a telephone consultation for me. The doctor who called me listened to me and asked questions about the BP readings I had taken and advised me to contact my own GP when they opened again. Thebconsultation put my mind at ease.
April 4, 2026
Unprompted review
Reply from HealthHero
Thank you, John. We are pleased the service was able to support you over the holiday period when your GP was unavailable. It is good to hear the telephone consultation helped put your mind at ease and that the doctor took time to listen, ask questions and provide clear guidance on the next steps.
Reply from HealthHero
Thank you for your feedback. We are pleased you found the service easy to access and available when you needed it.
The consultant took her time to listen…
The consultant took her time to listen to me
April 4, 2026
Unprompted review
Reply from HealthHero
Thank you, Jane. We are pleased to hear the consultant took the time to listen carefully and support you during your consultation.
Prompt and efficient service.
Very helpful staff, clear website which is easy to navigate, Good value for money. Gives me security to have Benenden as I can easily access a telephone appointment with a GP and get help and support with hospital referrals
April 6, 2026
Unprompted review
Reply from HealthHero
Thank you, Julie. We are delighted you found the service prompt, efficient and good value for money. It is great to hear the website was easy to use and that having access to GP appointments and referral support provides you with reassurance.
Reply from HealthHero
Thank you, Stephen. We are pleased to hear you had a very positive experience.
Fantastic service
April 6, 2026
Unprompted review
Reply from HealthHero
Thank you, Sally. We are delighted you found the service fantastic and we appreciate your feedback.
Was there when I wanted it
April 9, 2026
Unprompted review
Reply from HealthHero
Thank you, Barry. We are pleased the service was available when you needed it.
Had a consultation the other day was…
Had a consultation the other day was quite good.
Dr was quick to tell me you cannot use this service for repeat prescriptions.
April 8, 2026
Unprompted review
Reply from HealthHero
Thank you, David. We are glad to hear your consultation went well and that the doctor was clear in explaining how the service can and cannot be used. We appreciate your feedback.
The service is quick
The service is quick, convenient and thorough. The doctor listened to what I had to say and gave me clear advice for my treatment. It’s a great service when the nhs can’t provide a basic gp appointment.
April 7, 2026
Unprompted review
Reply from HealthHero
Thank you, Deborah. We are pleased you found the service quick, convenient and thorough, and that the doctor listened carefully and provided clear advice.
When I urgently needed a doctor for my concerns, I immediately got a video face to face call.
When I urgently needed a doctor’s advice, I was able to get an immediate video consultation. The doctor listened carefully to my concerns, provided clear advice, and prescribed the necessary medication. It gave me, as a patient, a strong sense of reassurance—feeling attended to and well cared for.
April 2, 2026
Unprompted review
Reply from HealthHero
Thank you, Jasmin. We are delighted you were able to access a video consultation quickly and that the doctor listened carefully, provided clear advice and arranged the medication you needed. It is wonderful to hear the service gave you reassurance and made you feel well cared for.
Great attention and care from the…
Great attention and care from the online appointment GPs.
March 29, 2026
Unprompted review
Reply from HealthHero
Thank you, Edina. We are pleased to hear you received great care and attention from the online GPs.
Doctor Glass was very caring and…
Doctor Glass was very caring and empathetic towards me. She recommended a suitable treatment that was far more beneficial to my current NHS GP. The prescription was prompt and effective. Thank you so much 😊
April 10, 2026
Unprompted review
Reply from HealthHero
Thank you for your review. We are pleased to hear that Doctor Glass provided caring and empathetic support and that the treatment recommended was helpful for you. It is great to know your prescription was prompt and effective.
Highly recommend quick and easy seen to…
Highly recommend quick and easy seen to in a matter of hours even during a bank holiday weekend
April 3, 2026
Unprompted review
Reply from HealthHero
Thank you, Greg. We are glad you found the service quick and easy and that you were seen within a few hours, even over a bank holiday weekend. We appreciate your recommendation.
Very good service
This was a very good service just when I needed it at a time arranged very knowledgeable dr very happy with my consultation from start to finish
April 1, 2026
Unprompted review
Reply from HealthHero
Thank you for your feedback. We are pleased you found the service very good and that the doctor was knowledgeable and supportive throughout your consultation.
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