Healthians Reviews 

170
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, most reviewers were unhappy with their experience overall. A significant number of consumers reported poor interactions concerning the service provided, with issues noted regarding incomplete test results and a strong lack of support. Many people found the entire process frustrating due to consistent delays in receiving reports and poor communication throughout the experience. Some reviewers were not happy with the punctuality, as appointments were missed, or technicians failed to show up at the scheduled time. Conversely, some people felt the company offered aspects like a positive workplace culture and provided helpful guidance from health experts.

What people talk about most

Service

Consumers find service to be negative, reporting severe delays in sample collection, missed appointments, and... See more

Staff

Customers had negative experiences with staff, highlighting widespread unprofessionalism and poor... See more

Customer service

Users describe negative interactions with customer service, noting that after-sales support is virtually... See more

Booking process

Reviewers highlight ambiguous aspects of booking_process, describing mixed initial interactions with sales... See more

Customer communications

People report negative experiences with contact, consistently highlighting the inability to reach anyone for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Even after sharing the details over the whatsapp, the agent isn't responding.. you are here to provide the services, or to gain the attention? Shared prescriptions have every details like hospital na... See more

Rated 3 out of 5 stars

Communication, I paid for Iron values test but they gave me test report without Iron values, after writing emails to them, no reply, customer service never calls you back, They call you back only if... See more

Rated 4 out of 5 stars

I genuinely found Healthians affordable and reliable. Ever since COVID happened I started taking a full body health checkup, and this year only I switched from a popular lab to Healthians for complete... See more


Company details

  1. Diagnostic Center
  2. Blood Testing Service

Written by the company

Healthians is one of the most trusted players in diagnostics today, with a network of fully automated labs across 250+ cities in India, that are hardcoded with innovative technology, advanced robotics, and intelligent digital solutions. With an extensive team of highly qualified lab technicians and pathologists, our single-minded purpose is to follow the strictest of quality measures to maintain accuracy for each test we perform.


Contact info

2.0

Poor

TrustScore 2 out of 5

170 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

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2.0

All reviews

(170)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst repeated experience

Their supposedly highly rated sakharam who comes to draw blood, was so I'll mannered, used such dirty language when I told him not to talk on the phone and simultaneously draw blood. Disgusting experience at 7 in the morning. First time he was rude, we let go but now will never use this company. Even the call centre guy was very impatient.

January 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Wrong test results given to me by Healthians and created stress

This company tells me that my results of TSH of over 7 are correct. Whereas last two years at their lab it was less than 4. It worried me and created stress I went to see doctor and he said get it tested from some other lab I finally got it tested from Meditest and my TSH was normal less than 4. I don't trust this lab who gives you bad results and then don't admit their fault. I gave them resolution to do again and he hanged up

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Useless Customer Service (CS(

Whenever there is a query with CS(Customer Service), there is an automated message, which doesn't answer ur queries...they r only interested in booking appointments and not providing the end to end services.... really really pathetic...

January 19, 2026
Unprompted review
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Rated 1 out of 5 stars

A repeat bad experience.....

The company accepts the test requirements from the customer and the technician acts on his own. He refused to come for the test and this speaks very badly about the ability of Healthians and their inability to control their technician. Please do not call them if you really want to get your test done. The call centre team are polite but not the technicians. They are very unprofessional and the same thing happened last time and they gave me a credit of rupees hundred. I would like to give them a credit of rupees 1000 to enable them to improve they are service. I will never recommend them to anyone.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Healthians’ needs life support



Healthians’ service quality has deteriorated to an unacceptable level, particularly in sample collection operations.

On 12 January, no sample collector was assigned despite a confirmed appointment, forcing an involuntary reschedule to 13 January. On 13 January, although a collector contacted me to confirm the location, I was subsequently and incorrectly marked as “customer did not pick up the call” and the assignment was cancelled.

This reflects a complete breakdown of process integrity and professionalism. Such conduct is unacceptable for a healthcare service provider and demands immediate corrective action.

January 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Their reports aren’t appropriate

Their reports aren’t appropriate. It seems falsified and not genuine.

And didn’t receive proper response from customer support when I discussed the issue. They even charged me more than expected amount and they won’t provide any refunds.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Dont use Healthians

Dont use Healthians. Have very bad experience with Healthians. They collected sample for me and my wife and 5000Rs for each person and they are not showing reports in App. The Booking Id 16100084201 . Also their worst customer care never understands this issue and they want to only transfer to other guys and call will be disconnected.

December 9, 2025
Unprompted review
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Rated 1 out of 5 stars

After booking customer care and after…

After booking customer care and after the sample collection, no one listens, and the report is not given on time. This was my last time; now I will not get any tests done. In the process of the report, my doctor's fee was charged again.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic experience

Pathetic experience, the person who came to collect the blood samples was completely untrained and unprofessional. Didn’t knew how to prick the nerve for blood samples . Worst experience of my entire life booking here with them .

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

I’m not sure if this is a ghost…

I’m not sure if this is a ghost organization or is managed by unprofessional people. After booking online got 5 calls that we are from Healthians, cancel your tests and I’ll book the at à cheaper rate. I get a feeling there’s no governance or accountability. Never mind! It’s my last time.

November 24, 2025
Unprompted review
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Rated 3 out of 5 stars

Communication and Incomplete Diagnoe

Communication, I paid for Iron values test but they gave me test report without Iron values, after writing emails to them, no reply, customer service never calls you back, They call you back only if you want order for Test, otherwise keep mum. It has second time with them. Next time it is better to go to other company.
Never will this company anymore and advice others to consider before they go for a test with Hréalthiens.

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic..rude.. No response

Pathetic... Rude.. No body to talk with after you give them money... They have call center only for picking up business.. For support they only have WhatsApp... No body you can talk to... And the sales team tells you...that you can do what ever you want... Never in my life will I take service two them...

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Bad services

Calling customer care since yesterday,no one pick the call and today when I spoke to them,they without listening whole situation they keep transferred the call 7-8 times and in the last whom I spoke to he was so rude and telling me wither you listen to me or listen to your kids ...
SAME ON YOU HEALHIANS for having such a rude and unprofessional staff...
Never want to avail you service .
Telling my all friends and family and also going to put on social media, worst services ever..
SAME ON YOU.

November 13, 2025
Unprompted review

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