Healthletic Reviews 

788
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 565 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the purchasing process smooth and straightforward, while many appreciate the effective products that help improve daily wellness and mobility. Additionally, people often point out that customer service representatives respond promptly and offer helpful assistance when needed. Some reviewers were not happy with unexpected subscription charges and automatic renewals occurring without clear consent. Buyers also note that orders frequently face major shipping delays, long transit times, and unexpected international customs interceptions. Furthermore, a few individuals reported never receiving their items despite multiple attempts to resolve the issue with support.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide variety of mixed experiences and... See more

Order

Consumers find order experiences to be mixed, with some noting that ordering was straightforward and easy.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Subscription

Clients share profound dissatisfaction regarding subscription issues. Consumers frequently report being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Couldn’t use discount. Hopefully the product will be good. I’m being asked to sign up. This will create a duplicate account. That’s why I mentioned the discount.

Rated 4 out of 5 stars

Purchase went smooth, only issue was it was triggered as fraud on my card. Had to call my bank, approve the purchase, then all was well. Everything was okay other than that, don't understand why a sim... See more

Rated 4 out of 5 stars

I can only rate the entire experience when i see how the shipping goes and the subsequent customer service if I need help. I will be cancelling the repetitive order, so I'll see if the instructions g... See more

Rated 4 out of 5 stars

Item seems to be working great, and everything was good about my purchase, but the length of time to get it to me felt almost like I was being scammed, because I didnt see any warning it would take so... See more


Company details

  1. #169 of 180 best companies in Vitamin and Supplements Store

Written by the company

Supplements and systems for peak health. Company offices: US: Healthletic LLC 312 W. 2ND ST #2359 CASPER, WYOMING 82601 UK: Healthletic LTD 27 Old Gloucester St London WC1N 3AX, UK Support: hello@healthletic.io


Contact info

3.1

Average

TrustScore 3 out of 5

788 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 month

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3.1

All reviews

(788)

547 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Lithuania

Rated 1 out of 5 stars

RUN Away from this Company!

I was initially impressed with Healthletic's claims for nattokinase and placed an order. I was told a tracking # would be sent to me within two days. A few days later, still no tracking #. I contacted the company. they responded reasonably quickly and I was told that due to increased demand and supply chain shortages, my order has been delayed and a tracking # will be sent out very soon. The company's response seemed to be a 'boilerplate', stock answer, perhaps A.I. generated. I expressed my strong concern that the company engaged in shoddy business practices if they actively advertised and promoted a product for which they did not have the ingredients to manufacture it.

I threatened to cancel my order and post negative reviews. This sequence of communiques repeated several times over the next month, each time by a different customer rep, but with the same verbiage.
After nearly five weeks of my complaints, I got an email from Healthletics stating that my tracking # was now available and my account would receive a 10% rebate.

Two days later, the tracking # appeared. The product was being shipped via Lithuania Post! What?!?! Healthletics is listed as a Wyoming company and Nattokinese is made from fermented soybeans. Soybeans grow abundantly in the US. Why is the product coming from Lithuania? I am anticipating customs and delivery delays and excuses and so far, tracking information has been nonexistent. My account has not been credited for 10%.

I am cancelling my payment and advising others to avoid doing business with this company!

March 3, 2026
Unprompted review
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Rated 3 out of 5 stars

Healthletic buying experience review

I decided to write a review of my experience so far in ordering Nattokinase from Healthletic! I am from Canada and had no issues with customs as American customers seem to be having! Product arrived from Lithuania in 4 weeks from initial order date! After reviewing this site reviews I became concerned and had several email correspondences with their customer service. All emails were answered thoroughly and seemingly honestly with real people. One of my concerns at moment is that they say they are a US company and that is clearly not true as it is London based with a Lithuanian national as the senior shareholder! So strike one there. Also, the 3rd party certificate they show on their website only shows freedom from heavy metal purity. It does not address the all important supplement dosage accuracy! Many of the reviews here seem to be result of US customs seizing shipments and customers unable to get refunds. They could easily rectify that problem by stocking in the US and shipping from there! As noted previously about my concern with dosage accuracy the company could also easily rectify this by doing a proper 3rd party analysis and supplying to customers. Strike 2 there. Also, buyers who are not careful and do not click of subscription option have only themselves to blame as this is very common in supplement on web businesses. Very convenient but you have to be careful and many other reputable businesses use this practice. I do not like it but it is my responsibility to check my order carefully. The product I received was well packaged and the product is in a glass bottle which is impressive. My major concern is as stated on dosage accuracy. Is there really 10,800 FU of Nattokinase in those capsules? Company needs to address this issue also if it hopes to remain in business and be recognized as a legitimate supplier of this very important cardiac supplement. Hope this helps other buyers and the company takes heed!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering is easy

Ordering is easy. The hard part is the wait for the product since it is coming from Lithuania and getting to the U.S. takes some time.

March 6, 2026
Unprompted review
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Rated 1 out of 5 stars

So far a 0/0

So far a 0/0. Still waiting on my order and turns out it’s shipping from Lithuania. What the hell? AI responds to emails not a human. Sure wish I could cancel. What a slimy company.

February 13, 2026
Unprompted review
Rated 3 out of 5 stars

The website was tricky to navigate

The website was tricky to navigate. They tried to push the subscription. I hadn’t heard anything then I got a tracking number that showed the shipment was in Lithuania. The next day the message was gone. Not in my e-mail, trash or anywhere. Oh well, I’ll wait a while longer.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

GOOD LUCK GETTING YOUR ORDER OR REFUND!

Order placed December 6, 2025. According to tracking it's been sitting in
VILNIUS PASTO PERVEZIMO CENTRAS, LITHUANIA since
December 20, 2025, 10:44 am.
I have been refused a refund several times because the order has "shipped".

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING: I had my Global Entry and Pre-Check revoked for ordering from Healthletic. The shipment originated in Lithuania and was flagged by US Customs. The products are prohibited from being shipped to the US. I had no idea. This is a nightmare.

February 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Well I can count myself among the many…

Well I can count myself among the many who got scammed. Ordered over a month ago, still no tracking number or eta. Lots of emails stating almost exactly what everyone is getting as a response…be patient; backlogged; it’s been shipped and should arrive soon, etc…
Online chat is useless and no one actually responds even though it says they have five agents online.
Oh and they say they are a US based company but shipment comes from Lithuania!
I cannot get a refund with refusing the shipment which I have a very strong feeling will never arrive.

STAY AWAY FROM THIS COMPANY. Use infiniwell instead.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Healthletics Supplements LLC

Ok, where do we begin. Ex-military, so they screwed over the wrong guy here. I have way too many people I know for you to steal my money. Consider yourself on blast for every platform known to man. The company: exists on paper and a virtual world, LLC. They ship from Vilnius, Lithuania. Supposedly the owner Deividas Daubaris ( David ) has a Bach degree from ISM. Everything that has been given to me from the higher echelon shows that this so called Company pushes packages through Casper, WY. It is a shipping Co. and not a real physical address for Healthletics Supplements LLC. The Co. is listed as AMBI marketing and mailing facility. I had someone contact the owners and ( Sandy/Katie ) stated that the Casper police have been to that site several times. They arrive and pick up fraudulent packages from Healthletics LLC. They do not own this business either. There have been hundreds of phone calls and cases in which the packages either didn't make it through customs, arrived with just a label inside an envelope, or get detained by the police. If all this isn't enough to make you pull out your hair, most emails that mandate refunds go unanswered. They tell you to wait, they tell you it's in progress, they tell you it's against their policy to refund once shipped. Essentially what we are dealing with is a transaction that is 100% questionable on if it arrives, if it's real or if you even get refunded when it doesn't show up. You have better odds at Vegas. All of the reports that I have show an Rx from the same area in Lithuania, had to do a lot of digging. This will start to get posted on all platforms and I am sure they will claim defamation and grievances. That's why hard copies of all this will keep getting handed out. It is pretty tough to prosecute on this because they are nowhere near a place that will extradite, especially being Nationals. An EAW would need to be issued for the ones involved, that is not an easy task. They are doing what they can to look legit. You will need to do what you can to reverse the charges from a CC and file charges like I have with your financial institution when using a debit. This sometimes costs you money and also you will need a new card. They will keep charging it. Good luck and godspeed, the task is not an easy one when the Devil has your details.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Unresponsive, uncooperative, and evasive.

I waited two months for delivery of bpc 157. I enquired several times and was told, "your order is being packaged", or "Your order is ready to ship". Basically they were non-responsive and unhelpful. I finally received an international tracking app which was next to useless. When the order finally arrived I saw that it originated in Lithuania. The package had obviously been opened and re-sealed. The cap of the bottle inside had no safety band and the cap was loose. The safety seal was just sitting on top of the rim. I attribute this more to customs inspection rather than the originator. I ordered 60 capsules and received 56. Altogether a terrible experience, and now I am reluctant to even ingest the capsules. In the future I will deal only with a company that is located in the U.S. and has the product in stock. I would rate this company at zero stars if possible.

November 8, 2025
Unprompted review
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Rated 1 out of 5 stars

I received mine...they were supposed to…

I received mine...they were supposed to be from America but came from Lithuania...the packaging is different so I'm scared to take them as I don't know what's in the capsules...I bought 3 bottles...on the packaging on the website it says " pharmaceutical grade"...but on the bottle I received it says " regeneration peptide"...also the safety on one bottle was not sealed...dissapointed as I spent so much money on them and really needed them.... Im very upset as I could not afford these but saved up invested all money on these only to be dissapointed :(..I wish I could upload a photo to show you the packaging....if I am wrong...I apologize....but please prove these are legit...thank you.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

RIP OFF rip off

The One star is too much. ZERO STARS is correct.
My order was never delivered, They immediately created a subscription despite the fact that I did not subscribe. The support does not reply. The order has not ben delivered after 40 days in transit. Beware , Be suspicious, this company is non responsive except for taking your money.
They are unwilling to refund my order, the status is in transit in Lithuania since October 1st, no change , same location in transit for 40 + days.

September 26, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Eleanor,
Thank you for sharing your concerns — we understand why you’re frustrated.

To clarify, your shipment has been in transit with the carrier longer than usual; delays of that length can occur due to customs or international processing hubs. That said, we see that you have received your order, and we hope you enjoy all the benefits of our products!

Your subscription has been fully cancelled, and you have been charged only for what you received.

– The Healthletic Team

Rated 1 out of 5 stars

I ordered 6/15/25

I ordered 6/15/25, I still haven’t received it. After waiting I get my box after going through customs, the Methylene blue was confiscated at the Miami port by customs from Lithuania. I received a thick letter from customs 45 days later after confiscation stating labeling on package was illegal blah blah. The box was labeled B12 for the methylene blue, amino acid for BPC 157. I contacted Healthletic and they offered to fix it. I really wanted to try it sooo dummy me said ok. Well today is 10/23/25 and nothing. I contacted them two weeks ago asking for the refund because I am done. They said they can’t it’s in the queue to be shipped. Still no tracking number has been sent. So DO NOT ORDER FROM THEM!!!!

October 22, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Reed,

We’re genuinely sorry for everything you’ve gone through with your order and the customs confiscation.

In cases like this, we either reship at no additional cost or process a refund once we have confirmation from customs or the carrier. Please contact us at hello@healthletic.io with your order number and a photo of the customs letter, so we can finalize the resolution and ensure you’re not charged for a confiscated shipment.

– The Healthletic Team

Rated 1 out of 5 stars

Horrible shipped

All the shipping woas you read about is happening to me right now. Healthletic doesnt send the proper paperwork from their wearhouse in Lithuania. My package is/was stuck in customs in Philly for 30 days and after an hour on the phone with UPS they've informed me that they have requested the company request a return or they are going to destroy the package. While Healthletic has responded to emails they all say the same thing be patient. I've requested a refund by they deflect and say they can't until the package is received

September 23, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Nick,

Please email hello@healthletic.io with a reference to this review, and we will process a new shipment from our new US warehouse or provide a full refund.
We’re genuinely sorry for the experience you had and want to make it right!

– The Healthletic Team

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Rated 1 out of 5 stars

Its fake

Its fake. Not made in the US. My order was confiscated by customs. Made and shipped from Lithuania. They said it was a dangerous knockoff product

September 15, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Felix,

We’re sorry to hear about your experience. To clarify, we’re a U.S.-based company, and all our products are manufactured to USP-grade standards and shipped from our licensed fulfillment center in Lithuania to ensure fast global delivery.

Please reach out so we can assist you directly.

– The Healthletic Team

Rated 1 out of 5 stars

Steer clear

Steer clear - After waiting for a couple months (seriously), I got a letter from US Customs that my order was seized. I thought this company was based in the US, yet I see that the package came from Lithuania. There is no phone number to call, just a basic form to fill out on their website. I filled it out but I'm guessing I will not hear back and am going to dispute the charge with my credit card company. What a joke.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Ordered two months ago, never received anything. A shipping notification was created in Lithuania, but no shipment. They might have been a legitime business, but now they have gone dark. Do not order from this company.

August 28, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Roy,

We understand your concern, but want to emphasize that Healthletic is not a scam. We are a legitimate company, and every order is either fulfilled, refunded, or reshipped if issues arise. Healthletic is a U.S.-based company, but all orders are fulfilled through our European warehouse in Lithuania to support global delivery. We’ve also been in direct communication (as seen in your case) to provide updates and solutions. If you are still waiting for confirmation, please contact us at hello@healthletic.io so we can close this out for you.

– The Healthletic Team

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